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November 2024 by Rose Laboy
Very bad service for the reason that they close long before the time they have to close I went at 5:20 pm when they close at 6:00 pm and they said we couldn't enter when it took 40 minutes to close the store very bad Aaron from Worcester
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October 2024 by Rose Leclair
I rented washer/dryer and then a refrig for my mom. It was great until I needed to get new handles for my refrig. Been waiting I believe close to 3 years now for them. They sent me freezer handles instead. I returned twice and reordered refig handles. As of 4 wks ago I still don't have my refrigerator handles. Always an excuse about who owned the store. Never return my calls either. It was great to beable to rent like that but you do pay more and so far I wish I would if just gone to a store to buy it for her.
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April 2024 by Reyna Cruz
I went to the store to look for a computer and the employee that was working was extremely nasty and disrespectful and over all had a nasty attitude since I walked in.
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January 2024 by IMEANBUSINESS
Never have the information correct unauthorized charges on my account and told me my buyout was almost 3 times the actual amount now I have to spend time on the phone with corporate. Go to the other Aaron’s I’m Worcester more professional people
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June 2023 by Angelo Rozo
Did not meet my expectations
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June 2023 by Denesy Pacheco
They never have anything and they waste 3p time
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June 2023 by DeAnna Palermo
Aaron's Grafton St , is the only place I will shop, the employees are very informative, and helpful, to my satisfaction. Been renting with them for years!
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May 2023 by Eduardo Pagán
Harassment for pre-payments is incredible. They will blow your phone before payment is due.They will call private and from other area codes until you answer the phone. They will later deny and say “it must’ve been cooperate”. I’ve never felt as suffocated and anxious by a rental company like I have with Aaron’s on Grafton St.
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February 2023 by Darleen Rivera-Pagan
If I could give them no starts I would. This is literally the worst place to ever go to for furniture. My friend has been a loyal customer for YEARS. They called her and told her they need to pick up her tv for THEIR mistake. She pays monthly, not sure how they made this mistake but they called her claiming she owes a payment and need to confiscate her tv. Mind you, in all the years she’s been making payments there has never been ONE late once. The general manager here is absolutely horrible too. Didn’t help the situation at all and even after speaking to my friend and “resolving” the issue, they called her AGAIN for the same thing. I’m relocating and was thinking about going through Aaron’s to get new furniture but after this, I will never step foot in there. Absolute worst customer service and honestly a shame.
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October 2022 by DeAnna D
Aaron's Grafton St , is the only place I will shop, the employees are very informative, and helpful, to my satisfaction. Been renting with them for years!
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June 2022 by Eddie Alamo
Professional, helpful, also understanding.
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September 2021 by John Leonard
My girlfriend and I have been coming to them for many years. And will continue to go to them for many, many, more. We have bought so many items from them from TV's, furniture, stands, games systems, and other electronics. We have never had a problem with them on anything since we've been with them my only issue is that I wish they would know me by my name but Everytime we go there she is always putting the items in her name and I do the paying right now I have been paying for a PS4 and I'm almost done with the payments.
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August 2021 by Cammy Dinh
Very poor business.. delivery run very behind. I waiting and waiting which I have to cancel and push my appointment client back and then my client have to cancel on me. Because I was waiting for them to delivery my set of washer and dryer. When they come which I was late picking up my kids from school. Then not just that they didn't install the washer or dryer for me cause they don't have their tools and say they come in 1 or 2 hours that days which they never come back that days. I wait and wait then I call the store next morning and tell them what happen . Then all he say oh he didn't hear anything. Then he say he send someone out in 1or 2 days. Damn
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June 2021 by Logical
Very poor business.. delivery run very behind. I waiting and waiting which I have to cancel and push my appointment client back and then my client have to cancel on me. Because I was waiting for them to delivery my set of washer and dryer. When they come which I was late picking up my kids from school. Then not just that they didn't install the washer or dryer for me cause they don't have their tools and say they come in 1 or 2 hours that days which they never come back that days. I wait and wait then I call the store next morning and tell them what happen . Then all he say oh he didn't hear anything. Then he say he send someone out in 1or 2 days. Damn
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May 2021 by Jenna Knight
I highly recommend going to this Aaron's
