October 2022 by Costello D.
AT&T is the only carrier with coverage at my new property in Vermont so I am strong-armed into getting service from them. Short Story: I visited the store 3 times and called them once. I still don't have a plan and I'm still forced to go with AT&T. Long Story: On my first visit, I dealt with Verizon to get my account number and some code to switch carriers. But AT&T rejected my old phone. I left and got another phone. On my second visit, our previous transaction wasn't cancelled and he couldn't start a new one so he had to call Customer Service. Oops! They don't open for another 30 minutes at 11am. I leave. I return a half hour later for my third visit. He calls customer service. Oops! They are down for service maintenance. Come back in an hour. He recommends waiting two and returning. I LIVE A HALF HOUR AWAY! I can't drive all over Massachusetts for a stupid cell phone transfer that won't happen. I smarten up and call ahead before my fourth visit, two hours later, and I ask if the transaction has been cancelled. Oops! He hasn't called them yet. He puts me on hold. I hang up. I'm still forced to go with AT&T. Every time I go to a cell phone store I leave feeling used and dirty. *sigh*
