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April 2024 by Shari J.
Just don't go here. Fortunately, I know my vision insurance benefits very well, so when the optician told me my total was $60 just for the exam, I knew he was wrong (I only have a materials copay). Then when he got confused, he tried to order my contacts, telling me it was $250. I just laughed at him until he sheepishly handed my file to someone competent at the front desk, where he calculated my actual, correct total with insurance. Crazy, could have been a huge ripoff. The doctor is fine, easy quick exam, but don't come here for any kind of service!
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February 2024 by hannah freeman
All employees were extremely helpful! I wasn’t sure what time they closed and went in as they were closing without realizing but, they stayed late to assist me with finding new glasses. 10/10 customer service!
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February 2024 by Daniel LaSalvia
Great store managed to fix a hinge issue with my glasses for free, would come again
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January 2024 by Brian Rose
Visit on 1/11 was excellent, from the receptionist who was polite and friendly, Althea who did the pre-exam, and the exam itself was quick, thorough and informative. Shaunna, the store manager, went above and beyond helping me pick out the lenses and frames that would suit me best. Overall great experience.
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January 2024 by Jaeden L
Came here a few months ago and the customer service here was amazing. DeVante helped me find the perfect frame and got me the best possible price for all the add ons he threw in for me. Very good experience ??
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January 2024 by Jack Brown
Excellent experience on Dec 31, last day of year for insurance benefits. Very sensitive to my needs and desires when I changed style of frames. Doctor exam very professional.
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December 2023 by nadine white
Judy was professional, informative and very helpful and funny, she is the reason I will continue to get my glasses at Visionworks
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December 2023 by Philip Boltas
The first time i went, i wasn't impressed with the eye doctor or some of the associates that where working at front. My next visit was a complete 180, they have new associates, and doctor, much better. They genuinely care about my needs. They where very helpful picking out glasses this time around.
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December 2023 by Evan Castner
Was in and out in an hour or less! I dealt with Shaunna and Aaron and both of them were super pleasant and nice. They now ship glasses to you so I don’t even have to go back to get them! A++
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November 2023 by Nurissa u. b Guerrero
My first experience at the Westwood location was amazing. Staff was extremely accommodating and nice, very professional and knowledgeable. Shannon was amazing and a pleasure to work with, she made me feel very comfortable with my choices. Will definitely be going back :)
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November 2023 by Amber T
Previously I hated this place due to one employee. Really DID NOT want to come backLet me tell you my appointment this last week was life changing. Such a sweet and professional doctor this time and she helped me discover the correct type of contacts after wearing them for 20 years. Honestly life changing. So pleased. Can’t say enough good things about the experience this time.
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November 2023 by Dorothy Santomarco
The store was very busy when we go out there but we were approached by Shaun’s , Althea and Aaron at different times to make sure that we knew they hadn’t forgotten us. Ultimately, we were taken care of by. Shaunna she was very professional. My husband is actually a retired optician he was very impressed with her knowledge.
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October 2023 by Raquel Rohlfing
Walked in without calling or appointment and was greeted with a nice welcome. Spoke to front desk receptionist who was understanding of my issue (broken frames) and frustration (not able to get seen by other optomologist because of booking out for months), broken glasses. She immediately sat me down and had Judy take a look at my broke frames to see what they can do with replacing lenses into new frames. 5 mins later Judy handed me my replacement frames with my old lenses inside. I was in and out in 10 mins. Lovely folks here. Highly recommend.
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October 2023 by AnneMarie Freitas
This was my first prescription from Visionworks, and it was a wonderful experience! Friendly staff, many frame styles from which to choose, and Shaunna Clemens was very helpful in selecting the best frame for me! In addition, she educated me on how to get reimbursement through Medicare for an out-of-network provider. I highly recommend this business!
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October 2023 by LaurieAnn Riley
My experience with everyone I interacted with was so great! Althea greeted me, and did my pre-visit procedures with patience and care. Dr. Gong was on time, efficient, and kind. And Shaunna was helpful and knowledgeable when it came time to choose my glasses. The appointment was super easy to schedule, and the reminders were helpful.