These reviews highlight a generally positive experience with the CVS pharmacy, emphasizing the helpfulness and dedication of its staff. Many customers appreciate the proactive and responsive service provided by the pharmacy team, especially during challenging times such as the COVID pandemic. They commend the staff for managing prescriptions efficiently, expediting medications when needed, and helping to coordinate refills and renewals, which greatly eases the process for elderly customers and caregivers managing medications for loved ones. The team’s use of automated tools and their willingness to clarify how scripts work are also valued, making each visit productive and less stressful. A standout employee named Lucas receives special praise for going above and beyond, especially in a difficult search for infant formula, demonstrating genuine care and effort that made a significant difference for a worried parent. Customers express gratitude for staff members who are kind, helpful, and cheerful, contributing to a pleasant pharmacy experience. However, there are some complaints about a few staff members, with one reviewer describing the head pharmacist as unkind and dismissive. Despite this, the overall sentiment remains positive, with many customers feeling satisfied and appreciated for the personalized service they receive at this CVS.
