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April 2024 by Brian Lovasco
Dan at ACE hardware has excellent customer service. I wanted to order a shed, and he helped me over the phone to get it delivered to this location in 2 days. Then he was nice enough to deliver it from ACE to my house. If I had opted to get it delivered straight to my house from an online order from ACE, the shipping would have been over $200, and would have taken longer.Every time I go in there they are always eager to answer questions and help decide what to get.Love this place. Support your local hardware store!
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February 2024 by Al Perez
Lack of pricing on outside products
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February 2024 by Josh Tompkins
Super nice folk and super helpful! We had a bit of an emergency situation in a neighboring store that I work at and they had everything we needed to get up and running again!
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December 2023 by Richard Abbott
Great place to shop. People are fantastic and knowledgeable
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October 2023 by Michelle Whalen
Very friendly and helpful, just like the commercials say. ?
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September 2023 by Chris M.
Don't stop here. In today's business climate, when I can choose between online shopping or better value from a big box store, you would think this small business would bend over backwards to provide exceptional customer service. But, no. This Ace location refused a product return, purchased within two weeks, and then lied about the condition of the product when Ace corporate got involved. The packaging was open but the item, a chainsaw blade, was unused. The clerk informed me she could not resell a product with open packaging, but informed corporate customer service that the product showed signs of use. If your looking for the, Ace is the place with the helpful hardware folk, it's certainly not at this one. Keep driving to Conner's in Billerica or Rocky's in North Andover. Fortunately for me Ace Corporate refunded my purchase price.
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June 2023 by Tim Swain
Excellent service Excellent staff. I've been here a few times. Very helpfulThey ordered a set of chairs and table for me. They contacted me when they stated.
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June 2023 by Marcus Cyr
Been going in more lately as it is much more convenient than going to you know where! Impressed they remembered my name! Great local store! Keep it up!
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April 2023 by Shree Harlalka
Nice clean place, obviously a smaller store so good for going in when in a pinch.Friendly and very helpful staff.
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March 2023 by Rebecca L.
Excellent service. Very high quality. Friendly and always have the tools and paints. Etc I need. I highly recommend them
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March 2023 by Brad Hogan
Super friendly staff, and always willing to help customers locate what they need
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February 2023 by Tracy S
I have had so many great experiences at this family run store. The owners Jen & Dan are fabulous people and all of the help is amazing. When we did a home remodel Jen helped me pick out all of my paint colors and did a wonderful job and then we had Dan come out and measure our windows and doors for blinds. He was patient and helped me pick the perfect blinds and then installed them. I highly recommend Wilmington Ace Hardware for all of your hardware, painting, blinds and tool needs.
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February 2023 by joe black
Polite associates most of the time. I have noticed the owners (husband & wife) are awkward at times and are not genuine in providing kind, nonjudgmental customer service. Hoping they will use this as a wake-up and opportunity for change instead of being offended. Not the point, the point is to have a local ACE that we love to go into for whatever reason!
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December 2022 by Becca Pearsall
My husband was hanging outdoor holiday lights and realized a brand new strand from another retailer didn't work. We called Ace and they had plenty of lights in stock and were quick to help out! We are lucky to have them nearby!
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December 2022 by Atasha Matthew
Can’t say enough good things about the 2 people who work here and assisted me today. Also, this was the only store I could get the parts that I need. I looked everywhere online and local store. They really saved me today. Thank you very much. You girls are great!
