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December 2024 by Bubblze Laflamme
Been a buyer of Aarons on Stafford st. For over ten years. Have had very few issues and satisfied for the most part. I was a buyer of Rent a center before Aarons started because of a need for something and never went back. I'd say that says it all! As long as I stay happy I will remain a buyer of Aarons merchandise. Thanks for keeping me as a customer at Stafford st. Location even tho I moved to Dudley's four yrs ago. Much appreciated. Oh also if anyone would like to know I have furnished& refurnished my home so hasn't just been one or two items purchased. Other then washing machine issue once as well as drier week after paid off I've had no other issues worth complaints.
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December 2023 by L. C.
Don't rent from Aaron's, their customer service sucks. The manager from there is very unpleasant & don't care about customers. Thank God there's more furniture places. Bye!
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December 2023 by Marissa Zayas
Couch was supposed to be here by 1 pm today, I’ve tried calling I keep getting answered an hung up on! People have JOBS they have to go to, there is a TIME FRAME for a reason! The fact that you cannot answer the damn phone is crazy to me! Will never be going threw this store again.. but if my payment was 30 seconds late, they would be ALL OVER my phone
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September 2023 by Luz Rodriguez
My frist time doing rent to own really bad experience bad communication. Supervisor was not helping neither never again will rent from them..Do not get electronics there; once they broke or not working still under warranty hard time to get it fix. Got a washing machine there got service twice came back they same way ....never again ??? nothing but frustrations calling business bureau for sure .
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September 2023 by Laura Modig
I have had nothing but frustration since I ordered furniture from here. After ordering online and payment was taken out of my account I received an email stating I would get a call to schedule delivery when the furniture came in. After 3 weeks and many phone calls to the store noone working there could answer me or when the furniture would be there and for me to call back when their supervisor was there. After a week of calling to reach the supervisor he finally got on the phone and said my furniture was there for over a week yet noone could tell me that. When the furniture was delivered to my house it was damaged and the delivery driver stated for me to call the store to reorder it. After another few days of unanswered phone calls I finally reached the supervisor who stated it is on backorder and they will notify me when it comes in. That was over a month ago and still haven't heard from them yet I am being charged the full amount for undamaged furniture. The next call I make will be for them to come get this damaged furniture and will go elsewhere to buy furniture from a different company. This has been nothing but a headache dealing with this. I knew from the beginning they charge a ridiculous amount to buy their furniture but I really liked the style of furniture I got and couldn't find it elsewhere but this isn't worth it.
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July 2023 by Shelby DeCarolis
If I could give them a zero I would. I had fallen behind due to being very sick and loss of my job. I started to receive money and started playing catch up with everything (I never have been behind before) I talked to a man believed his name began with a C took my first payment once I started up again waived fees stated he put notes in my account etc…. Set up a payment plan I called the day it was due because I had over 50 withdrawals from my account for Aaron’s at $0.00 and then the harassing phone calls from the GM..Told me there is no such thing as waiving feesTold me I can’t return the merchandise unless I pay for it - which I NEVER even got what I was supposed to be paying for.Just yesterday alone 8 calls, 4 text messages and a handful of emails. Tried calling them today to give them the date they can pick it up and no one answered. I’m absolutely done with this store. Use RAC never had any issues there and now I get my washer and dryer that I was supposed to have no hassle.
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June 2023 by luis Navedo
Bad but very bad
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June 2023 by YUKKON LA MUZIKARIA Yukkon 69
Good furniture
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June 2023 by Angelo Rozo
Did not meet my expectations
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June 2023 by Raul Perez
No good
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March 2023 by Melissa Garboski
The management here is unprofessional, and disrespectful. I had poor customer service from Teresa and another woman in the office on more then one occasion. The disrespect was so bad I told them to come and take their merchandise back only for them to not pick it up multiple times. To avoid a headache and wasting your time try another Aaron’s or another business all together.
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December 2022 by Danielle Prevoir
***WORST CUSTOMER SERVICE EVER!!!***If I could give them no stars I would! ONLY because of their StaffI never had any problems with the store or staff until Gabriel took over as the GM of this location.Opened an account with the Stafford ST Worceter MA location back in 9/20, had a great experience until 4-5 months ago when a Gabriel took over as GM of the store. My account had always been set up as a weekly Ezpay, for some reason (which they still cannot explain) the EZpay was removed from my account and I had the first dealings with Gabriel. He called to demand a payment when I explained on EzPay never had a payment problem with my account before, he basically called me a liar and proceeded to berate and demean me and basically start a fight. And that is just a small outline of the treatment I endured on a number of occasions from Gabriel and his staff specifically Lilly who I had the displeasure of dealing with this morning!**STAY AWAY FROM THE WORCESTER STAFFORD ST LOCATION They took what should have been an easy account and made it stressful and basically a HORRIBLE experience.Because of Gabriel and Lilly's treatment and lack of customer service,not once but every interaction i have had with them. I will never use Aaron's and I will make it a point to share my experience.-A very dissatisfied customer
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August 2022 by Robert Anderson
You need better representatives. And you could have me for life. Still hoping forda doggy.
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July 2022 by Danielle Neli
I keep getting calls from this place andi do not even live in the state they are calling me from but I did 2 years ago. I have never stepped foot in an Ararons. I'm wondering if someone else has opened an account in my name since I have had this number forever. I will be pursuing this matter yeah that's all I need on my credit bc they neglected to do their checks properly
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July 2022 by Matt Vieira
I swear if they don’t come deliver my stuff tonight. they came earlier way earlier than they were supposed to and instead of an hour heads up it was 5 minutes and they couldn’t wait 15 min they never even waited or came for that matter . And they said they were on there way back never showed … we emptied our room today and gave our child our mattress and got rid of there so now our room is empty…jokeP.s. we have cameras they never came at all and now they’re closed
