This Optima Shipping location has closed
130 New Boston St, Woburn MA 01801
About Optima Shipping
Optima Shipping is a delivery service used by retailers like Target, Zara, IHerb, and Crate & Barrel for last mile delivery. Customer experiences with the service vary significantly. Some reviews report very positive interactions, describing the service as wonderful, with packages delivered on time and kindly left at the doorstep. In cases of issues, such as a missing apartment number or a lost package, phone calls to Optima were answered quickly, with problems solved in under a minute or followed up on promptly the next day. Specific staff members are noted as being pleasant, informative, and demonstrating helpful follow-through to resolve problems by contacting the retailer for a reshipment. However, many other reviews report serious and recurring problems. Multiple customers state their packages were marked as delivered when they were not, leading to frustrating scavenger hunts. There are allegations that couriers may be stealing packages or dumping them. Complaints include missed delivery dates, broken assurances about delivery times, and a lack of communication, such as not informing customers when service to an area has ended. This has led to significant disappointment and criticism toward both Optima and the retailers who use them. The overall impression is one of inconsistency, where service quality appears to depend heavily on individual circumstances and location.
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