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August 2023 by Roman Shvorin (Roma)
Great staff and service
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December 2022 by Richard Price
My cat got a number of vaccines that I didn't agree to and that she doesn't need as our only indoor pet. As a result, the bill came in materially above what I'd been told to expect over the phone. I complained about it and was told that the services had already been provided, so there was nothing I could do.On the plus side, the clinical staff seem to know what they're doing and are a friendly.
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August 2022 by Tyler Manoukian
Really friendly team that is helpful and informative. The technicians care about the animals they treat. Prices are pretty standard and they honor those rates.
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April 2022 by Maddie Franklin
Couldn't get an appointment. They weren't accepting new patients.
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February 2022 by Theresa O.
They're very professional and caring, as well as affordable. The only drawback I find is they don't seem to keep computer records. They warn you that if you lose your receipt they can't replace it.
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February 2022 by Allison S.
DO NOT TAKE YOUR PET TO THIS CLINIC. My true rating is 0 stars, but Yelp doesn't allow that. It is the most unprofessional, poorly-run veterinary business I've ever dealt with. Last year, my older dog was suffering from (what we later found to be) an anal fistula. At Winchester Animal Clinic, Dr. Alisha Martin misdiagnosed him as having a ruptured anal gland and put him on two different rounds of antibiotic over a course of weeks. Because of the incorrect diagnosis, the antibiotic treatment did not help. I continued to try and reach Dr. Martin to understand why it wasn't healing, what it should have been looking like, etc., and the office staff continuously brushed me off and told me she "couldn't talk" or "was at a different clinic location" that day. After calling on 3 different days, I finally got a receptionist to walk over to Dr. Martin and speak with her about my concern. Instead of chatting with me over the phone, Dr. Martin cursed me out in the background ("Why the F*** does she keep calling? Does she have the f***ng cone on him? Is she giving him the pills? What the F*** does she want me to say?"), unaware that the receiver of the phone was uncovered and I could hear everything. When I confronted the receptionist about it, she apologized that I heard it, and then said "Dr. Martin had a stressful surgery to perform this morning." Could you imagine your primary care or ped doctor behaving in this way? Could you imagine getting cursed out for wanting to talk to the doctor? I asked to speak to the office manager. Hours later, the "manager" called me back and apologized - then offered me a "discounted re-exam." I told her there's no way I'd let Dr. Martin near my dog ever again. Dr. Alisha Martin NEVER called me back to apologize for her rude, unprofessional behavior...or to even inquire about my dog's condition. She simply did not care, which is not indicative of a good doctor. All along, my dog suffered with a painful anal fistula which then required an ER visit to Mass Vet Referral Hospital. There, we dealt with an intelligent, communicative, and helpful vet named Dr. Victor Caudal, who correctly diagnosed and treated my dog's anal fistula. For primary care purposes afterward, we switched to Bulger Veterinary Hospital and Dr. Libby Holman. Again, a vet who wants to help your pet in a kind and compassionate way - and willing to SPEAK TO THE CLIENT to plan and share details. I highly recommend these two vets. They are worth the extra drive if your dog has serious health problems. And, to be honest, they are light years above and beyond the horrific business that is Winchester Animal Clinic.
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December 2021 by Jesse B.
I brought my dog for a lepto lyme vaccine and was told to come back in 3 weeks for a booster vaccine but was not offered an appointment. When I called later, I was told the only available appointment was 6 weeks from the date of the last visit and that it had to be an appointment with the vet. I asked if they were sure it had to be a vet appointment and couldn't just be a tech visit and they insisted it had to be a vet visit. When I arrived for the appointment, the representative at the clinic told me 6 weeks was too late for a booster and that I would need to pay for both a new vaccine and a new booster. I explained to them that I had not been offered an appointment in office and was only offered an appointment 6 weeks out when I called later. They refused to give any further explanation. They state it was there policy and would not escalate me to any one else. They would not look up the name of the person I spoke to on the phone. They would not tell me the last name of the manager. The in office manager in the office was dismissive and walked out of the room, leaving the person at the front desk to "handle" me. They also did not weigh my dog at my first visit because they said the scale was broken. They would not weigh her 6 weeks later because it is apparently still broken.
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August 2021 by Lianne Mokfienski Ramos
I tried calling them several times during regular office hours to set an appointment for my cat. NOT EVEN A FUNCTIONING VOICE MAIL. My cat's new vet tried calling them to get the medical records, and nothing as well. How does an animal clinic not have a voice mail? Unprofessional.
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April 2021 by Carolyn Jungels
My dog has been seen by this vet seven times in recent months for diagnosis of a terminal illness and ongoing complications. During all of these visits, I have never spoken to an actual vet about her diagnosis and care. Every time I asked to speak with a vet, I was told she was too busy seeing back to back patients, one of which was my dog, to speak to me. Instead of speaking to a vet, I have to speak to a tech who is unable to even pronounce her illness correctly. There is close to no discussion about plan of care.
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March 2021 by Synthia Kennedy
This is specifically about vet tech tonya Kuzmenko and dr. Alisha martin (not that the doctor did anything but that’s exactly the point she should have stepped in and stepped up when things went wrong.) I had the worst experience at this clinic. I called to verify pricing before my visit to make sure I had enough cash. Then the lady gets to push a bunch of services on me to which I reply no I’m on a budget. Please just do the annual exam and the couple of extra vaccinations. They ended up leaving out a vaccination and still charging me for it. Then telling me I didn’t ask for it even though is a standard part of an annual exam. All of this back an forth the lady shamed me for being on a budget. Out right said it’s my fault my dog had Lyme. I was over charged and under served. This was my first time there. I will never go back and I will never recommend this place. The whole chain of clinics is trash. Veterinary pet centers Inc. is a garbage organization to allow this behavior. I called their bosses and when I got the revised documents to show that they didn’t do vaccinations they were supposed to they literally put in my dogs chart that “I couldn’t afford the services” which is completely false. It’s okay though I have all the records of these egregious and unprofessional out right classist and disgusting behavior and will be taking this to the right folks.
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January 2021 by Sam P
Very helpful and supportive, always great at treating my cat and dog
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November 2020 by Carla T.
Absolutely the worst. My dog got devastating XRay and lab tests results on a Tuesday and I could NOT get anyone to call me back until Friday at 6:30pm to discuss. And it was only a tech who had zero clue what the results meant. DO NOT USE THIS PRACTICE! A one star feels too generous
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November 2020 by Chelsea S.
Very disappointed with their service and professionalism. I live in Winchester and brought my brand new puppy for his first visit (I am also new to owning a puppy) last week. I was very understanding of the COVID protocols of not going in and handing him over at the door. I asked to speak with the vet during or after the visit and I was not allowed to do so. I asked the assistant (who was apparently new and did not have any knowledge regarding puppies) questions and did not receive one informative answer. I then went home with my puppy without any substantial conversation about his health or best practices for him. I was appalled. When I arrived home, I looked at the medication they sent home to give him and it was expired!!! They refuse to take it back. Horrible patient service and I will not be trusting them with any animal in the future.
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October 2020 by Bruce Moore
My cat Webster goes there and he is a Prince - You don't take a Prince just anywhere. No over testing at all to drive up the bill. My observation is they are not in this for the money but are committed to the betterment of mankind and animalkind.
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October 2020 by Mary S.
First and last visit. I spent more time on the sidewalk than they did with my dog. When they brought him out to me I asked if they checked his ears, yes I had asked prior, and the response was I don't know. Eventually a man returned with the bill, which looks like a default printout of a list of yes/no in .5 font in a column. He had a prescription that I already said my dog had been on and was not effective. This was even listed in the column. Between the poor management, lack of communication, and rapid appointment, this vet is beyond poor. The payment receipt is something you'd receive in a diner. Nothing itemized, and yes I asked for that too. A complete waste of time and money. I will take my dog elsewhere.
