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December 2023 by Chris Fairbanks
Very nice hotel in Woburn right off the highway. Close to everything and like 15-20 minutes from Boston. The room was very nice and clean. The restaurant & bar area is very nice, a little expensive, but nice. Pool area looked nice. We didn't include breakfast with the cost of our room, it was $60 for two people, a little on the pricey side but it was delicious! Overall, great hotel with essentially everything you need on-site or close by.
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December 2023 by Laura Francis
We loved this hotell till our last stay we requested "late check out" normal check out hours are 12pm we requested to check out at 1pm. I am a member never heard from them saying we couldn't till we are walking out of the room at 1 phone rings we answer and there is this extremely rude female on the other line stating check out is at 12 so on and so forth there is no late check out. We stayed there for 2 nights spent money in the restaurant and snack shops in the hotel. To be treated very disrespected during our departure
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December 2023 by LivingLife2Fullest
I liked the balcony overlooking the indoor pool area and cafe. Staff was nice and the layout was unique in the lobby/poo/cafe area. The restaurant looked amazing but unfortunately we didn't stay long enough to have a chance to eat there.
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November 2023 by Mark Wood
Very classy and contemporary hotel with great views from the balcony over the great atrium. The pool was very warm and clean. The rooms were very roomy and the beds were very comfortable and clean. The bathroom was standard but served its purpose.In closing this hotel is perfect for anyone looking to stay up on the north shore.
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November 2023 by Jeff Steinmiller
I don't normally stay here but my regular hotel was out of power so they were able to squeeze me in for a night. I may make this my regular place despite being about 20 minutes farther away. Very quiet, good bed, nice room. Didn't have time to enjoy the pool or restaurant but both looked inviting. Stayed again, got upgraded, restaurant is good.
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September 2023 by Kazi Ahmed
Very nice hotel. No problem with service. Small problems with room such as a rattling noise when AC is on due to the light being loose, and bathroom door needing to be pushed hard to fully closed. Other than that, no major problems. Pool is nice and the rooms with balcony are cool. Though the rooms with balconies do leak a little bit of noise from the bar/pool area. Gym was nice. Had a good stay, but needs some touch ups.
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September 2023 by Sherika Pulsifer
The hotel was great in many ways. We slept well in very clean rooms. The staff was super friendly and helpful especially after our horrible experience at the hotel we originally booked. I'm only giving them 4 stars because they are a little pricey and don't offer any form of complimentary breakfast. I'm not saying it has to be extravagant like everything else they have just basic breakfast muffins, cereal, coffee, maybe some fruit for the price you pay. Also their hours for the pool are not great hours most pools are open earlier than 10am and later then 8pm. You aren't really able to enjoy it much. The only other down side is they have a very expensive pet deposit of $100 which is double what everywhere else charges. I would be fine with them charging the $100 in case my dog did destroy something. But half of that should be refunded if the room is clean in my opinion. If you're traveling with a dog I do not suggest staying with them because of the price of the pet fee. Everything else was excellent though.
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September 2023 by J Foss
The reason I'm giving this a five-star review is because of a guy named Ashley Dennis. He's the front office manager. And I watched him assist a plethora of guests and he always kept this amazingly solid and gracious attitude no matter what was thrown at him.He gave each guest the same warm welcome and answered questions with great patience.The hotel itself is unusual. I definitely recommend you try to stay over the pool side otherwise you'll be looking into the restaurant.The bedroom was clean and neat. The bathroom needed some work. There were loose tiles on the floor and some cracking and stuff. Decidedly is slipping or tripping hazard.It looks like the hotel has been updated and I would definitely stay there again.
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September 2023 by David Weyhe
Great experience every time I stay at the Hilton Boston/Woburn. Such a unique space, really an oasis with the huge atrium and atmosphere! The rooms are clean and the beds are always comfortable. The rooms are extremely quiet and well-insulated. Not sure where these other people are staying, I’ve never had any issues with cleanliness or staff. But then again I’m not a picky or bothersome guest!The restaurant is top notch! Had a birthday dinner there and all of our friends were really impressed with the food. Simply delicious.Pool is great for an indoor/outdoor feel in the atrium. Just wish they had a hot tub! Will certainly make another trip very soon.
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September 2023 by Nicholas DiVita
Housekeeping service (fresh towels, sheet change, trash removal, vacuuming) is provided only every five days, so prepare yourself. We did not know this upfront though it might have been in the fine print somewhere. Completely unacceptable.The breakfast buffet is well done, I will give them that.Our room was dark. The paint on the bathroom ceiling was peeling off, making for a depressing atmosphere. The shower head was crooked.There was not a single comfortable piece of furniture in our room.The design of the hotel is intrinsically noisy. The atrium sounds like you are in a casino.The workout facility is sparsely equipped but not bad overall.I would not stay there again.Did I mention that housekeeping service is provided once every five days?
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July 2023 by Ana Champagne
They advertised very affordable rooms to get you to come in and then the air conditioners were down the entire time. They rarely clean rooms and you have to beg for them to bring towels and essentials in between cleans every four days. Very very poor ratings. Do not stay here. Our entire trip was ruined. We were so hot we could not sleep. tney sent in a repair man that did absolutely nothing to the air conditioning. The rooms are all over a very noisy and loud pool area and we had to sleep with our sliding door open the entire stay because we were roasting. Pay the extra price and stay somewhere else.
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July 2023 by Rob Damiani
Not enough front desk staff. I waited 20 minutes to check in. One person working at the front desk late afternoon weekday. Rooms that face the pool are unreasonably noise. Restaurant manager at breakfast is unreasonable. He would not allow me to bring a cup of fruit to my room. Ridiculous.
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July 2023 by Greg S.
Have stayed here several times over years. Rooms are spacious compared to most hotels. The hotel delivers and meets my expectation.Didn't have any interactions with the staff except at check in. That was a little bumpy in my opinion, but it was also pretty late. My 2 disappoints: They still haven't returned to daily room cleaning. The second is no comps for diamond status. No snacks, no breakfast, just 2 waters. That must be something new, but with Dunkin down the block no need for a $15 egg breakfast.
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June 2023 by Elizabeth G.
The hotel staff were very accommodating. The bar/restaurant was always busy but the staff kept up with the volume. My only issue was that we never had our room cleaned even when we asked to have it cleaned. When my husband a Hilton Honors Member called to ask why his room was not cleaned they apologized and that was the end of the story. We won't stay here again. My son lives in Boston so we visit frequently.
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June 2023 by Ricky P.
If you are staying at this hotel, bring your own A/C or box fan because the rooms are very very warm on the hot days & you can regulat your own temperature but it doesn't work & make sure to ask for extra bath towels because there is no room service. Our bathroom had floor tiles that wanted to get up & walk away & also water stains in the shower with the ceiling ripping away & wanted to run away with the floor tiles so they can save themselves ! Go Hiton
