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June 2023 by Mary Gorman
Today I went to pick up tile to have at the job site for Monday morning. I was told they never allow pick ups on Saturday. The salespeople checked be sure the order was in, but would not let me pick it up until Monday. Very frustrating.
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January 2023 by Alina Manea
We bought a rug from ProSource which was delivered back in July 2022. Since we have put it in place, the rug has been shedding like crazy - we have to vacuum-clean it every couple of days. We've made several attempts over the past six months to find a solution with ProSource without success. We have spent over 2000 USD on this rug, and it is worst quality than the 200-300 USD rugs that we have bought on Wayfair. Despicable customer service experience - the company is sourcing cheap, low-quality, products from developing countries and selling them at US market prices pocketing undeserved profits.
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December 2022 by patti pellegrino
From start to finish amazing service and attention to detail. Each order carefully checked before ordering and after
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December 2022 by Suzanne S
I am extremely pleased with the excellent service that ProSource in Woburn provided for my recent purchase of wide plank engineered hardwood flooring. I had a good installer lined up to install a floating floor on top of an old original terrazzo floor in my condo, but was overwhelmed with selecting a product because the small samples the installer had weren't big enough to see what a whole floor would look like, and he only had a few samples on hand. In addition, due to pandemic-related supply chain disruptions I learned that many products were on back order and there was a big price variation in the first few options I looked at. The installer's distributor didn't have a huge selection either, but I had seen a link to the ProSource showroom and knew it was nearby, so just drove around the corner and was lucky to meet up with Paul Coutoumas. Paul not only showed me many more options at a range of prices but also thoroughly explained the extras like the underlayment, transition pieces, timing for delivery, etc. When I told him I wanted a high-end look and quality product but at a reasonable mid-range price, he steered me right to a couple of great options – well known, quality manufacturers with a range of products at a range of prices that I found very reasonable. Paul loaned me a couple of large sample boards to take home. I made a couple of showroom visits, and each time, even if he was very busy with others, Paul made time for me. We also had a few email exchanges and phone conversations and he was always easy to reach or to quickly get back to me if he was tied up. I put in an order pretty quickly and there was a little back and forth after the installer told me more specifically what to order, and Paul was again extremely fast to respond and adjust. Amazingly, the flooring arrived within just a few days and my gorgeous new floors were installed not long after. In other words, Paul was just fantastic - so friendly, helpful, and extremely generous with his time educating me about the various options. Thanks to him and ProSource I was able to make an informed choice and select the perfect product for my needs and my budget, and I absolutely love the gorgeous result. I plan to return soon to Pro Source for bedroom carpet, bathroom flooring, and probably tile as well. I’d never want to go anywhere else after this excellent experience, and very highly recommend them.
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December 2021 by Demetra Santos
The Woburn staff is excellent. Attentive, knowledgeable and easy to work with. Selection massive. Great experience!
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December 2021 by J V
I had a great experience with ProSource. I ordered tile for my bathroom floor and kitchen backsplash. It took a little longer for my floor tile to come in due to COVID-related delays, but the backsplash arrived early. Brian was upfront with me about delays and having experienced delays with everything else I ordered for my remodel, I expected it. This was my first time remodeling on my own and Brian was very helpful and knowledgeable. ProSource has the best price I could find for the Thassos marble tile I ordered and I absolutely love it!
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December 2021 by William Rafferty
I'm the owner of Rafferty Boy's Custom Home Design LLC. I deal exclusively with ProSource Wholesale for my interior projects. Just started going to the Woburn/Boston location.Met with Laurie today for the first time and she rocks. Had a bunch of questions afterwards on upcoming jobs and she was right on top of it. Looking forward to working with her in the future. Also they carry very high quality materials at affordable pricing which is what my clients count on from my company.
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March 2021 by J V.
I had a great experience with ProSource. I ordered tile for my bathroom floor and kitchen backsplash. It took a little longer for my floor tile to come in due to COVID-related delays, but the backsplash arrived early. Brian was upfront with me about delays and having experienced delays with everything else I ordered for my remodel, I expected it. This was my first time remodeling on my own and Brian was very helpful and knowledgeable. ProSource has the best price I could find for the Thassos marble tile I ordered and I absolutely love it!
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December 2020 by S M
Where should I start? A nightmare experience for 2 boxes of Crossville tiles I ordered a month ago and was supposed to receive within 10 days. Never received the tiles, until I received them! They send me generic (copy version) of the Made in US tiles. The tiles I received were not Crossville tiles at all, and they were made in Argentina! I returned them right away in their parking lot and the account manager was resisting to refund my money. The only thing they were really good at was charging my card 100% before any order was placed ! After that, they didn’t even answer my emails. I filed a dispute with my credit card although I received a text that I would get my refund. Once refund is received, dispute will be cancelled!
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December 2019 by Deb L
Nice selection of quality products and reputable name brands (flooring, tile, cabinets, rugs). I was excited to see Dash and Albert there which is a great rug brand. Their tile offerings ranged in every price point, and they had some nice pieces in the showroom to give you ideas. The displays are neat with modern choices. Two members of the team helped me and were knowledgeable and friendly.
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December 2019 by Claudia Zeien
Very rude salespeople. I was very clear on what I was looking for. The first salesperson looked for 5 minutes and walked away. I searched for 1/2 hour to find the right item. Then went to front desk where 3 salespeople, sitting at their computers, turned their backs on me. Needless to say, I will purchase elsewhere.
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December 2018 by Melanie DiGregorio
Great selection in the showroom, and the staff is fantastic - very knowledgeable and responsive.
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December 2018 by Gary Freeman
Customer service was great, large selection, contractor referral required.
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December 2018 by Donna Larkin
Mark was wonderful with getting pricing for me, referring me to contractors to install the carpet I purchased and just overall being kind and helpful in every way! :)
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December 2017 by Jean LaPoint
Very helpful and experienced staff. I purchased flooring from them and I'm going back for a kitchen design.
