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February 2024 by Erica Malho
Thank you to the ServePro team of Burlington/Woburn for their services to my home after my basement apartment flooded after a huge rainstorm. Thank you to Francisco, who handled my emergency services. Their Project Manager, Andrew, did an excellent job of assessing the situation, walking me through the process and dealing with my insurance. I appreciate his prompt communication, professionalism, and honesty. One last thank you to Adrianne and his team for their hard work. I would definitely recommend their services!
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January 2024 by Christine Tafone
I had an excellent experience after our finished basement flooded due to a burst water heater. Andrew was our project manager, he was thorough, responsive and even came by the house after hours to replace a dehumidifier that wasn’t working properly. I would highly recommend this group :)
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November 2023 by Leeann Sadowski
I had a great experience with ServPro of Burlington/Woburn, especially the crew of Ismael and Luis. They were polite and hard working during their time in my home. Ismael and Luis were very thorough, removing the damaged materials from my basement and cleaning the remaining surfaces. They were very respectful of my property. I would highly recommend them and ServPro if you find yourself in need of this type of service.
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November 2023 by SABRINA PINK DIAMOND
Mike and Ryan were rock stars from start to finish! I'm incredibly happy with the work. Everything is awesome quality and I couldn't be happier. They have a client for life!
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August 2023 by Amanda Haley
Serv Pro was truly exceptional! After another company came in to do work and left it unfinished Serv pro didn’t hesitate and came in, surveyed the project and within 3 days the work was done. They are professional, kind, timely and easy to work with! I highly recommend
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August 2023 by David Hughes
Came right out to handle a sewer backup in my basement. Removed contaminated flooring and wall immediately and disinfected the area. Great response.Service: Sewage cleanup
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August 2023 by Robert Matuszczak
Could not have asked for a better experience with Servpro! When our basement flooded, Jonathan was available at all hours of the day and night to walked us through the entire process and answer and questions we had. He coordinated getting the crew out ASAP to get the issue fixed. The crew that came out, Reggie and Gregory, were extremely professional and efficient and everything went smoothly. Highly recommend using this company!Services: Flood cleanup
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June 2023 by Carmen Federico
Easter Sunday morning we had a flood in the basement of our building. I contacted Servpro and they were there within the hour. Unbelievable! Will definitely use and recommend them again!Services: Flood cleanup
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March 2023 by Y T
Called them on Friday, they offered to send someone on Monday. Jonathan was very professional. Called and offered to come in an hour early. Came on time, was very professional and honest. Inspected the sink, gave some good recommendations on getting it cleaned out. Another company wanted to charge close to $400 just for coming out and inspecting. These guys have free inspection. Hopefully won't have to call them again, but if I do, at least I know whom to call.Service: Mold inspection
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March 2023 by Yong Kim
My hot water pipe burst on 2/4/23 (one of the coldest days in New England), flooding the in law kitchen below. Project Manager, Jonathan Marciniak and the Mitigation crew did a great job on scheduling for and removing the ceiling and the wall, and drying out the open frames of all moisture to prevent mold growth. It could have been a very stressful situation, but their expert knowledge, professionalism, and dependability made the whole process stress-free and manageable. Very positive experience all around and highly recommend ServPro.Services: Flood restoration
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March 2023 by D Miras
Fransisco and his team were the best!On time, professional, clean and pleasant.Service: Water damage-related mold removal
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March 2023 by Angela McGlashing
The Fire damage and the Soot after the fire in my house was an absolute nightmare.. As soon as I spoke with Jonathan ( the Serve-pro Project Manager), I instantly felt as ease and confident about everything that was to be done.. Eric and Reggie were the crew chiefs. They were hard-working, efficient, and relentless when it came to getting the work done. The clean-up was top notch., and I am so happy I went with the decision to call Serve Pro.. They were just amazing all around..
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March 2023 by Chris P
Jonathan was friendly, helpful, and patient during his visit with us. He was able to clearly explain his assessment and present us with options to move forward, and I really appreciated his flexibility working around my schedule. Thank you Jonathan!Service: Water damage-related cleanup & repair
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March 2023 by Joseph J
If your project manager is named Silvio, do yourself a favor and call a different company. Once he got the 50% deposit, he went radio silent. He was supposed to come Monday to pick up the equipment, never came. Many many calls and texts to Silvio and Servpro with no response. Surprise $800 charge in the bill that nobody notified me about beforehand. Damaged the walls during the demo. And stuff was stolen. Literally checked every box in things that can go wrong in a job like this. Use someone else.Service: Mold remediation
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January 2023 by InternetLaunch
Had the ServPro team out during the holidays and what could have been a large disaster was efficiently handled. Good communication and teamwork!Service: Water damage-related cleanup & repair
