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March 2024 by Paul
DQ needs to hire better workers or pay them enough to care.Pulled up to the drive-thru at 9:30pm for ice cream. Before I said a word, the operator answered “sorry we are only serving food for the rest of the night.”They offered no explanation to indicate “broken” machines, “out-of-stock” product, or any reasonable cause. They were simply choosing not to serve it past a certain time. This is most likely because they had already cleaned the machines early, and just didn’t want to deal with a late-night rush before clocking out at 10pm sharp. (I know, I used to work somewhere with lazy people like that, and it’s a common practice in the industry).Okay so that explains the long line of cars circling past the building and out the exit. I had to leave empty-handed too, and won’t ever go back. I’ve only been to a DQ a couple times, and yet this location turned me off against DQ altogether.For late-night cravings, better try Insomnia Cookies instead.
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March 2024 by Tomcat TomMA
Prices are high and menu is limited at this outlet. Food was ok but only went once and decided not to go back. Wish I could say more but it was a rather forgettable place.
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February 2024 by Jaquelyn Morales
I ordered a peanut buster parfait and it was delicious. Whoever made it made sure that the ice cream had consistent layers of fudge and peanuts, not just on top. Lovely treat.
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January 2024 by Frankie Vazquez
Food is good but the attitude is horrible , especially young black kid ringing you up , needs to learn how deal with customers instead trying act hard and acts like it's so hard to press buttons on machine and correct their mistake..
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January 2024 by Unsan Cuộc Sống Hàn Quốc
Nhân viên ở đây rất nhanh nhẹn, đồ ăn được chuẩn bị nhanh chóng. Đặc biệt đồ ăn và kem ở đây rất ngon, ngoài ra ở đây còn có bánh sinh nhật, khi nào sinh nhật các bé nhà tôi sẽ đến đây mua.Parking: Good
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January 2024 by Jocelyn Blessing
Received a blizzard with a shard of glass. Called and spoke with management whose response was seemingly unphased and stated “ we don’t have anything glass in the store but we can offer a credit or we can remake it for you”. While not only could the outcome been much worse but one would think it would have been taken more seriously.
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December 2023 by Jay J
Door dash/uber are only here for the customer... what u mean we aren't customers... u think we wanna be
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December 2023 by Someone Somewhere
Don't do door dash or Uber eats if u can't prioritize the customer who order delivery before the customers waiting in line. Plain n simple. Disgrace and the foods trash anyways. Your orders for delivery should already be prepped and ready to be handed out when the driver
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December 2023 by George H.
if i could leave 0 stars i would. These people get absolutely nothing right when you order, not to mention the food being awful compared to other dairy queens in the area. The one in spencer and west boylston are better...i really hope this one closes down soon
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November 2023 by Carol Livant
They gave me the wrong order after correcting them three times! They insisted it was the same thing! I ordered the 3 piece tenders which comes with fries and a sundae. I got random bread and no sundae. I think this was the basket which comes with bread and two sides and I only got one.
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October 2023 by Jay Sidney
I use to work there till a racial matter n I got fired calling me the n word.. n the other guy is a maintenance still have a job...
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October 2023 by Robert Kellie forever
Best cheese burger ever hands down ?Parking: Parking lot is right outside of establishment very easyKid-friendliness: Plenty of high chairs and kids menu was awesomeWheelchair accessibility: Very wheelchair accessible and easy access as my mother was in a wheelchair and we had no problem at all
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October 2023 by SingleForlife Devious
The Dairy Queen in Worcester MA has absolutely terrible customer service. The worker for one was a rude and uncaring teenager girl, who I had to ask four times that I needed a medium sized, chocolate ice cream in a cone, with a cup and spoon on the side. My youngest daughter, who the order was for, has autism and will only eat it in that specific way. The teenage worker had instead given me the ice cream in the cup instead of separately like I had asked. When I asked for the manager, she had asked me how I wanted my order, and I told her exactly how I wanted it and she still messed it up. On top of all that, they were giving me, my two daughters, and my niece and nephew a nasty look, like we were crazy. It’s absolutely disgusting how they treated us.
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October 2023 by michelle masciocchi
They made a mistake on my order, and whoever the manager is Friday nights absolutely made it right. It was just that they forgot to toss the chicken in Honey bbq and a couple of items. She was so professional and so respectful get more of her.
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September 2023 by Wendy Marie
Place was very clean. The bathroom was immaculate. Staff was wonderful. Food arrived quickly, and was hot! Will definitely go back to this DQ when I'm in the area.Wheelchair accessibility: It's great they have wheelchair access to the tables.
