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August 2021 by Kenneth Lynch
rude customer service employeee
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August 2021 by Kenneth L.
Customer service really sucks. You ask for assistance and no one comes. Had to go to register 3 times for assistance and still no one available. Looking to pick up dry wall and there seems to no one available to help answer a simple question.
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April 2021 by Kimberly Doe
Super friendly and helpful!!!
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January 2021 by Susan L.
Went to Wilbraham location last month and purchased washer and dryer set. The company they use tried to deliver a broken washer and I declined it. I went back to the store and asked for a manager immediately and some young adult kept talking over me when all I wanted was so speak to a manager, he tried to put me on the phone w the washer manufacturer. Finally after he got me a manager because he stated he was done dealing with me. They refused to give me my money back until 48 hrs because it had to be recieved at the warehouse first. This isn't the first time I had issues w the Wilbraham store. The college/high school kids who are working at the customer service desk act like their entitled and your inconviencing them.
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August 2020 by Bridget P.
Follow up from my previous review of Home Depot. We are still waiting on a phone call to cancel the claim. The phone call was promised by 5pm that day. We are now 7 days later and no attempt to reach us. So very disgusted with the lack of interest this company has for resolving an issue ( that they created) for their customer.
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August 2020 by Phil P.
By far the worst service and communication I have ever experienced. After placing an online nearly two months ago For a pretty expensive lawn tractor I was sent an email with a delivery date and then never heard anything back again. Store management wanted nothing to do with it and customer service was less than a service. I know one person won't do much but I'll take my business elsewhere
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June 2020 by Chip Pray
The Home Depot In Wilbraham MA on Boston Rd could improve substantially if the Associates were made to wear there masks (and Properly over their noses) like the customers are obliged to do. I find it disrespectful that the UNMASKED Associates would show in this way how little they care about the customers they are waiting on in such close proximity.
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December 2019 by Sue Cupero
if you are planning to special order windows or doors don't bother. Their receiving department/staff is a joke. They damage every single unit that comes into that store. The managment make excuses for them and them makes broken promises to the customers to resolve the issue.
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December 2019 by Yvette Cruz
The employees are always ready to assist. Clean and friendly. Love the kids crafts every first Saturday if the ninth
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November 2019 by Tanya Bullock
I have to give Trisha (sp?) a shout out - she was at the contractor's register area and was extremely personable, helpful and informative. First time ever that we didn't have to wait forever to find someone for help and she was extremely helpful!
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November 2019 by jon muppet
Rented a truck no issues.
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July 2019 by Tammy Damon
A friend bought a new stove that was to be delivered today. Older couple had the old one already removed, took time off from work to help. Got a call truck broke down maybe they will bring it Wed. Not acceptable. I guess once they get your money you're not a priority.
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June 2019 by Mary Alonzo LaFountain
Liz at the pro desk was great! She helped us order all the items needed for a roof job and explained the differences between products. She was very friendly and honestly the best experience we have had at any home depot!
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November 2018 by Rick S
Always seem to have what I need. Reasonable!
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October 2018 by Kimberly Gemme
Employees I've encountered at this location are always courteous, knowledgeable and friendly