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June 2024 by Moss Cohan-Diaz
I'm a regular at Jabberwock and they're fantastic. There's never been a question they haven't been able to answer, and it's so much fun getting to talk about reptiles or arachnids with the staff. They special-ordered an amblypygid for me and made sure to reach out when it arrived, which felt so special. Small stores like Jabberwock are a rarity in a time of big box stores, and it's such a joy to come in.
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May 2024 by John Grossman
Apparently this is THE place for reptiles and reptile owners.
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May 2024 by Michael F
Only place in MA we trust. Regularly buy feeders and products for beardies.Would like to see beardie UV lights IN the enclosure for these babies since the UV is largely blocked by the screens (test with a UV meter). Overall, it is still better care than other shops.
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May 2024 by Jennifer Gange
I was recently in the store exploring options for a beginner jumping spider enthusiast. I received so much helpful information, time and advice.I appreciated their professionalism and patience with me while I checked out many different spiders and asked a million quesitons.
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May 2024 by Antonio Vazquez-grey
Skye is very rude, I picked up an amazing pastel Ball Python. I spent over $900 in one day buying everything. From the cage, soil, the heat pad, rodents, vines, lights, and they have a gorgeous Ghost Colombia boa, that I want her, skye turned around and said “ we are not gotta sell anymore animals to u because u did not listen to leave the Pastel alone for 3 days so how am I gotta take her out of the bag you gave me her in to put her in the new home I have created for her!!! So owner of Jabberwock you need to FIRE SKYE, she is making loss a great customer!! Here a picture of kiwi my pastel ball python. Everything in this cage came from this store!
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May 2024 by A Lazar
I love Jabberwock! I got my leopard gecko from them at the old location almost 5 years ago and he is a very happy and healthy boy. The staff are friendly and very helpful, and they take excellent care of all of their animals.
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May 2024 by B. A.
I love going to Jabberwock Reptiles. Everyone that works here is super chill and super helpful. They have a great selection of feeders and other essentials for specialized pet care for your reptiles. Things you wouldn't find at a regular pet store.
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April 2024 by Jessica Kelley
Great space. Good assortment of supplies. Good prices.
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April 2024 by Mars Maloney
Knowledgeable, nice, and always willing to help me out with whatever I need! Great selection of food that my veiled loves…much more than she loves me
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April 2024 by The Voice Of Truth
I used to go to this store on the regular back when it was in winchester. Was driving by the new stoneham location and thought I have to give this place some love online because they always did things really well the owners were very friendly, knowledgeable and passionate.
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March 2024 by Roland
Very nice pets (locally born) and very nice and helpful employees
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March 2024 by Todd Juskavitch
Great store and staff
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February 2024 by Paul J. K.
Jabberwock Reptiles of Massachusetts, Managerial staff just told me that I cannot have Kendal, the store manager, contact the owner of the store, Stephen Ayer, to discuss the next proper procedure(s) for a return and/or exchange of an arachnid that I made the final purchase of on 01/02/2024, due to it having been over 14 days since my initial purchase. Kendal, the store manager, has stated that there are no refunds or returns for insect sales, however, spiders are a sort of hybrid insect, scientifically argued. The posted instructions are as follows, but one one statement of Jabberwock is as stated, "If you are unhappy with them, (said insects), then let us know. Kendal stated that if it were an override issue, that she would have been able to do so, however, business practices state that if the annoynted store manager, cannot make any further decisions, then by the customers right and law, the owner of said store is to contact the store owner, to discuss and figure out the next steps in such an issue of differences relating to the proper business practice(s). The store manager stated that I, the customer, Paul K., had said that I informed her that I knew and understood the proper care for the arachnid, and I will testify that I had no recollection of, whatsoever, how to care for the spider, and the store manager, upon final purchase, did not offer me a care sheet, which the store clerks, animal caretakers, nor the store manager-Kendal, offered me a care sheet printout, nor any written instructions for proper care and handling of the arachnid. I had asked about proper treatment for the spider, and Kendal, the store manager, had told me that the spider only eats crickets at it size in its past, current stage in life, and that the spider would probably molt once or twice from the date of final purchase, before it would need to be feed, one medium cricket a week. The spider, admittedly as of this past week, had stopped moving around, I, not being a professional in the field, had thought that the molting was taking place, sadly, it was not. $150.00 + food and care supplies, for the spider and feeder crickets, and 46 days later, just to be left with a deceased spider and useless supplies. Kendal, the store manager, as mentioned herein, had mentioned, if it were an override issue, that she could have helped. As a previous assistant manager and shift manager, I know, as having been certified in business management and applied service management, that if there are no other hire managers above Kendal, available, that the very next step would be to contact the store owner, Kendal refused to do so, several times, when I calmly requested for her to do so. She was very argumentative, and refused to take the necessary action, as a friendly, family/friend owned establishment. I remained calm, and now silent, as I type out this short description of just how poor the service is for people with disabilities and a history of violence. Is this not discriminatory? P.J.K.3
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February 2024 by Matt Gagne
So glad we found this place. Super helpful staff and an excellent selection of healthy animals.
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January 2024 by Greenie Axolotl
Employees are super kind and helpful! Helped us get supplies for a large bio active terrarium for my ball python, even going as far as to help us haul the heavy tank to our car!
