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October 2023 by Jonathan
After spending just under $4,000.00 in less than 90 days ($2100 in July and $1500.00 on 9/29/23, I was told my vehicle still needed to be seen by two other mechanics to finish the work. One that specializes in Transmissions, which makes sense as that is a specialty area, but the referral to a mechanic that can do brakes is baffling.I brought my vehicle in for a host of issues on 9/28/23, one of them being the front right brake pad was rattling around because a family member had done the brakes, but on the front right brake, they forgot to put the metal clips in to hold the brake pad in place. Thus, the front right brake pad rattles around when going over bumps and general driving. I requested that this be fixed and left the metal caliper clips to the right front brake. There would be no better place to have a terrible brake job fixed than a mechanic who advertises they are brake specialists, so I thought.When Discussing the $ 1,500 worth of various work to be done with the mechanic, I was told Spartan is not willing to fix the brake issue because I disclosed that someone else had worked on it and there would be legal ramifications if they attempted to work on something someone else did at home. I was told ¨bring it to the person who started the brake job and have him finish¨. This comment was not appreciated, to say the least. I obviously am not going to bring my car back to someone who did a terrible job on my brakes; that's why I ended up going to a mechanic to get it fixed! So basically, when the mechanic tells me ¨have the person who started the job finish¨" what they are REALLY saying is to go to another mechanic or to take my business elsewhere. I wasn't asking this be done for free, nor did I demand they use the parts I left, I just wanted the single brake to be fixed, and all it would take to fix it would be to install calipher clips so the brake doesn't rattle.I found it so disappointing and insulting that after spending $3,600 within 90 days, and after the $1,500 repair on 9/29, I was driving my vehicle off the lot with the brake pad still rattling around and me needing to go to another mechanic who does brakes, which is an area Sparatin claims to be specialists in. I've been going to Spartan for under 8 years, but I felt like something other than some valued customer. I felt like I was just some ahole they prefer not to see again, or a number or dollar sign. Their solution to one of the most basic jobs was to tell me to go somewhere else.This experience left me with an overwhelming sense that Spartan doesn't really care or even want me to return as a customer. They LITERALLY suggested I bring my vehicle to someone else to complete one of the most basic of vehicle repairs, LITERALLY forcing me to go to their competitors. Business must be so good that they can refer people to their competition, and it appears if, after massive repairs, a customer drives a car out of their shop only to have to spend more time and money at another shop to finish the job, that that is acceptable business practices. (I understand in the case of the transmission).I am a 24/7 single dad. Having to arrange rides, borrow cars, and all the nonsense of having your car in the shop is frustrating. Having to do it multiple times because of a single brake pad is very frustrating and so disrespectful to my daughter's time and mine.If I had said ¨there is noise with the front right brake," and left it at that, they MAY have fixed it; I don't really know at this point. It's a shame because they do good work, but there is no way I will step foot in a shop that completes massive and expensive repairs only to tell me to go see their competition to finish the most basic of jobs OR to bring it to the guy who did such poor work, I had to bring it to a ¨shop¨ to get fixed. It's disrespectful on many levels.I appreciate Spartan granting an exception and applying a $5 off coupon to my $1500.00 purchase.
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October 2023 by Thomas Dumais
Another great customer service experience and repair on my wife's car today ? Thank You ? Excellent customer service, top notch repairs, discounts, and a repair warrantee to boot ? You are doing everything right, so just keep doing what your doing! Please ?Service: Steering & suspension repair
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August 2023 by Chris Jalbert
The flex pipe went on our car and Spartan had been a great help in the past for brakes, mufflers and general repairs. So,it was a no brainer where to go!Whether it was just dumb luck or divine intervention, we were taken right in and Craig took a look at our vehicle and came up with a solution that was sensible and economical. A couple hours later we were rolling down the road, our vehicle was nice and quiet and we weren't singing the blues about a potentially costly repair.Thank you Craig and team for a great experience!
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August 2023 by Clara dymnicki
Friendly & knowledgeable staff, highly skilled team, excellent customer service. Immaculate shop, welcoming atmosphere. Loner vehicles offered also great prices. Got my brake and roters done.
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July 2023 by Martina Marrone
Spartain is a awesome auto repair shop. They explain what is wrong and work with you to get it fixed. I always bring my car to spartain , because I trust them. Everything is backed under warranty .Thanks for everything you do.
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June 2023 by Dominic Hamel
I went there hoping to purchase some pipes and really hoping they would be able to bend them to my specifications. They were very friendly and helpful. The owner himself took care of what I needed done. I very much appreciate the way I was treated and would definitely recommend this place of business.
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May 2023 by Mandy R
Friendly & knowledgeable staff, highly skilled team, excellent customer service. Immaculate shop, welcoming atmosphere. Top quality services. Highly recommend!
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December 2022 by Charles Noonan
Went to get car fixed and was rescheduled due to care not starting even though I drive it away
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December 2022 by Bridget Wietecha
Always great care, and a pleasant family fun atmosphere to be in.
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November 2022 by Mark Snow
Spartan Auto fixed my issue on time at a great price, and with the type of customer service you don't typically expect in a garage. Fantastic experience. I finally found a shop that I can trust.
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September 2022 by Margaret L
What a fantastic experience at Spartan! I’m always so hesitant to bring my car in for service but not anymore - a truly trustworthy company. Also incredibly kid friendly, they had toys for my two small children to play with while we waited. Cannot recommend Spartan enough!Service: General repairs & maintenance
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August 2022 by Kyle McNamara
Spartan is the most trustworthy auto shop I’ve ever been too. They genuinely want to help you!
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March 2022 by Emily Willer
I called on Friday to see if they could fix what I thought was a few simple light bulbs and a belt. (This was my first time using Spartan) Turns out I had previous damage from an accident. Greg and the staff at Spartan repaired everything perfectly and in one day. If you need a reliable auto shop with an honest and kind owner, go to Spartan Auto in Wilbraham. I simply cannot say enough wonderful things.
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December 2021 by J
Fantastic work. No frills. Honesty. They work around your schedule. They have my business going forward for any auto needs.Edit: still coming back here. They fixed a cylinder coil issue in a VW Tiguan that no one else could and told me exactly how to prevent it from coming back. As long as I live in Pioneer Valley I will never go see another mechanic again.
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November 2021 by Matt Casey
Brilliant service. Josh walked me through all the possible repairs to our car. They were incredibly accommodating, kind, and competent. I could not recommend them more highly.