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November 2024 by Kyle Josephs Multifamily Real Estate
I stopped by this location to inquire about opening an account and was immediately greeted upon entry and introduced to someone who can help.
I had the pleasure of working with Gabriel C. at this location, who I would highly recommend. They took the time to answer some questions I had about checking and savings accounts and they were very knowledgeable about all the details and were able to give me clear answers to my questions. Although I was not ready to open a new credit card, I had some questions about the process and Gabriel was also knowledgeable on credit card options.
The bank is spacious and clean, but the location off of Gold Star Blvd can be tough to get to, especially at peak traffic times. There is a large parking lot and I have never had trouble finding parking at any time. There is an ATM in the entrance breezeway.
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July 2024 by Bob Campbell
1st time here today an was very pleased from being greeted at door on my needs an then taking care of within minutes. Maggie was very professional an so helpful
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June 2024 by Andrew Wells
At 9:30 on a Thursday, how do you not have a manager or banker on site?
I do not care if the manager is on vacation. This is scheduling.
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April 2024 by Peter Hantzis
Talked to a customer representative on the phone about my mortgage payment made every 2 weeks. This means 2 months of the year that there is an extra payment made. I asked if that payment was made to principal or if included interest, escrow etc.... The representative literally talked in circles for a few minutes, then says "your total payment due monthly is X so X divided by 2 is what?" Why are you asking me to do a math equation on the phone? Ridiculous, I don't need a math lesson, I need you to answer my question.... Then the rep proceeds to talk over me as I try to ask for clarification... At which point I am very irritated and interupt to say, "I am asking you a very simple question, does my 3rd payment go to interest, escrow etc... or is it 100% to principal?" Finally I get the answer, it would go to interest, escrow etc... Which obviously makes no sense for me and only benefits the bank. That said, what a terrible customer service. Consistently talked over me the entire call and was giving poor information that was not relevant to my question. I'm only with them because my mortgage was sold to them by UWM. Doesn't make a difference to me who services my loan. But, seriously improve your customer service - I'm not calling for a math quiz, just answer the question.
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February 2024 by Carol Szabo
Very friendly and efficient staff.
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January 2024 by Priyanka Thandra
I’ve been banking with chase for years through multiple states and I have to say this bank has the worst employees ever. They are the most unhelpful people ever, I had to make 3 trips to the bank to get a transfer done because they didn’t give me all the information that was needed. Each time I went back they told me I needed something different.
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September 2023 by Joseph Vanzan
I have been a client for JP Morgan Chase for many years. I started out as a regular account and then had a private clients account for $4000-$800,000. Most of the time the service was extremely good however at the end, I realize that my stock market account which had approximately $400,000 in stock in it I . was not receiving the voting shares from JP Morgan Chase. I filed a security and exchange commission complaint against J.P. Morgan Chase their services is now unreliable and I believe they are employees are involved in fraud .
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September 2023 by Jason Albrecht
Today I stopped in to get some quarters, and I was met at the door by jay, who greeted me and welcomed me to the bank, helped me right over to an open teller who assisted me right away. The process could not have been easier. The teller (unfortunately I didn’t catch his name) was very professional and helped me very well.
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August 2023 by Nicola Mercer
Best experience at a bank in recent memory. Made an appointment, arrived about 10 minutes early and was immediately seen by Molly. She was so helpful with answering questions about a new business checking account I recently opened & even offered some guidance. Everyone working there was in a good mood & they even had people to greet you! This branch rocks.
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July 2023 by Carolyn Wood
Truly some of the nicest employees I have ever met! Would definitely recommend this Chase branch, I will only be coming here from now on!
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June 2023 by Jada RoseStar
How do you not allow someone to deposit cash but make them go get a money order and then put it on hold??!!!! What kind of a bank does that!?????? Also, what is the point in having a branch that NEVER ANSWERS THE PHONE!!!!!! Your Worcester Massachusetts location needs some serious help on how to run the bank properly! Poor management obviously run this place. I have called well over a dozen times from the time you opened just today (not including the over a dozen times yesterday trying to figure out why I could not get cash deposited into my account) and it keeps telling me I have to call back. Why? You are never busy anytime I go to the location. Most I have ever seen is 5 people in the branch with more workers then customers? Figure out how to answer your phone! You are a poorly run bank and I am happily going to elsewhere after this fiasco! Bad service, bad bank, don’t use them they are useless!!!!! No one in the call center can even answer why you didn’t except the cash for deposit. Get someone in there that can handle working and their job to do it right! You are going to lose a lot of business with practices like these
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May 2023 by Tamer Ibrahim
Worst bank ever....Employees not helpfulNo flexibilityFrustrating..
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February 2023 by Carlos Khorzly
Great customer service.
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January 2023 by Thomas Rokicki
Maggie and DaAsia are incredible; thoughtful, kind, and are the best representation Chase could hire for.Im so glad to have chosen Chase for business banking. All around fantastic staff, greeted at the door, and guided to who I need to talk to.
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January 2023 by Adrian Gomez
Finally the best back on the world came to worcester!!
