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December 2023 by ****************
This company has had a complete upper management change. The new senior management does not value its customer or employees.
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December 2023 by Alec Tata
My experience working with with Heather and Baystate to obtain a mortgage was better than I could’ve hoped for. Heather and the rest of the team were extremely responsive and professional from our first correspondence to after we were settled into our new home. As a first time home buyer, I had a lot of questions throughout the process, and Heather was always happy to help. I’ll be sure to recommend this team to any friends and family that are in the process of getting a mortgage.
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September 2023 by chris carlson
Horrible business practices. I had my card stuck in there faulty ATM. Went the next morning to get my card back. Was told by a manager its against bank policy to give non members back thier card. I dont do business with them. But i did do business with them, they got thier out of network fees right? When I asked why he told me it's just policy. When I wouldn't let that fly he told me he doesn't know who I am. I could have hacked somebody's phone for the information. My state provided license and information in my banking app wasn't good enough for him.I state IDis good enough to open an account with them though. When he say another customer getting ready to come in he said he could do it for me this once but don't come back.WHY WOULD I COME BACK?
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July 2022 by Omar Islam
Not so great experience with Zachary Silverman and the team during my mortgage application. Did not respond back to any calls during my application process or give me the chance to make changes/edits regarding my loan. I will gladly take my business elsewhere.
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June 2022 by ckaren f
This place is freaking awesome. The choice of beers was finomal, I tried a flight where you can pick four different types make sure you like. Then I bought many, Blood Orange, Off the rails, Kolsh, and OK Karen. Pizza was great too!
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June 2022 by Mithun Krishna
Bay State Savings Bank Home Mortgage Experience - The best mortgage rates available in the state - Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!
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May 2022 by L C.
This bank is inept. I cannot sign up for internet access to my accounts and I don't get statements from them either so there is no way of knowing exactly how much money I have in my accounts. To withdraw funds from a CD that matures, you must send by regular mail, a notarized letter. Then it takes a long time to get your money and they lie to you telling you it was sent when it wasn't.. Do not give them any business.
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April 2022 by callie bakker
Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal
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January 2022 by Dominique Nicolay
I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as well, who was able to deliver on my request in record time, even during these harsh Covid times. Congrats to all of you.
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December 2021 by Arshad Qasrani
BITCOIN INVESTMENT
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November 2021 by Mark Reyna
This bank is so antiquated. Cannot do anything online including ACH's even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don't walk from here!
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October 2021 by Ellen C
Three of us me at the Bay State Brewery & Taproom, not knowing what to expect. The food was surprisingly good and of course the beers were excellent. We started by sharing a classic poutine while we chatted. It was appropriately gooey and delish. Then we had a selection of Cobb Salad, Greek Salad, and a Schnitzel-wich. The atmosphere suffers a bit being located in the Worcester Ice Center. Kids run around just outside the taproom, and it is very open to the facility, but I'm sure it brings them plenty of business. I'd go back to try some more of the different brews.
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August 2021 by Andrew Syiek
Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home.Given the patient understanding, guidance and thorough communication provided by knowledgeable Bay State professionals, (particularly Marc Sanguinetti, Anna Pestana, Jayme Burdett and Sonya Dagnese) we confidently managed the process and successfully initiated a new mortgage.Thereafter, we are completely satisfied with the locally serviced, Bay State Savings Bank mortgage experience.We are grateful for the thoughtful, considerate proficiency exhibited by the Bay State Savings Bank team and recommend them unconditionally.
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July 2021 by Quilterbee2016
Great beer and seltzers. From out of state and stumbled on this gem. Distinctive & drinkable is how the brews are described and this is so true. Pub fare ample sized and delicious! Schnitzel wich is a must! A great band was playing the night we were. Family and dog friendly. Great servers!
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June 2021 by Eva Kraus
They have my business banking and now my personal banking. I get the highest level of personalized service with them. Support your community bank.
