-
March 2025 by Calabar Da silva
Bad Customer service. Employees look mad all the time specially on the weekends. It’s like the doing you a favor.
-
February 2025 by Chasity Coleman
Hilton thank you so much for all your help!!!
-
February 2025 by Jon Smith
The Autozone on Grafton Street was extremely helpful. My battery died in my vehicle and was still under warranty. I had purchased at the Park Ave store. I went there to have it switched out and was told by the first person that they wouldn’t do that because it was too cold. It was over 35 degrees that day so yes it was cold but my battery was also under warranty from them. The next person there said he would do it but they didn’t have any replacement batteries for me in stock and the store on Grafton Street did. I drove to Grafton Street and Lorenzo helped me without any problems at all. He was extremely helpful and knowledgeable. I got the part number and called the Park Ave store to see if they had any in stock because I felt like they were lying to me. Turns out they had 7 in stock but just didn’t want to change my battery. Great experience on Grafton Street. Terrible on Park Ave
-
January 2025 by Tyler Conlin
A few weeks ago I came in with my 1995 Honda Accord that was having an oil leak and was blowing smoke out of the hood when the car was hot and out the tail pipe. Lorenzo came outside during what I would consider a rush hour and diagnosed that my pcv valve was clogged and rather then just telling me to buy a new one like most parts store employees would he was able to suggest some DIY fixes that he learned and even cleaned out the whole PCV valve for me and reinstalled it. On top of this he was able to find that the smoke coming out of my hood also had a blue hint to it indicating oil was burning and due to his expertise in cars diagnosed that a leak in my “cam shaft seal” was causing oil to hit the “headers” and burn on the hot metal. He then told me he would be happy to do the job for me and it was very simple to do but due to company policy he wouldn’t be allowed to. He showed me a couple of his favorite youtube tutorial guys that have done similar jobs and since then I was able to get it done and all of the cars problems are dealt with. I am very impressed with the knowledge of such a young kid and now have a go to spot for when any of my families cars have issues.
-
January 2025 by StickyIckyTRaiiN
The people at this store always seam bothered that you walked in to the store. They had a great group of staff last year and they let them all go. Bad management. Go down the st or even next door if you want good customer service. If only 0 was a option they be well qualified.
-
December 2024 by David Snowdon
Fully shocked store.
-
November 2024 by Battlecat78
Had great service from Brannon S. the store manager. My audio in my Yukon Denali was not working and l thought l needed a new fuse. Brannon was not sure what the issue was because my car was not in their system because it’s a new model but he went above and beyond and did a google search and found a solution to fix the problem and now l have audio. Brannon YOU ARE THE MAN!!
Cheers
Alex
-
November 2024 by Cher by Photography
They had what we needed. Many air filters in stock and lots of car batteries on hand. They even got us the washers and grease in one little pack that we would have forgotten.
-
November 2024 by Identify As Human
Contrary to popular belief in modern day times there exists a rare breed of man known by most as; "The Gear Head" or "Hot Rodder"!
I love high performance and making improvements and modifications to my car using the best parts available on the market! So, I guess that qualifies me as one of the aforementioned men...ha-ha 😅!
I was recently in search of brake rotors that are head and shoulders above the typical off the shelf brands and with a little bit of research I ended up locating some High Carbon rotors - The Gold Series by Duralast 👍! Which are carried by AutoZone, the Grafton Street location in Worcester, Massachusetts!
Because these rotors are made out of a higher grade of steel and infused with a higher carbon content and heat cycled to form stronger molecular bonds far superior than other lesser quality rotors, making them stronger, more resistance to brake fade and can handle repeated highway speed braking without fade or warping - should the rotor suddenly gets immersed in water or snowy conditions after heavy braking applications...!
Because these rotors are not typically carried at the store front, I had to special order them. And fortunately for me, I was lucky enough to work directly with the stores manager Brannon. S and his District Manager Jail, who took the time and effort to order these high carbon rotors and delivered directly to their stores location!
Brannon, was extremely helpful and his District Manager Jalil, who has a ton of confidence in Brannon, worked together and delivered the highest possible customer service I've experienced in a long time!
If all stores are created equal than the difference at the end of the day is in having the best customer service - and in my opinion and experience the team at Autozone at the Grafton Street location delivered 👍!
And although, everyone's experience is different...it is my hope that this genuine, no nonsense review will help someone make the decision to choose AutoZone, before going any place else!
Regards
Icemin
-
November 2024 by Bonnie Kanner
Brannon was incredibly helpful and respectful. I wouldn’t have known what to do without his input. He’s a great employee, I would come back to the store because of him!
-
October 2024 by Jack Dempson
I recently visited AutoZone to replace my rear window wiper and headlight, and I'm beyond pleased with the service I received. Zachary and Brannon made the experience seamless from start to finish.
Zachary was extremely helpful in guiding me to the right parts for my car. He took the time to explain the differences between the various wipers and headlights available, ensuring that I got exactly what I needed without pushing me toward the most expensive options. His knowledge and honesty made me feel confident in my purchase.
Once I had the parts, Brannon stepped in to handle the installation. He was quick, professional, and clearly experienced, making sure everything was done perfectly. Watching him work gave me peace of mind that the job was done right, and I was back on the road in no time. I recommend this place because you can clearly tell they love their job.
-
September 2024 by Arthur Savior
Brandon and Daquan did great to ease my troubles . I really appreciate the response and the respect they have for their company and community. Real team players
-
August 2024 by Jo
The store was clean. The staff was friendly and patient, answered all of my questions. Assisted me with a return after buying an incorrect part through the mobile app. Totally my fault, the app was super convenient. Daquan, helped me out snd gad god suggestions for my project.
-
July 2024 by Keila Bermudez
Friendly .good service..
-
July 2024 by Marek Cwalinski
Couldn't return auto zone part for store credit because they didn't have cards???
