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October 2023 by Peggy Perez DeLeon
My family always had a positive experience resulting in years of fidelity to getting all of our cars washed here. Never ever had an issue. My husband got a new SUV where we noticed the roof got pretty scratched up. My husband only called to speak to the owner to let him know -"hey you should know that this happened". He didn't even to get to finish his sentence when the owner accused him of being a liar! Well okay the nine cars we have in our family who always got our cars washed there-bye bye-NICE CUSTOMER SERVICE- REAL NICE-beware higher roofed SUV's take a picture of your roof and check it before running through this particular car wash. If something happens at least you will have proof. Good luck to the angry owner-I am sorry that something must be wrong in your life for you to be rude, accusative and uncaring.
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August 2023 by Colleen D.
I am so disappointed since they reopened. I went here at LEAST 3 times a month before they remodeled. Their major draw was that they were touchless. Now it is not touchless. There also used to be 3 bays! Now its down to 1. They barely have time to dry off your car because there is no longer room at the end and the next car is coming out. Their prices are also outrageous for what you get now, I am assuming to pay for the remodel and lost money for being closed so long. I unfortunately probably won't be back because I can't afford it for what it is.
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August 2023 by Nimoy Brady
I don’t normally make comments but I have to do this one. This is the worse car wash I have been to. Plus the machine charge my account $10.00 to use their vacuum. When it should be just $2.00. There is no rags available to use. The air in the vacuum don’t work properly. Will never recommend this car wash facility to anyone.
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August 2023 by Michael Horwitz
Used to be great before the renovation. No longer touchless and doesn’t wash as well. It’s always empty whenever I drive by now instead of the long lines that were always there.
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August 2023 by Padraig O.
They ended up sorting out my prepaid wash card so that's appreciated. The staff are still great but the new wash bay is underwhelming and expensive.
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July 2023 by The Car Wash / Elevator Fanatic
The new wash (soft touch now, not touchless) does a great job! Employees are very friendly and they towel dry after the wash as well.
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July 2023 by James McCormack
Expensive but best carwash around. Staff Hand drys your vehicle after the wash so no watermarks and they even took the time to get a couple stubborn spots of bird droppings off my window. A+
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July 2023 by Deep Patel
I used to come here every Friday before the renovation for their touch less Car Wash and Fair Price. But, now I found car detailer to handwash the car And have pay more of course!
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July 2023 by Vf602maricopa
I didn't get any of the extras just the $16 I think it's the deluxe wash. Did a great job the car was really clean and the added bonus at the end of the wash their were two or three guys toweling off the whole car. I didn't know at the time that their would be manual labor drying the car if I did I would have been sure to bring some cash to give to them they did a smashing job and I must say very courteous and professional.FYi if you use the vending machine or the vacuum your debit card will be charged $10 regardless if you only got a 5 minute vacuum use. It takes a few days but eventually the $10 charge will drop off and you will be charged the correct amount . This was surprising for me and new don't really understand why it has to charge $10 for the initial charge instead of the correct amount. But this place is nice and I would recommend
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May 2023 by Bill Lipson
I’m not a big fan of car washes but this was the first time I used Herbies car wash. My 3 concerns going into this was that my front windshield and rear windshield and the back hatch would not get cleaned. Upon entering the 2 gentleman completely soaped down the entire car and then proceeded to sponge the front and back windshield and the hatch of my Mazda 5. I got the best package and I was not disappointed the 3 areas of concern were clean and the car looked great. I will go back.
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May 2023 by Moe Hassan
I extremely appreciate the fact that they hand dry your vehicle and pre treat areas such as wheels, side mirrors, & glass. Very well staffed, clean, & convenient. Best car wash in the South Shore.
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April 2023 by Lo Dinson
The guy couldn't understand what I was asking. Other than that small issue, it was an excellent wash service. They were kind and quick. Services range from 16-30. I did the 23$ service. Only wish they would have pressure washed more dirt off before they started scrubbing by hand.Service: Vacuuming
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April 2023 by Michael S.
Not sure how many other Herbies car wash customers had gift cards when it abruptly closed for renovations. When the car wash reopened, I was told you need to contact the office in order to use the remaining balance. The worker took my name and number. Problem is no one returns phone call or emails. I called numerous times (more than 5 and the one in person) and left my phone number to call back. I have over 100 dollars in my old acct and no way to get it back.Is anyone in the same boat? Same owners they should honor these old accts.Gave it 1 star for the customer service or lack of customer service!!!! Please add on your comments this is not right!
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March 2023 by David Honeycutt
I have been a faithful Herbie’s customer for many years. Just before they closed I purchased a package of washes. After their extended closure I went for my first wash. I tried to use my coupon and they said they no longer use them but would not charge me today and to put my phone number on receipt, they took it and said manager would call. Never heard anything from anyone. The wash was very disappointing and nowhere near as thorough as the old wash. My wheels were hardly cleaned and the overall wash was just subpar. My business partner came in a few days later and said his car was cleaned nothing like the old Herbies and he wouldn’t go back. You pay more but are getting less. That place used to have cars wrapped around the building all day and now you can tell word has gotten out….. hardly any business. Change for the better I can see a price increase but they are nothing even close to the old Herbies results. I won’t be back.
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March 2023 by Port Artur
5 stars for previous service. Minus 2 stars for switching to cloth after renovation. I was excited about them re-opening, but as soon as I saw blue cloth battering cars in front of me and the guy with brush to agitate dirt on the hard to reach rear I quickly left. Luckily there was nobody behind me and I could turn around and leave because once you in line there is no other way around but through the wash.