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March 2024 by Alfredo Hormazabal
Slow service
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March 2024 by Cristin Esther Foster
We are regulars. Service has been less than ok... almost everything we ordered came out wrong- wrong beer wrong flavored kids drink, forgotten drink, onions in the food etc. Also make sure you ask for water BEFORE YOU EAT THE CHIPS AND SALSA!!! THEY REALLY SHOULD BRING WATER OUT WITH IT! We bring our own water bc of this.
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March 2024 by Michelle L
Was super greasy. Chicken was on one side of my chimichanga not throughout.
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March 2024 by Ryan Moorman
Food was mediocre. Service was excellent.
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March 2024 by kashish
absolutely terrible experience. we have gone to several other locations of On the Border and enjoyed it, but when we walked into the restaurant tonight we stood there for 10 minutes until someone finally came up to us.she was very unfriendly and mumbled something about how they are behind we can wait for her to clean a table or serve ourselves at a self serve table, and then walked away? we didn’t understand what she said so we thought she said to choose any place to sit that is clean, so we did that, and then she got shook her head, clearly annoyed, and rudely told us to wait for her. then she finally brought us to a booth and told us someone would be with us shortly. we waited 15 minutes and no one came to take our order, let alone greet us or give us the chips and salsa that all other locations give. so we had no choice but to get up and leave. there were so many dirty tables and the bathrooms were disgusting, so we were worried the food would be unhygienic. it is safe to say that i am never coming back to any On the Border restaurant ever again!
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March 2024 by Christopher Black
Great food, but pervasively understaffed. Excessive waits for sitting, refills, orders, bills, etc. I originally thought it was a singular issue, but after multiple visits over many years post COVID, this problem is systemic and therefore by intent of management (strategy or negligence).Dining room is only quarter full but long waits to sit, etc. --does not add up. Staff never fails to apologize for being short staffed, but then makes little effort beyond that for correction of problem. Beware, they also add 18% gratuity if party is 8 or more, even if it is only your family and the service is slow. (I usually tip higher than this for good service and for cases where staff is strained by management, but having it forced on a bill for a family and not stated out loud precludes any extra from me.).I'll try again in 6 months and see if resolved, but I'm about done with this location
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February 2024 by Aisha Bonita
Quick in an out. Food was pretty good, for Americanized Mexi Food....
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February 2024 by K F-L
Food was mediocreService was decent but she seemed overworkedTable was disgusting and dirty. I had to clean it myself with wipes from my
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February 2024 by Catherine Curtin
The food was cold. We were served the wrong food. I asked the waiter for more napkins. I got one.The waiter definitely had no idea about the menu. The manager Olivia was super nice and very accommodating. Kudos to her!!But we won't be back.
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February 2024 by Nicole S.
I used to really enjoy OTB, but somehow it seems to get worse every time I come. The portions get smaller and smaller each time and the overall food quality is poor. I got the classic steak burrito and it maybe had 12 small pieces of steak inside it. think the pictures explain enough for themselves.
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January 2024 by Robin Docherty
Music is too loud.
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January 2024 by Ronald Manganaro
Awesome choices ? great place food great ? larger portions would get last star. My birthday coming up in July how adout birthday dinner.
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January 2024 by jimit bhate
My friend and I visited On the Border Mexican Grill yesterday evening and unfortunately had a disappointing experience with the waitlist management. Despite arriving and patiently waiting for 15 minutes, we found ourselves at the mercy of disorganized service.Upon arrival, we were told to wait, and the server at the desk began taking names for the wait-list. With only two parties ahead of us, we anticipated a reasonable wait time. However, before our names could be added, the initial server left to assist another customer.To our surprise, a new server took over without acknowledging the existing queue. Despite our explanation that we were next in line, she proceeded to add names of new arrivals who came after us. When we confronted her, expressing our frustration at being overlooked despite our punctual arrival, she callously dismissed our concerns without an apology or acknowledgment of the inconvenience caused.Such disregard for basic customer service and fairness left us deeply disappointed and we left the restaurant without having dinner. While we understand that mistakes can happen, the lack of accountability and empathy from the staff was truly disheartening. We value establishments that prioritize customer satisfaction and fairness in their service. Unfortunately, our experience at this place fell short of these expectations.We hope that this feedback prompts the management to reconsider their approach to customer service and ensures a more organized and equitable experience for future patrons.
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January 2024 by Yvonne Smith
This restaurant been here long time, and the essence is the same, everything is great.!From the greeter, comfort food, attentive service are all good.
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January 2024 by John B.
I actually thought it was real good. The service was really good. The food tasted good, and while the portions could have been a little bigger, it was good for lunch. We were comfortable and enjoyed ourselves.
