-
February 2024 by Nicholas Ballard
Excellent service department and body shop. My Ecosport was recently in an accident, and the repair work was excellent - Joe Botelho, the body shop floor manager, was extremely helpful.
-
February 2024 by Betsy Casella
The service was excellent, they made sure I was well informed before proceeding with any service. I was able to choose what was to be done. They are great!!
-
February 2024 by Christine Strangie
Easy to get a rental, great service, excellent follow up
-
February 2024 by kathleen sultan
Excellent service !
-
February 2024 by Kevin
Great service department, got me in quickly and called to update.
-
February 2024 by John Harper
Excellent customer service. Dimitri and Patrick took good care of me. Thank you
-
February 2024 by Rich By
Outstanding service department that does not try to pad their revenue by attempting to sell you unnecessary services. Have been going to Bonnell for over five years for all service related to two different vehicles and have yet to be disappointed. Super friendly, skilled, and knowledgeable staff.
-
January 2024 by Fabulous Buttonholes
The service was fine and quick and of course they found some things to up-sell me on (various filters) but the thing I REALLY found irritating was they added a 15% "Service Center Fee" onto the total explaining that it was for things like discarded oil and shop rags. Since when did dealers start doing that?! From now on I'm only taking it in for some recall and not general maintenance. That's absurd.
-
January 2024 by Cathy Murphy
After having a super negative experience with a different dealer, I was so pleased with Bonnell Ford. They were incredibly helpful and were more focused on customer service than a high pressure sale. I worked with Dimitri who was very knowledgeable ~ I would highly recommend. The business manager was also helpful and managed to find a warranty that worked for my budget.
-
January 2024 by Geoff Soper
Great experience. Friendly. No pressure.Whole team was was very professional especially my salesperson David Hurley!In addition, they made it a fun experience
-
January 2024 by Luke Sand
Poor service and reckless work:Took my work van in for service 12-22, left it over the Christmas to new years break with instructions that I needed it 1-2. Called to inquire what the status was 1-2 and most of the work hadn’t been done. Couldn’t use it for work 1-2, picked it up 1-3 and the reason I brought it in, an inspection sticker couldn’t be done because they replaced the battery (failed after 2 years) and now the van needed to be driven 150 miles before it could be inspected. Got 2 new tires and 1 is flat 2 weeks later with a damaged valve stem, which could only have been damaged on installation. And to add insult to injury the lug nuts were blasted on with an impact wrench and I can’t get them off. I’ve broken 2 sockets so far, and the ford wrench is useless. Called Bonnell for help and they told me to use AAA. Never going back. Stay away at all costs, they could care less
-
January 2024 by John Nee
Used night drop. Received a call in AM to discuss what service was actually required along with recall work to be completed. Service I thought I needed would have been far more expensive than service that I actually needed. When the job was complete they delivered my vehicle to my driveway.
-
January 2024 by Kenny Jelks
Excellent work I recommend you bring your vehicle full body work.
-
January 2024 by Joseph Forcellati
Friendly and not pushy salesman. Listened to what I needed and worked with me on my purchase.
-
January 2024 by Ryan OConnor
In roughly September of 2022 I went into Bonnell Ford trying to get a custom Ford E-Transit van made that I would eventually use for my small business. I was excited to do so as I thought this was a great next step in expanding my business and was a very smart investment. The sales professional worked with me to get exactly what I wanted and the checkout process was smooth. They let me know that due to us being on the tail end of the covid production issues as well as being a custom order it would take roughly a year to come in which I was completely fine with as it would allow me a generous amount of time to build up a cash reserve to put down a big down payment on the vehicle. I left a $500 deposit which they said was refundable if I chose not to go through with the sale. During 2023, unbeknownst to the dealership, I had 2 dogs diagnosed with cancer in a very short period of time. One of them passed away very quickly, but the other one was potentially looking down the barrel of a tremendous amount of care and therefore cost. I was struggling with the idea that although I knew this Van was a wise decision to grow my business, it also could potentially put me in jeopardy of not being able to give my dog the best possible care for her treatment. I never told the dealership any of this because it's not their issue to deal with. This weighed on me heavily for a while for obvious reasons. If Im being honest when they called to tell me the van was ready I selfishly kept them dangling while I continued to try to figure out my decision which obviously wasn't fair to them. Again, if Im being honest I wish I had been more transparent about what was going on. When I told them I didnt think I could go through with the sale (without explaining why) they without question told me they could sell it to someone else no problem and told me my deposit would be refunded. Sure enough, without any fight whatsoever a check arrived in the mail shortly thereafter. I just assumed I was going to have a serious amount of pushback from them and would need to fight to get my deposit back and had resigned myself to the fact I would probably lose the deposit. Despite them not knowing the reasons why I wavered, they never pushed back or pressured me to do something after I explained to them it might not be in my best interests without explaining why. I will forever be grateful for this as in this moment in my life I was seriously struggling and you guys made that struggle less. As I thought would happen my dogs care has required a great deal of cost and while I could have comfortably made payments on the van prior to her diagnosis the same could not be said now so I am forever grateful. I am attaching a picture of my dog Ghost as ultimately your kindness and ethics ensured she is able to get the care she needs. Thank youRyan O'ConnorArlington, MA
