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July 2023 by Anna R
It appears that this location is really behind on ordering medications. Anything more than antibiotics is on backorder. And other cvs locations have everything
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May 2023 by Dawn Murphy
I am so grateful for the Pharmacy manager and her team at this CVS. Since COVID I have been managing scripts for my elderly mother. They have been wonderful.Recently I panicked because I was going out of town and realized at the eleventh hour my mother would be out of one of her meds while I was away. Thankfully the Pharamicst expedited it for me so I was about to pickup all her meds on time and could leave with peace of mind.This team continues to be very proactive, responsive and helpful which really makes the task easier for me.
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April 2023 by D M
I really like this cvs they give me the longest coupons and great service
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January 2023 by D Diaz
Going back and forth with trying to get my son's prescription for over a week. Tech said everything was all set and it would be in on Wednesday and now that has come and gone. Called to get it and a tech now saying we sent something to the doctor last week the same day the other tech told both the doctor's office and myself it was all set and nothing else was need but the PA that was handled and verified everything went through.. The doctor's office never received anything from CVS and now the doctor's office and I are trying to get though and the phones are down and no way to get through. This is a medication that is very much needed and he doesn't have it and who knows when he will get it.
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January 2023 by Kimberly Orsi
This isn’t a review about the store, it’s more about the help desk. I made a photo order through the app. My order was completely lost, I never received a confirmation email or order number or anything, but I was charged $70.11 I called 1-800-shop cvs and 1 person claimed they reversed it and I would be refunded. After over a week I called back because I did not receive a refund. I had to call back 4 times because every person I talked to “couldn’t find it” because I didn’t have the order number which I never received in the first place and refused to look it up by my credit card number and amount and date like the first person I originally spoke to did. I was told I had to dispute it with my bank. Moral of the story is my bank will not refund me for 10-45 days if it even gets approved. This was literally the worst customer service and experience I have ever had and will no longer use CVS for ANYTHING
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December 2022 by Kimberly B.
I went to CVS on 638 Chandler Street to purchase some hair products was continuously followed by an employee, the worker asked if I needed assistance and I replied no. She continuously followed me from aisle to aisle, very obvious that I was being watched as a hawk as if I was intending to steal, so I then extracted cash to make it seen that I was purchasing the products and no intention on stealing it. I completely felt inverbally interagated, judged for as a lower individual, intimidated and very uncomfortable so much I started having anxiety as if I was doing wrong. I asked if she would feel better to walk with me or possibly hold hands to try to loosen the tension but got evil looks so I then put my products back and left the store.
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December 2022 by timothy hainsworth
Best cvs ever all other cvs are inferior the staff is amazing especially that tim guy
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December 2022 by Mariah Fleming
As a woman living with a chronic disease my entire life, coming to this CVS for help was one of the worst experiences l've ever encountered. A male pharmacist whom I do not know the name of, was extremely disrespectful and rude. It was insinuated that I abuse my pain medication and that I was a drug seeker. I use strong pain medication to manage my daily chronic pain and to be able to live a somewhat normal existence. He was not consistent with the criteria needed in order to obtain my medication. Never had I had to call my doctor and have him write a letter of approval. I was never told that under the law he could deny me medication. It was obvious that this man was clearly giving me attitude and treating me with racial discrimination. You could hear the condescending tone in his voice and body language. There is no doubt in my mind that he was making it difficult for me to obtain my pain medication. I was in the hospital not too long ago with pulmonary embolisms, where 10-30% of usually end up dying. I could have been gone from this world but thanks for excellent healthcare professionals I was able to survive. The way this man made me feel was absolutely humiliating, forcing me to share personal health information in front of other customers with no care to discretion or my privacy. He questioned as to why I needed pain medication for my Sickle Cell Disease - one of the most painful diseases known to man. I work hard everyday and refuse to be viewed as an opioid abuser. The prejudice and discrimination people of color receive is truly disgraceful. This man needs to have his license revoked and hopefully the community of Worcester would be better off for it.
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October 2022 by Jamie B
Came in to get my flu shot and watched the PHARMACIST administer several vaccines in a row without changing her gloves or washing her hands. My boyfriend confronted her about it and she even admitted to using the same gloves to give multiple vaccines. DO NOT come here for a vaccine. I wouldn’t get prescriptions filled here either, this girl did a lot of nasty stuff with the same pair gloves, and we sat there waiting and watching her for over an hour.
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September 2022 by Kimberly Butrym
I went to CVS on 638 Chandler Street to purchase some hair products was continuously followed by an employee, the worker asked if I needed assistance and I replied no. She continuously followed me from aisle to aisle, very obvious that I was being watched as a hawk as if I was intending to steal, so I then extracted cash to make it seen that I was purchasing the products and no intention on stealing it. I completely felt inverbally interagated, judged for as a lower individual, intimidated and very uncomfortable so much I started having anxiety as if I was doing wrong. I asked if she would feel better to walk with me or possibly hold hands to try to loosen the tension but got evil looks so I then put my products back and left the store.
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May 2022 by Juan Ortega
Some employees needs to learn about customer service and courtesy. You talk to them and ask questions and they don’t even look at you or do your best to avoid you.
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May 2022 by Dawn M.
I want to give a shout out to the healthcare team at this pharmacy. When the pandemic hit I took over prescriptions for my elderly mother. The folks here were wonderful. They helped me keep current with all of her new scripts, refills and renewals. Working with my mothers health insurance we got all her major scripts on 90 day supply. Since my mom refuses to go on mail service this helped minimize the trips I need to make to do pickups. As a senior myself, who lives two towns over, that was appreciated Scripts are always ready when they say and everyone is very pleasant when I pickup her scripts. Between the early days of Covid , working as a community provider of vaccines and sheer volume I can't speak more highly of this team. I should note it is helpful to also make use of the automated tools in conjunction with the team here to make every trip to the pharmacy productive. it is also helpful to ask how each script works. Some can't be filled again until only a day or two ahead by Massachusetts law.
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April 2022 by Brittany Jane
This is my first review i have made an I'm only writing it because i think the manager, an owner should know that the young man named lucas is a wonderful amazing guy!!!!I have called 47 stores and pharmacy's12 different towns, and the whole city of Worcester to find enfamil neuro pro sensitive baby formula for my 3 month old son, and lucas was the only person to actually care and look for me instead of just telling me no and not even bothering to look!Anyone that has an infant will agree that when there is no formula available anywhere that your baby drinks it is very stressful, an giving your baby a different formula hurts the belly for a baby. This guy genuinely is a caring person that is very hard to find these days, an i would love to thank him so so much an for his bosses to know what a great guy he is an how lucky you are to have him as an employee!!!!Thank you i hope the very best for you!!!
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April 2022 by Steven Bartlett
Some of the staff are kind and helpful. The rest of them are snide liars. The pharmacy, especially the "head pharmacist" is a cruel, undignified, rubbish speaking person.
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January 2022 by Lydra Glozheni
Everyone at the pharmacy is very very nice and very helpful. I am costumer for so many years and I love all of them. Amazing service. You ask for refills on the prescription and their help is right away. Always happy and waiting on you with the smile on their face. Thank you ?
