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March 2024 by Ellie McGrath
CVS Pharmacy is the worst. If you need a prescription, you better clear your calendar for the afternoon because you’ll be waiting in line for half the day just to pick up your prescription and odds are, it won’t be ready when you get there or they will charge you the wrong amount with insurance.
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February 2024 by Kaia Erickson
I’m extremely grateful for the kind employee whose name i did not get, but he wrote down the days and what medications im looking for to pick up for my grandfather while my grandfather is unable to pick up himself. Thank you for your kindness and your helpfulness during these hard times in my family!
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February 2024 by Will Chapman
Rude, horrible customer service, and unprofessional. I have even witnessed the pharmacists joking-around and slacking while there is a line waiting to be serviced and the telephone on a constant ring without anyone bothering to answer. My experience at this one CVS has lead me to not trust in the brand anymore. From bad service, too the employees treating the customers as if they were nothing but a bother, I will not continue to give them business.
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February 2024 by buckington
on january 17 i was in cvs and witnessed a worker named “jorydn” harassing and annoying the young lady’s working and making fun of pervious customers.
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February 2024 by Raeanne Pileggi
Pharmacy never answers the phone.
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February 2024 by Melissa
MGR at the pharmacy. Most humiliating encounter I've ever had. I've been a customer at this CVS for over 20+ years with no issues with any employees ever!! The general lack of professionalism alone was embarrassing! She is clearly not ready for such an important roll and key representative for CVS. She is not a person you want on the front line!! If you haven't already it won't be long until you receive more complaints and lose more customers and good employees. That poor staff was mortified. As they should be! Corporate nip this one in the bud fast.
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January 2024 by Gabriella Amoros
Always a pleasant visit. Staff are kond and welcoming. It's organized, clean and I find what I need.
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January 2024 by Andrew Joyce
The pharmacist doesn't pick up the phone under any circumstances.
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January 2024 by Michelle LaBonte (MitchyFitLife)
YOU DON'T ANSWER THE PHONE! 1 hour and 8 minutes on hold and I'm finally giving up... terrible.
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January 2024 by Charlotte Howell
You can never get through to an actual person to ask a question. Put on hold indefinitely.
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January 2024 by Lisa Ciprari-Logan
Extremely patient staff at the CVS pharmacy on Stafford Street. Was helped with kindness by multiple staff with my prescription mix up though my doctors office. Appreciate the staff showing up and doing this job especially on a holiday with a positive attitude so that everyone can have access to their prescriptions. Thank you!!
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January 2024 by Danielle Turner
Since walgreens had closed on Stafford St. CVS has resumed their prescriptions, I sat on hold for 1 hour and 25 minutes before someone answered my call and was told they had no answers to my questions. Why have meds on auto refill if they are going to wait 2 days prior to the meds running out and then expecting a Doctor to reply fast enough before the customer has no meds left. Very disappointing and extremely rude customer service.
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January 2024 by Maude Sung
Horrible service at the pharmacy. Just rude and didn’t want to help.
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December 2023 by Brittany Plante
Every time I try to call the pharmacy, it is at least a 40 minutes wait before I just have to give up and hang up. The wait time is just as bad in person, sometimes worse, regardless of how many employees are currently staffed. It shouldn't be this hard to get a question answered.
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October 2023 by shawn Steve ns (Chesley)
Just when you thought this place could not get any worse. It did. Don’t go here. Go to Auburn pharmacy they pick up the phone when called. They have enough help. Not this place!! Run!