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November 2023 by Beverly K.
I recently needed some advice on different qualities of paint. My good fortune was that Richard Kessel was available to help me. He took his time/ patience/ and good humor to educate me on varying products. I was so impressed with his sincerity and knowledge of ALL aspects of products related to home construction inside and out. Thank you Mr. Kessel for representing Jackson Lumber & Millwork in such a dignified and professional manner. I will be back.
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July 2023 by Madeleine Jeune
On 5/23/23 my contractor and I met at Jackson lumber, where he had an account. The initial reception by Richard Kessel was warm and friendly, he offered us tea, and appeared to be very accommodating of our lumber needs. After some material recommendation by him, my contractor placed the order. All seemed fine at the time. The total cost for the material was $6,437.73, and a delivery date was scheduled. On delivery day, the amount of cedar being delivered was less than what i was charged for, it was of poor quality, and needed to be returned. On the original invoice i received from Richard, he billed me for 96 LF of cedar 16 and 96 LF of cedar 18, totaling $2,266.56 + tax. However, what was listed on the delivery invoice was 40 LF of cedar 16 and 49 LF of cedar 18, totaling $1,077.78 + tax. There was huge discrepancy between these 2 invoices. Furthermore, upon closer inspection the transactions had 2 different invoice numbers? The amount difference between the 2 invoices was $1,188.76, not a small sum. Richard and this company charged me $1,188.76 for material they never intended to deliver, and thats fraud. It appears such practice is common there. Given, Richards only response thus far when confronted about his fraudulent act has been to deflect from the subject matter. Except this is illegal, and it can not be deflected away.
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June 2023 by Richard Price
I ordered Andersen windows from this place in January. A defective window was received in March, which I promptly reported. The service finally got in touch with me the last week of June! Now, it's been explained to me that the issue lies with Andersen and their poor customer service. However, the go between was Jackson Lumber, and I really had to ride this place to get communications to and from Andersen. Never was there an update without me reaching out to Jackson Lumber to inquire. Reactive, not proactive advocates for wronged customers. Had I not been very persistent, at the expense of my time and ultimately my patience, I wonder if there would have ever been progress at all.
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June 2023 by June Mackenzie
They don’t care about animals. I have a lost cat who I know has gone through the lumberyard. I was rudely asked to leave yesterday. “They don’t want you here.”
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April 2023 by Roberta S.
Great quality lumber but watch out for the salespeople. They try to charge you three times the price then make think they are looking in the computer for better prices till you agree to a price. Its like ' let's make a deal ; just be sure you know what the lumber cost at home depot to get a base line price. Good luck !!
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February 2023 by Alex D.
I needed a very small amount of insulation for a middle school science project my son was doing (an uncommon request, obviously, since insulation usually comes in bulk form). I called several big box stores and -- after I finally got past their automated systems, which is a project in and of itself -- got exactly nowhere. But when I contacted a local hardware store they suggested I check with Jackson Lumber, and I'm so glad I did! I spoke with Richard, who was super helpful, super knowledgeable, and ultimately located exactly what I was looking for. I'll definitely be returning there for all of my (more conventional) building needs!
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January 2023 by Joelle D.
After googling lumber shops in my area, I was navigated to this place of business and I am so grateful! This tired mama went in with all the pieces of my kitchen drawer that recently fell apart. The employees at the front desk were gracious enough to point me in the direction of their employee named Joe. He literally put this kitchen drawer together in 5 minutes flat for me. Mind you, I tried everything possible at home- wood glue, nailing it, screwing the original screws back in to no avail! I am so thankful for Joe's handy work and customer service.
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October 2022 by Robert S.
I had a great experience at Jackson Lumber in woburn, mass., particularly because of Richard Kissel. It is extremely knowledgeable, helpful, has a lot of experience with all of the products and work necessary to accomplish my project of railings and related products for my 2 decks and stairs, made great recommendations, gave a great price...... but even more important he is a kind, friendly and caring person. Thank you! Bob S.
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October 2022 by Jr Dornelas
Worst buy experience of my life, Ritchie from Woburn store is a big waist of time and disrespectful with clients. I would never but here again
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April 2022 by Micheal Bell
I work there, I'll be picking and loading your order..Come on down. Fast friendly service, with attention to detail.
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November 2021 by Matthew Woods
Poor service, did not even attempt to help me, 100% never coming back; go anywhere but here!
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April 2021 by Brian calabufalo
Good service at counter, very knowledgeable across all facets.
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April 2021 by Jessica Parisi
Great selection and prices
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February 2021 by Dick J.
I came to the office at Jackson Lumber in Woburn on Saturday February 6 probably 40 minutes before closing and had the pleasure of being waited on by Richard Kessel who couldn't have been more helpful explaining options and sizes for wood for an Adirondack chair I am building at a local vocational school program. I presented my build list and he took the time to go through it and explain all of my species options. He was awesome and he even followed up with me today Monday February 8 to provide more information about another wood I can order. I then left the office on Saturday ..went to the yard and was waited on by a young fellow whose name was Brian I believe and he took the time to sort thorough the cedar wood piece by piece that I was using for the project I am starting to build. What a a pleasant customer service interaction...and a great reflection on Jackson Lumber!
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November 2020 by Cory Macinnes
Great service at the front office and in the yard.
