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December 2023 by Janelle Wilson
I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.
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May 2023 by Pamela Rising
Very friendly tellers unlike the other Park Ave branch
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May 2023 by Nicki
Very friendly tellers unlike the other Park Ave branch
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March 2023 by Wicked Red
I would just like to share the above and beyond help that Leah of the 560 Park Ave branch showed to me with a problem I encountered with my account.It was MY problem, but Leah helped me rectify the problem with knowledge, and wonderful personality.She helped me in a major way!Thanks, Leah !Fay Kelley
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April 2022 by A F
Very slow customer service & they just keep you waiting without much explanation. I felt unwelcome
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July 2019 by Fernando Cabral
Great bank I don't even have an account but my employer does and they cash my check no charge
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January 2019 by Mike Geo
Good bank open till 7 which is big for people who work 9 to 5 and have to bank
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August 2018 by Barbara S.
I was the ONLY one in line inside the bank with 3 tellers. No one acknowledged me, they just continued doing what they were doing for about 8 minutes. Then I heard someone say, take care of the customer. So I waited another 3 minutes until he responded. I thought the customer comes first. They should drop what they are doing to greet and take care of me.
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June 2018 by Edwardo Jimenez
Great hours friendly staff
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February 2018 by Matthew A.
The worst or the worst community banks out there. They charge more fees than any other bank in central mass! And whats even worse is that a lot of these fees are in such fine print its like they "sneak" them in there! This should be illegal. There are too many good banks in central mass, stay away at all costs. This bank should be closed down, they are a hinderance to our communities.
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August 2016 by say K
The teller gave me gains
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September 2015 by Bob McKeegan
Fast and friendly.
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October 2012 by Dante Ferraro
it was great but they said they wont be here any longer theyre moving to lincoln plaza
