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December 2023 by Cheri Ross
I had an excellent experience getting an auto loan through Webster First. Lawrence was extremely knowledgeable, helpful, and efficient throughout the whole process. He answered the phone when I initially called, patiently answered all of my many questions, and sent a list of paperwork I would need. The next day I had a loan quote and a day later my loan was approved! I also was toting around a newborn and all the employees were so sweet with him!
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September 2023 by Tom Nibs
After recent tragedies in our family, we came to Lawrence (Bank GM) for help. He not only provided professional guidance but also got and stayed involved in helping us. He communicated, he assisted and he solved the problems with us. The town is fortunate to have a great business in town with thoughtfull leadership!
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August 2023 by Steve Mahoney
I visited Webster First Federal Credit Union this past week to open a business checking account. I was greeted politely by a teller immediately and then met with the branch manager (Lawrence) a few minutes later. Lawrence explained the process in detail and let me know it would take a little while to process, which I appreciated . He took the time to explain each step and allowed time for questions. After he got all the information he needed and set up my account, he gave detailed instructions on how to download and navigate the app. Additionally, he gave me his card and told me I could reach out directly with any questions moving forward. I live in town and initially chose this bank based on its reviews and I’m glad I did. I would feel comfortable recommending any family and friends to this location.
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May 2023 by Cheryl Ray
Lawrence is the best at Webster First in Winthrop. I am a senior citizen and had several problems due to lack of fraud knowledge.He has been there and has taught me how to take care of my account.Thank you
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May 2023 by Ryan Garrity
I reached out to Webster Frist Federal Credit Union at the recommendation of a coworker for an auto-loan on an expiring lease. I was connected with a loan officer, Julie D., who was able to quickly process my application and advise on the best loan option for me. I was pre-approved in minutes and provided with clear next steps on the lease buy out process. The loan officer, Julie D., was exceptional, helping me process the loan in 24 hours when the dealership dragged their feet on paperwork.Not to bury the lead, but the loan terms were the best I could find after researching available options extensively in a challenging loan market.
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April 2023 by VINCENT ZAPPULLA
Very friendly staff, plenty of help with no waiting. Ease of making your transactions.
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March 2023 by Ernie Callinan
expertise, convenience and friendly
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December 2022 by Stephanie Long
I recently opened a new account at the Webster branch in Winthrop. I want to extend so much gratitude to the team, specifically Cathy and Lawrence. From the start Cathy was genuine and patient, understanding that with a Trust account can come, in my case, emotionality. I appreciated her gentle and warm professionalism. I then had to finish the process by finalizing some details with Lawrence. He was equally attentive and gracious, and went above and beyond to wrap things up. He followed up when he said he would and even called me on a Saturday, unexpected and impressive! I specifically wanted to conduct business with a small local bank and not a large corporate bank, and the experience was exactly what I hoped for. Thank you so very much!
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September 2022 by J&C English
Maria was a little stoic at first but she softened up and sure is a great Manager
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September 2022 by Ken Watson
They helped me get a new card when my current one was stolen.
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May 2022 by Kelli V.
Thieves and use of dark design patterns. We paid off our car loan and it failed to go through because of their error on the form - they tried to blame me but NO, I didn't spell my own name wrong... once paid off, they drafted an auto payment even after we canceled the payments. Then when we tried to transfer that payment from what was now a savings account back to our account at another bank, we didn't leave the $5 fee that they charge to use their digital tools, so they overdraftEd us $30 -- twice! Stay the hell away from this company. Whatever APR savings they're offering, they'll make up in fees, dark design practices, gas to drive an hour away to close the account, and whatever price you want to put on your time and sanity.
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December 2021 by Kimberly MacElree
As being a member of this facility for for almost 20 years with the new manager and staff their customer service has severely gone down hill. Sadly I will be switching all my accounts to another bank.
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November 2021 by Adam T.
Webster lies about being for its members as they take advantage of their tax exempt status to pad their pockets. They only loan to huge businesses for MILLIONS of dollars. They are the reason that small business is being killed. I had an auto loan here.. paid off 30k of it; had 5k negative equity... took out another loan. Was one month late.. they skipped collections and now are suing me. They said they wouldn't take me to court if I signed a document and paid monthly. I did both and they are still suing me and set a court date. They breeched contract and have professional negligence. COO reached out for damage control and made it worse. BE WARNED
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October 2021 by David Bomarsi
I’ve been with Webster for about 5 years now. Back in March I got diagnosed with MS and have been out of work for about 50% since then. My financial stresses were difficult to say the least nevertheless, Webster has helped me out with an unbelievable personable attitude and guidance that I’ve never experienced anywhere else in terms of my banking needs.
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August 2021 by Tony Ano
It's sad this Credit Union who works against their depositors when errors occur by their own hand."We have a policy for that"Banks win. Depositors lose.And always protect the Man behind the curtin...it's flu season.Just Being Honest Here!!!DEPOSITERS BEWARE...
