-
February 2024 by Boston T.
Called, waited on hold, it rang...and rather than someone picking up, got disconnected. Is that what would happen if I need roadside assistance? Yuck.
-
December 2023 by Sally Lombardi
Always polite, friendly and efficient!
-
December 2023 by Phil
Horrible. AAA member for over 25 years and sent away because they were “short staffed”. Rude customer service. This location alone will make me end my membership.
-
October 2023 by Martin Dhima
I had a nice lady who was explaining and trying to sell me service and same time help me with my problem and i feel bad that her co-worker ruined everything and still I don't understand why she should get involved someone is helping me mind your business and help someone else who is in line rather helping me that I already have someone helping me.
-
September 2023 by Emily “space2breathe”
The people working behind the desk did what they could to help, and the person at the photo counter was very nice. However, even with a scheduled appt time, the wait time was over 45 minutes in line.
-
September 2023 by Michael Bernstein
Too much pitching of AAA related products while at the AAA store for RMV business!Insurance, travel, credit cards etc . Obnoxious
-
September 2023 by AA
This place is great and convenient. Very friendly staff, they will help you with anything you might need, the best investment I did was buy my AAA MEMBERSHIP!
-
July 2023 by Ryan Barrett
Requires appointment to register a car. Earliest appointments are two-weeks out. Per MA law you need to register a car in 10 days.Why am I paying for a service that logistically doesn't work when the RMV gets it done sooner?
-
July 2023 by Taras Zommers
Staff friendly and helpful. Quick turnaround for my task of getting an international drivers permit.
-
July 2023 by Stacie S
Terrible assistance with travel planning. Both ladies didn't seem hapoy with their job and their service reflected that.
-
July 2023 by Lisa C.
Associates were ok but could of assisted further with getting my mothers registration completed since you can do everything on line. Thought by going into the branch the customer service would be better and more efficient but you might as well do it online if you can. The process is ridiculous and no one asks wets the phone so you'll be on hold forever!
-
May 2023 by Stephen Iocco
Everything went great. Fairly crowded but staff was very professional and friendly. Very nice experience and employees are extremely knowledgeable. Thank you Steve
-
May 2023 by Baron Langston
I am so glad I have AAA they make things so convenient and easy, I just renewed my registration, also got my real ID drivers license renewed, and my son got his learners permit issued from them, they are making things easier to deal with better than the registry
-
March 2023 by Danielle T.
I used Marie Kwash at AAA Westwood to book an all inclusive vacation to Aruba. Everything was okay while booking, I did have to ask for a revised itinerary & price after we made our initial payments. But then I had to cancel my trip because my dog got hurt. It was not easy to get my money back. I lost $250 per person for cancelling. Then when I went to use my $850+ flight credit she was giving me the run around. Tried to tell me I had to book a hotel with it. She also left for vacation without booking my flights, that I found for her. So I went to Pleasant Holidays directly & they said I did not need to book a hotel, I could book just the flight with my credit. I would not recommend booking with AAA. The customer service was very poor.
-
March 2023 by Big R.
After having bought Universal Orlando tickets on the web site for a small discount, i printed the tickets, i bought $150 tickets and added the fast pass tickets for about $70 more, 4 tickets for aprox $840 dollars, with tax $890.Upon trying to enter park, they said we only has fast pass tickets, not park entry tickets, i called AAA and they , the mexican women, said i only paid for the fast pass tickets, not park entry. After talking to a couple of supervisors, one of which was in the bathroom as he talked to me, continued to tell me i paid for 4 fast tickets for $890 dollar, i only was going to save $40 dollars with AAA, and now im out of $890 dollars, it was like talking to a foreign country, last time i ever book anything with AAA. I did call the credit company and disputed the charge.