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December 2021 by Mina K.
I had a horrible experience working with RMS, Residential Mortgage Services. After closing on my waterfront property in March, they immediately sold my mortgage to another bank. While that happens often in the mortgage world, RMS made so many mistakes in the process that caused me months of unnecessary added costs and stress. Toni Rubino, and later Joanna Bailey, mistakingly pulled the wrong Flood Certificate at my closing, passed along the wrong certificate and the wrong address to the other bank. This caused my property to go into 6 months of forced flood insurance penalty until my lawyer and a new LOMA from FEMA could fix the situation. RMS offered no help. They made a mistake and I was left with the headache and extra costs. Do yourself a favor and don't work with them. They mess up the paperwork and pass the problem along.
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October 2021 by Parish D
Excellent service, from the initial inquiry all the way to closing, Melissa and her team were there every step of the way to provide the guidance and answers needed. Also they keep you informed me of everything going on in the process at all times, so you’re never wondering about your loan status. The entire process for purchasing my first home was done in just 3 weeks, (took a week longer due to an error by my lawyer) Would definitely recommend!!!
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August 2021 by Matty J
While applying for a mortgage for a first time home purchase I had the pleasure to work with Joe Lombardo. My experience was quick and seamless. Joe is responsive, professional, and worked great with all parties involved to make the mortgage and home buying process as simple as can be! I very highly recommend Joe and the team at RMS. I will definitely be working exclusively with them in the future. Thanks again Joe! GO BRUINS!
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June 2021 by Matt Jeannette
While applying for a mortgage for a first time home purchase I had the pleasure to work with Joe Lombardo. My experience was quick and seamless. Joe is responsive, professional, and worked great with all parties involved to make the mortgage and home buying process as simple as can be! I very highly recommend Joe and the team at RMS. I will definitely be working exclusively with them in the future. Thanks again Joe! GO BRUINS!
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June 2021 by Jennifer Enos
Melissa Caci at RMS was incredible and helped me through the loan process every step of the way. She was thorough and accurate; I could not have asked for a better person to help me with the most important decision of my life. I could not recommend her highly enough.
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June 2021 by Courtney L.
Tried working with them, but they eventually just stopped responding. Would have been great to hear exactly why, but moved onto another company that has been incredibly helpful! I worked with Libby, who was very nice, but their communication needs help, would definitely not recommend.
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April 2021 by esmael shuker
Great service I highly recommended, I had a lot of problems with the process of my mortgage and Dan worked his hardest to work around it. I really can’t thank him enough.
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March 2021 by Patrick Hernandez
HIGHLY RECOMMENDED!Mary Beth O'Keefe handled our purchase loan transaction and was amazing. Prompt engaged response and with us every step of the way. Our mortgage was completed on time and docs at closing with plenty of time to spare. Additionally we were able to lock in at an extremely low rate. We would definitely partner with Mary Beth and her Team for any future residential lending needs.
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November 2020 by Scott Sweeney
No one better than Mary Beth Okeefe to help you refinance your home and your life. I’d recommend her and her team to anyone interested. Great personality to boot
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November 2020 by Linda Jones
Melissa is wonderful to work with! Attentive and smart! Ready to answer any question I have ! Great service and person!
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September 2020 by Ejehi Omondiagbe
Dan was very professional and easy to work with. He made my home buying process easy like ABC...and the company guide you every step of the way. I would refer him any day and time. The best out there. Thank you Dan.
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August 2020 by Aline Roy
I have worked with Joe for many years and always know that my clients are in good hands. I firmly believe that it is a team effort, with buyer, realtor and lender all working together to get to the finish line. RMS has a great system in place to ensure that everyone knows where we are in the process and what phase of the process is next. Always and excellent, successful transaction for my clients..
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August 2020 by Mark Rowan
So many thanks to Melissa Caci and the team at RMS. They walked us through the loan process and made everything easy as first time home buyers. Melissa and Linda were quick to respond and helped us through any questions we had during the process. I thought getting started would be much harder, but their tools and notifications kept us on track. If you are considering buying, RMS should be on the top of your list.
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August 2020 by Dale Brousseau
Dan and his team are the absolute best.
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April 2020 by Patricia M.
I can't really tell if they are dishonest or idiots. I haven't had this mortgage for one year yet and this is the second time they have added additional insurance without confirmation. They sent me a letter stating my flood insurance wasn't enough. Not for me, the letter does clearly state this insurance is for them only. No details. No amounts. Nothing. These warning letters state they will auto-add if they do not hear from you or receive notice that you added mystery insurance. I called to get details. How am I supposed to ask for quotes when I have no information on what I need to add? The person I spoke with explained that they lie and have stated they called me (did not. I have never rec'd any calls from them since signing) and would get back to me. Today I receive my additional insurance policy information in the mail. At least I know have data to get quotes. And will be reporting them to the BBB for potential fraud. Find someone else for your mortgage.
