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July 2024 by Rebekah Hooker
Barely staffed, no one was receiving customers when I went inside. I was turned away for a simple notarized signature because they couldn’t accommodate with limited staff
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June 2024 by Peter Xu
Tatevik has been very helpful !
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December 2023 by Aaron Yu Zhang (Aaron)
Appointment only and expect to wait for one hour even with appointments.
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September 2023 by Brandon Freeman
They don't honor appointment.
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August 2023 by Hans H
This bank used to be pleasant to use. I have not been in a while because of the rise of mobile banking. They ended up renovating this place and they replaced most of the tellers with a single person at a single desk. Almost everything else has become appointment-only. So if you have to do anything in person at this bank, this bank has become a huge bottleneck. What was once a reliably quick moving line is now easily stalled by a single person. Hope I don't have to come back.On the bright side, the remaining staff are still the best bankers I have ever dealt with.
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August 2023 by David Lee
I'm denied of service, Because they feel they cannot milk much out of me.
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July 2023 by Peter F
prompt and perfect serviceWe had an appointment for notary services. The staff was courteous and took care of it in no time. When I got home I had a follow-up email in my inbox, thanking us for our business and providing the notary's contact information. This capped an already perfect experience!
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June 2023 by Igor Palacios, Md
How can I communicate with you either by phone or Internet? I need information about how to cash Citicorp travelers checks. Can I deposit them in my Bank of America Account? Thanks Igor Palacios
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March 2023 by kara driscoll
Hire more staff please! Never enough people!!
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February 2023 by Donna Brezinski
Unfortunately, my experience with the Winchester, MA branch of Bank of America has been extremely frustrating. On more than one occasion one of their staff members has made an error in processing an international wire transfer for my small business. The most recent error occurred nearly 2 months ago when she incorrectly listed my name as the beneficiary on a transfer to a customer, despite being presented with the correct information at the time of the transfer and having made an earlier payment to the same customer one month prior (i.e., the information was already in their system). Afterwards, rather than be accountable, they tried to blame us for her error since "we should have noticed it." I have asked numerous times for the payment to be recalled without success. We still are missing the money in our account and our customer never received the funds. We are being told the reason is that it is taking a long time, now nearly 2 months, is that it is an international transfer. One of our reasons for choosing BoA for our international banking was that we wanted to be confident that transactions would be carried out correctly, and that if there was a problem it could be dealt with swiftly. This has not be then case.We were hoping to have personal relationship with the bank that handles our small business international transactions. Their incompetence and poor customer service has been profoundly disappointing. If you have a small business and are looking for a bank, I recommend looking elsewhere. I have never experienced such poor performance by a bank.
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February 2023 by mia medieval
Not professional, don’t do their job .Attitude is horrible , worst customer service .
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December 2022 by Ozan Celik
The staff is helpful and great but there needs to be more of them and more than one teller.
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August 2022 by Grace Fu
Beautifully location and they offer great service!
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July 2022 by Chris Schmandt
It hasn't been Bank of America for more than 10 years!Correction: I can't reproduce this as I'm no longer there, but I think that Maps on my phone was taking me to a former Bank of America office and not the current one (which is, indeed, at the indicated address)
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April 2022 by Carlos Duarte
Attentive staff pleasant atmosphere fast and quality service
