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August 2025 by Maiko Ortencio
A salesperson today refused to approve a loan we tried to get for my mother for a washing machine. He seemed to be ganging up on us because we asked for the delivery to be at a different address. This salesperson's arrogance is embarrassing. My mother's credit is good, and the rejection didn't make much sense. She probably has much more than this poor man, but because she doesn't speak English and has to help translate, she misjudged us.
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February 2024 by Sylvie T.
Horrible customer service. The kid at customer service had more interest in talking to his coworkers than actually helping a customer. He finally begrudgingly talked to me and half assed attempted to get someone to the isle to help me. I noticed all the other customer service people announced over a loud speaker to go to the isle to help a customer. He did not bother with doing that. Of course no one showed up. I informed him I would be going to my local hardware store since they are actually helpful. He could have cared less!
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January 2024 by Tulsa H.
Beware: Lowe's delivery of refrigerator will not install the refrigerator for you if your building has copper pipe--this is different from Home Depot, who does not have such absurd policy. You wouldn't know what type of pipe you have anyway, until the moment of installation when the delivery just say, sorry can't do--not their problem. They suggested us hiring a plumber to replace our building copper pipe to a different pipe then they can come back to install the fridge for us months or so later (and after additional hassles). Who would do that? We just have our contractor friend install for us and have Lowe's delivery come back to haul away the old fridge. Lowe's should be more clear about their absurd policy. Not many people would know especially when Home Depot does the same job just fine.
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December 2023 by A H.
Safety warning to women, elderly and others. I just got a dryer installed by Lowe's third party delivery and service company XPO. They were rude and frighteningly angry when I kindly asked them to complete the job by putting the dryer in the proper location. The anger and misogyny from the XPO crew was horrifying. They stormed out and slammed my door. They scared me. Lowe's chooses this group so I will never order from Lowe's again as I was frightened for my safety. I left a complaint with customer service. I am still shaking! Please be safe and don't have anything delivered from Lowe's.
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December 2023 by Andre C.
The online order, delivery process, and customer service follow-up were abysmal. I ordered the equipment late November, it was delivered early December, but the delivery driver and accompanying person was not able to haul away the old oven/stove because it was not disconnected. So, they left 2 stoves at the property. I was confused because I thought that was already part of the process (why make it harder on the customer?). I wouldn't have ordered haul-away service if they said "we will not be able to haul away if it is not disconnected by you" but they did not say that. So I was surprised when they arrived and did not take the stove. I explicitly ordered a haul-away and paid extra for it, yet the stove is still there. I have not received a refund, and no one reached out to me to offer one. On the order form, there was only 1 check box, and that was for haul-away service, not for special fee/service for disconnection/connection service, and that was not disclosed there. If I was told early on I would have been afforded the opportunity to make preparations with my plumber. When I called the delivery driver back from missed call, he did not speak English, and the person with him did not translate well. When I spoke to the tenant in the property who is Spanish-speaking, I asked her did he say why he did not take the other stove away, she said he said "he did not know how to do it." Because I could not resolve the issue with the Spanish-speaking driver, I called the management line to get resolution, but had a long wait time, so did the call back. Eventually got the call back but the service representative was not helpful and she said she could only open a Case Number and have them get back to me in 24 hours. They did not call back in 24 hours, they did not call back in 48 hours. I had to call them back and remind them about the open case. There was not real apology for not calling me back. Then they only offered to update the website so maybe have a pop up on the screen when I made the order so customers in the future know they have to sign up for disconnection/connection service. They offered for me to get leads or quotes for the install through their providers but at that point I was already upset and want to do nothing else with them. Now I have to pay $325 for my own plumber to install the stove. At a minimum they should be cover any cost I have associated with this. This was terrible service and not work it.
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November 2023 by Christy H.
do NOT risk purchasing large items from this store- in fear of the damage they can create while delivering and then doing NOTHING to fix it. I had a fridge delivered Nov 10th(not to mention the 2nd one bc the first was damaged). well when they delivered the guy took my door completely off the hinges (not the hinge pins) he then put the door back on- he said he knew how(I took his word for it). well it is now Nov 28th and I've been dealing with a nightmare situation with Lowe's. when he put my door back on he didn't do it correctly. my door is missing screws in the hinge, my dead bolt doesn't work, cold air is seeping in my house, and the door sticks because of how wrong they put it back on. I called Lowe's immediately. what have they done since then you ask, nothing!! it took me 12 calls to finally get a hold of someone 2 weeks later. Then when i finally demanded to talk to someone else they told me I needed to find someone to fix my door and they will reimburse. Well I have struggled to find someone to come out and fix my door. Lowe's is a home improvement store- THEY broke my door and now are making ME figure out how to get it fixed. this process has been absolutely infuriating. The company does not care about any home damage they create. I would not recommend this store or company to my worst enemy. They give you the same scripted lines and do NOTHING to rectify the damage THEY caused. I had just paid to have that new door put in 6 months ago- they damaged it and have done NOTHING to fix what they broke.
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August 2023 by Christa S.
Going to Lowe's today reminded me why i swore to never buy from Lowe's again - waited 20 minutes just to talk to a sales guy who was so rude and dismissive and downright insulting I just gave up and he had the nerve to yell "good luck" after me as I walked away
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August 2023 by Marta C.
We would like to compliment 2 employees at the Woburn,Ma Lowe's. Donald Nesbit (window shades ) & Ashley (in home appliances). Both employees were very helpful, knowledgeable & pleasant. It was a pleasure doing business with them! Albert & Martha M.
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July 2023 by Robert S.
Good place to get some paint supplies. Their prices are usually very competitive with Home Depot and I particularly like their customer service and corporate culture better. This particular store was very similar to other Lowe's. Ample, well lit and nicely organized, so things were easy to find.
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June 2023 by M V.
I rarely write reviews on visits to the hardware store but I needed to take the time out and thank Matt & Warren from Lowe's Woburn for their outstanding customer service this weekend. My partner and I bought wood from a Home Depot in Waltham and had them cut for the kitchen cabinet shelving. We tried to install them into the cabinet, but the dimensions were off by a 1/4 inch on one side for all 7 pieces. The employee there was very dismissive to cut the wood to match the original shelving, saying they don't trim wood down. We called an Ace hardware store in Newton to which someone said they can trim the wood, only to be rejected by another employee there. "We don't cut outside wood, only what was bought from our store". This was understandable, but how this employee handled our request was disappointing. We came by based on the other employee's confirmation that the wood could be trimmed, only to to be turned down. However, we appreciate Jason from that location for being helpful. We called Lowes in Woburn prior to arriving to find out if they could help. I was a bit hesitant since our time was wasted from the previous locations. But Warren said they could trim the pieces on the phone. We arrived at the lumber area and was already impressed by the inventory they had. I was greeted by a gentleman there, who wished me a Happy Father's day. That was a nice thing to do. We found Matt, explained what we needed, and without hesitation, he trimmed a few of our wood (purchased from somewhere else) to the dimensions needed. The wood, which was plain lumber, was terribly cut as we learned. So we decided to buy the wood there. Not only did we buy a pre-made white finish wood, Matt went ahead to cut and trim the pieces, with some extras. Warren was on hand to watch. It's the type of customer service that is rarely given but so appreciated. The pieces fit perfectly into our cabinets, and they look amazing. Regardless of this store's overall rating here on Yelp, it will now be our go to store for home improvement and other needs. The customer service experienced here is worth the 27 min drive compared to the 5-7 min drive to Home Depot or Ace. Thanks again to Matt & Warren for their superior customer service!
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May 2023 by Lee W.
Service nightmare at this store! Don't believe anything the sales people tell you about delivery and take away. The subcontract delivery/ take away to a low life company in Wilmington, MA. Awful service! Never using Lowe's again. Never!
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May 2023 by Dee C.
Eric was absolutely wonderful and patient. I had no idea what I was doing. Just what I wanted to accomplish and the color paint I wanted, I gave him the idea I wanted, and he got me everything I needed to do what I needed. He also was cautious of what he offered, giving me his advice on what was the cheapest and then what the best was for what I needed. He even walked my stuff to the register for me. He really was so helpful, man I love great customer service. Now guess where ima go for all my home improvement needs? Guess who you have to thank
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April 2023 by My R.
Lowes must think customers have nothing better to do the wait on them 12 hour window for delivery. Like most large companies customer service is only lip service
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January 2023 by tim m.
Woburn Lowes will not honor store credits. I spent 2 trips and talked to 2 managers to process a $16 store credit, without success. My next caper will be larger than $16.... ;) How can you be a store manager but cannot process a $16 credit?
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November 2022 by Rebecca L.
I was very impressed with the personalized service I received today. In lightning department at lowes. Tim was wonderful Well worth the trip
