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June 2022 by Stupid I.
STAY FAR AWAY FROM ANY BANK OF AMERICA! And I have my retirement account with Merrill Lynch, I am supposedly a wealth management customer... HA! I'm nothing nobody and BOA does not give a rats behind where my retirement money is! Merrill lynch needs to separate from them or they will soon go down with BOA. When looking to buy my house I was advised by several real estate agents NOT to use BOA as a lender, as they are not a preferred lender and someone with a slightly lower offer would get it based on not having BOA as a lender. I have banked with them over 20 years, and every year I say... I need to get a new bank... now because I was left on hold for 1 hour and 45 minutes, they allowed a zelle transfer of $599 go through, 10 minutes before they picked up. You think the bank could freeze my account before they put me on hold for zelle? I even have messages stating the person would refund my money... of course they are not going to! And BOA nor zelle are doing anything about it! And this is just the latest in the hell I've dealt with while being a loyal customer for over 20 YEARS!!! I beg you, please, there are so many banks out there, even Merrill Lynch is embarrassed to be associated with them. Look around for another bank. THIS TIME I AM!!! Last straw and they do not even care!!! Save yourself the headaches and heartbreaks... go to any other bank!
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May 2022 by Lucinda L.
This is one of the crappiest banks by far. To start there was only one teller while a bunch of other people just walked back-and-forth not doing much of anything. Then they finally had a second teller come up who is so rude and refused to accept my state issued license for ID verification when I have never had issue with my license at any other bank. The lady proceeded to ignore me and not even consult with her manager. Besides all that the bank was filthy and I felt it was extremely disorganized. I will never put any of my money in that sh__ hole.
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August 2021 by J D.
This branch of BOA doesn't have enough tellers. The wait is very long. I don't know if you can make an appointment or not but it would be worth a try. The last thing you want to gear from a teller after standing in line for a half hour is that they can't help you. This is not a bank I would recommend.
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July 2021 by Vuu P.
Only one person working at the deposit window every time I go = others just stand around and talk. Very bad customer service !!!!!!!
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September 2019 by Hannah R.
I have been told multiples times by this bank that when I deposit a check for just a few months it will be held to make sure they are going to get their money. I am almost a year in and they hold every single check I deposit. Good luck paying bills when you can't access your hard earned money. After a less than friendly conversation on the phone I very quickly decided that this bank is not worth it and you should from the start choose a different one. It's not about helping the customer there, it's about saving their butts and making sure they get paid. If I could rate this bank as zero stars I would.
