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August 2022 by Michelle DeGray
Do not go here. Worst place ever. Heck they can’t even not hang up on you. All the good dr have left this place all the specialties have also been kicked out.
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August 2021 by Anon Mouse
Hard to get through to anybody for many months. Tried today... 40-minute hold only to be rudely and abruptly placed back on hold, only to be HUNG UP ON. Listen..If a patient holds for that long, the least you can do is TAKE CARE OF THEM.
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March 2021 by Anon Y
Hard to get through to anybody for many months. Tried today... 40-minute hold only to be rudely and abruptly placed back on hold, only to be HUNG UP ON. Listen..If a patient holds for that long, the least you can do is TAKE CARE OF THEM.
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January 2021 by Carol Carrington
I am so disappointed in TrinityI am always on hold for over an hourNo one there cares about the patient
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January 2021 by brandon gonzalez
Thanks to them lost my job needa a note from the doctor to allow me to unload truck with a face shield and they would
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August 2020 by Alan Boyer
No one answer then phone need make a appointment. 5hrs calling and still nothing. This was a great place. Since they changed. It's been so bad no help
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May 2020 by Dr. Bonanno
I have so many other things I can be doing with my time other than waiting on hold. I hope the shareholders of the corporation that is running this doctor office are saving so much money by not hiring people. I hope they are so rich! I tried to reschedule a dermatologist appointment and I waited on hold for 21 minutes only to be told that I need to call another phone number. That phone number was not on Google Maps when I looked up the dermatology clinic. I’ve complained to the doctors. I’ve complained to the phone operators. They all say that they know about the problem. They have been saying this for months. Go to a doctor who is not part of a f*%king corporation.
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May 2020 by Amber Woods
My daughter is 3 non verbal autistic and Cherrella is amazing. She is kind, supportive, doesn't make you feel stupid, and thoughtful about the patient and thier needs. While having problems with referrals from my previous pediatrician, Dr cherrella got my daughter the care and tests needed without me having to call and search for specialists. Her care has increased 10 fold and is in programs with specialist that I would not have been able to get without her. The wait times are manageable and when my daughter starts to get antsy they get her in a room right away. I love this place.
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May 2020 by M
I used to love Riverbend. Now that they have partnered with Trinity health, you’re on hold for 20 minutes everytime you call at least. The costumer service has def gone out the window.
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May 2020 by Yvonne T
Normally used the Springfield & Chicopee locations, with which I was very happy.Needed a quick appointment for sick child. Was delighted with their staff & doctor.
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May 2020 by Susan Jones
I went to Riverbend Medical group and the employees were very helpful with customers and the employees keep the place very clean and I'm very impressed with the way the doctors take care of their customers and the service is very good and I would go back their again and I would recommend Riverbend Medical group to everyone to go to for good service.
