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June 2024 by Mason Beecher
Awful, will never come back in any situation possible. If I was allowed to give 0 stars I would.
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April 2024 by James Q
Won’t be going here anymore. I went to trade in some items and they offer cash/venmo/mastercard/store credit. I told the employee I want the Venmo option. He said that there’s a transfer fee which I told him I’m aware and that it’s fine I still want Venmo. Completely ignores me gives me the Mastercard. He also said to my face “I’ll never give cash I just tell people to take the card” that is very unprofessional and rude.
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March 2024 by Rob Nickerson
My son got a GameStop gift card and purchased a used Xbox game because they didn't have new copies. Brought it home, plugged it in and it would load past 57% with error message damaged or dirty disk. Returned with receipt and was told we could only get two dollars back. Don't care about the money but GameStop stole from an eleven year old. Will never ever do business with GameStop again!
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February 2024 by Suziene Perucci
They have an outstanding customer service. I just wish they have more selection on games for Nintendo Switch! Thanks !!
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February 2024 by Minato Namikaze
Dan is the mannnnnn lime a real life video game hero!!!!! Awesome service
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January 2024 by Stuard Jimenez
I went to get a game and one of their staff was rude and make some racist comments, when i ask to talk to a supervisor that person told me that doesn’t know and refuse to give me his name, its disgusting how the staff is allowed to do things like this without consequences. This is the last time i go to game store for sure
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January 2024 by Cooper O.
Some people have left this GameStop very poor reviews, but I have always had a great experience here. The staff is always attentive, polite, and funny. They have always helped me, and any time I have gone close to closing, they have still had their doors open.
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December 2023 by Carlo Castronovo
Never open during posted hours. Called tonight just before 6pm to ask a question. He said he closes at 6 and was busy and then basically hung up. Few months back popped by during normal hours. Store closed.
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December 2023 by Freddy Stonge
Showed up at 5:54pm and the kid working was very rude and said we are closing at 6pm. Told me to leave. Never going to this establishment again!
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December 2023 by Tyler Richardson
This store is never open. At this point just close this location. This has been going on for over a year at this point. Absolutley done attempting to come to this store with my business. And they wonder why they lose sales to other stores and online vendors.
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November 2023 by Matt Renninger
Here at 7 pm on a Friday. Hours say open until 9 pm. Unacceptable.
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November 2023 by Alex M.
Literally tried to return something here and the employee just closed the door and said he's taking a lunch break at 3:15 PM and won't return until 4:00 PM. This location is a joke!
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October 2023 by Jonathan Losche
Got there at opening, waited half an hour, store was still closed. Great job
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September 2023 by Stephen Edwards
First: they have zero reliable staff and don't work the hours that's posted. Second: I just tried to get a reimbursement at the Wilmington store and the new manager woman here said it's their policy that clearance stuff is final sale despite an earlier staff member stating a return would be acceptable within a week and my receipt not stating this supposed clearance policy as well. I asked the manager to pinpoint on my receipt the FINAL SALE POLICY and she could not do so. I made for a dispute with my credit card and look to get my money back and keep the merchandise I was otherwise trying to return honestly. But I'm so done with GameStop.
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September 2023 by Sebastian Melendez
Store said they open at 3pm online it’s now over half a hour passed and they still have not opened just been sitting in my car waiting and I believe it’s a employee sitting right outside the door smoking and on their phoneEdit: it’s now been a hour passed a man bringing his disabled son trying to get into the GameStop and the employee stepped away until they left and came back to still just continue smoking outside the door and watching videos on his phone
