Enchanted Fireside, a family-owned small business in Worcester since 1995, has earned a stellar reputation for providing quality fireplaces and related products, including gas, wood, pellet, and electric fireplaces, as well as inserts, stoves, and accessories. Voted Best of Central Mass in 2017, 2018, and 2019, the company is well-regarded for its exceptional customer service and design consultation. Customers appreciate the knowledgeable and friendly team, who are dedicated to ensuring a positive experience from start to finish. Many reviews highlight the ease of purchasing and installing products, with customers noting the professionalism and expertise of the staff. Whether converting a traditional fireplace to a gas insert or buying a pellet stove, clients feel supported throughout the process. The technicians are praised for their thoroughness and kindness, making the installation process comfortable and efficient. Enchanted Fireside also offers maintenance services to keep fire products running safely and efficiently. In addition to fireplace solutions, the company provides outdoor living products like the Big Green EGG kamado grill and awnings from Eclipse Shading System. Overall, Enchanted Fireside is highly recommended by customers for its commitment to quality, service, and community involvement. Visitors can explore the showroom at 728 W Boylston St.
Mike visited to do an annual cleaning and was super helpful and knowledgeable!
September 2025
They did a fantastic job working with us to get our pellet stove installed. It was a complex install because of how small our house is, but they worked around it and we are thrilled with it!
June 2025
Highly recommend Enchanted Fireside! Everyone was so easy to deal with, from sales, scheduling, and install. Communication was excellent!
