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June 2022 by Clark Kent
Cait and Kerri were very helpful and kind!
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May 2022 by seth caplan
I had a great experience with the BayState team on Mill Street in Worcester. Michelle and Peter were helpful and made me feel comfortable going through the process getting my line of credit! Great communication and highly recommend supporting local businesses like BayState Savings.
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December 2021 by Arshad Qasrani
BITCOIN INVESTMENT
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June 2021 by Eva Kraus
They have my business banking and now my personal banking. I get the highest level of personalized service with them. Support your community bank.
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March 2021 by Abigail Smith
The branch workers are super nice, but their on-line banking is horrible. And not a single representative on after hours to help if you get locked out of your account. They really need to join the 21st century.
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February 2021 by Ashwin S
I love banking at the Burn coat St. facility and Jayme is a wonderful Manager. He is courteous, polite, responsive and very much a customer friendly individual. I had the pleasure to deal with him and his friendly staff on multiple instances and I have always felt being genuinely taken care off each time.
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February 2021 by Justin Campbell
I can't begin to recommend Bay State Savings Bank enough. They are Awesome in every aspect.
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January 2021 by Trang Le
If you’re looking for a new bank, I would highly suggest BayState Savings bank on Burncoat St. I’ve conducted business at many different branches, with several larger banking institutions and I must say I’m very pleased with the genuine attention and friendliness I’ve received from the entire staff at BayState on Burncoat St.
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October 2020 by Mark Arvanigian
Love Bay State Savings Bank! Burncoat St. branch is amazing. The team there is always helpful, responsive and nice.
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September 2019 by Francis oppong
Very friendly family bank,the manager is the best you will ever meet,.love them ,trust me you will be protected.
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April 2019 by Jean Prizio
They always been there for me. Great people..on Grafton St. Especially Jeff.
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March 2018 by Courtney DesRosiers
People who work here are awesome. Always nice and really helpful. Branch manager great. But, the ATM is hardly ever working.
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January 2018 by Lindsey Flagg
This bank has had there atm down for WEEKS. I never will use there services again because it's a waste of time to drive there and have there atm down everytime.
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November 2014 by Becky B.
Updated: After my complaint this morning about the sale of my mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.
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October 2010 by Matt S.
This has been my bank for over 15 years and I am very impressed with all the staff in there and how professionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...
