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April 2024 by Kayla Murphy
Every time I come here the staff is mostly children. They mess the food up so bad that my family ends up avoiding this place completely for months. When we come in to correct our orders, the staff give an "I don't care" type of attitude. The one adult in the building didn't want to handle the situation. Makes you wonder what's really going on in there. Someone should seriously investigate why there are so many children working here, and why is the one adult incompetent?
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March 2024 by Andrea Plazas
The worst customer service. My boyfriend and I nearly waiting 40 minutes to receive our ICE CREAM. Had we not left we would’ve waited longer. Do better. You weren’t “busy” half of the staff was hanging around the kitchen talking not doing anything.
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March 2024 by Mike Hunt
Keep deleting my reviews ill keep giving you 1 stars across the
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March 2024 by Jeremy Donnelly
Horrible service with a horrible attitude and manager wouldn't even come talk to us we finally had to just walk out.
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March 2024 by Eli Rivera
So good food I love how they give so good service and their service and delivery early gets your food wrong and amazing dessert and they also have kids meals witch are also good and love the restaurantKid-friendliness: Have kids size cups that have kids cartoons on them and have food that kids would in joy
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January 2024 by Anthony Nevue
My wife and I went for a sundae. I ordered a banana split and 25 minutes later the waitress came back to inform me they were out of bananas but I could have it without a banana if I wanted...I didn't. My wife ordered a Reese's peanut butter cup sundae with chocolate ice cream. They made it wrong twice. We asked for the check and 10 minutes later after the waitress walked by 3 times we just got up and paid for my ice cream without a check and left. Worst service in any restaurant we've ever had and we eat out quite a bit. Friendly's is no longer on our list. No wonder they are going out of business.
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January 2024 by Katrina
So we went Friday night for ice cream and the mouth on people was disgusting. Last night Saturday they closed at 10:30 pm when the hours are clearly til 11
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December 2023 by K A
Ordered take out including 2 milkshakes & a soda. Milkshakes came in separate bag which we put directly in freezer while we are our meal. Cuz soup was gross, waffle fries were so hard even dipping in soup didn’t help. Wouldn’t have complained but went to get milkshake and the gave us two two sodas and only one milk shake. Tried to call Norwood, MA location and phone rang & the hung up. Tried calling at least 5 times. Will NEVER go back. This establishment has been going down hill for years but I always give them another chase. Not this time ?
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November 2023 by Heidi Gotthoffer
My overall experience was excellent. The young gentleman who seated me was sweet and professional. He brought me a coffee immediately. My server was an absolutely lovely young woman. She came to my table the moment my coffee arrived. She was kind and very attentive. My food was delicious, cooked to perfection and the portion was hearty. And it was tableside less than 10 minutes after my order was taken. Overall, the staff, including kitchen crew do an excellent job. I highly recommend sitting down for a meal at this establishment. And please take good care of your servers. This location needs your support. Wilbraham Friendly's! Great food, great service!Parking: Plenty of parking
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November 2023 by Amaral Soccer
I ordered a takeout large Reece’s Pieces Sundae and it was all vanilla ice cream and almost no toppings. For $9 it is a complete rip off. This is supposed to be the flagship store located at the headquarters. No wonder Friendly’s all over are closing. Don’t be cheap with your toppings. You are supposed to be known for ice cream. Terrible!!!!I haven’t been to a Friendly’s for a while and I won’t be going back. Friendly’s will be a thing of the past soon. What a shame. It is so easy to have a quality ice cream establishment and they figured out a way to suck
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October 2023 by Heathery B
OTR Drivers: one gate for entry, one for exit. If bring in frozen foods check in at the docks immediately on your right as you come through the gate. But security should be able to tell you where you’re to go if you ask. Fast unloading and friendly people.Room near to exit to park for a short while if needed.
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October 2023 by Mophead
So me and my sugar daddy were ready to get some icecream after some odd years. Yknow its been a tough one I will say, but any way, we wanted to just get at the bare minimum, a milkshake with 2 straws <3 But sugar baby needed her milkies , so obviously I got some from papa before the perfect view. I will say after the visit , the NPC’s working were HILARIOUS. Drama HERE and THERE , loved it!! Reminded me of the Bear. BUUTT the strawberry milkshake needed to be thicker.
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June 2023 by Rick Augeri
We tried friendly’s in newington ct , and were disappointed in the quality of the food . The pastrami sandwich that had ONE piece of meat and two bite size pieces of bacon , a burger that was absolutely the worst I have ever had , mozzarella sticks that were over cooked, and it cost us $42.00 !! , I’m not sure what’s going on with friendly’s but it certainly is NOT what it used to be ,REALLY DISAPPOINTING,
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June 2023 by Sean Donovan
Place is a sad joke. I thought I'd give it a chance and was amazed at how much they are charging for a small pile of fried junk. I was over charged $2 as though there was some little scam going on and I had to argue to get it removed. The only edge they can have on competition is to have better prices and big portions. They charge what high end pubs do for sandwiches at a lower quality; this is a losing strategy. Throw your money in the toilet and watch it swirl away instead. These sugar bomber wasteraunts are going to become a thing of the past someday. Don't know what I was thinking. A distant thread of nostalgia maybe.
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May 2023 by Milly
The kid in the front was rude. The waitress exaggerated with the sugar because we needed more so she took long coming with the sugar so we took a few from another table and they had a tip on the table across from us and they treated us like thieves. We felt so uncomfortable. so we left never go back to the one in West Springfield, Mass.
