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October 2025 by J Grave
Horrible wash and even worse company. Ernie’s got bought out by Prestige Car Wash and its customer service is nonexistent. I had my car washed at the West Boylston and the employee working scratched several panels on my car with the handheld brush before the wash started. It sounded dry and you could hear it on the paint. Once the car dried you could see the damage. The car wasn’t clean at all from the wash and you can see the scratches following the brush marks left by the employee. I called the location and after 4 separate trips back to the location so they could take more pictures. It was always a runaround answer to waste my time driving back to the location. They finally sent me to the Grove St location where they were going to have the manager of that location polish out the scratches. We set a date to drop the car off only to have him text me a few days later saying the general manager is not longer taking care of the issue. So much time and gas wasted with them having me drive all around only to have them go back on their agreement to fix the damage they caused.
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October 2025 by DR B
Great place for quick carwash or hands free drive through car wash !
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September 2025 by Evan Lalos
Went there today with my last free car wash voucher from Xmas. Was told it was no longer valid because they are new owners. I said you bought the place you bought their vouchers. The guy said his boss won't let him take it. MIND YOU they still have the Ernies sign. The company is Prestige. Prestige? I think not. Lost my business today
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September 2025 by Linda Mcclaire
The only wash I will go to!
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September 2025 by Darlene Golightly
Where’d you go? When are you coming back?
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July 2025 by Chrislor Revalcy
Bad customer service
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August 2024 by Sarah Barry
Came in today at 4:30 complaining to Jose about how upset I was that I just scratched my brand new car! He was so kind, took extra time to try and buff out the scratch a little, and even popped the bumper back in place so I didn’t run into further issues. I really appreciated the extra detail and care! Thank you again Jose!
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August 2024 by Pamela Chaves
Good place to clean your vehicle, inside and out!
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August 2024 by Paula Ellis
Love this place. Car came out great!
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June 2024 by Tony D'Elia
Great spot plenty of wash bays and vacuums or u can drive thru ..really like the fact machines are ran buy quarters so the loose change in the car gets put to good use ?
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June 2024 by Mia Crabbe
This place is convenient however, they are a rip-off for charging you 1.50 for 2.42 minutes to vacuum your car. Why not 5 minutes? It takes you at least 5 minutes to vacuum a moderately dirty floor mat for the driver and passenger sides. It will run you about 6.00 to 7.50 to clean the entire car if you're trying to be thorough.
I recommend people locate the free vacuum places around the area to save money.
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May 2024 by Katya Maiser
I love Ernie's carwash. Great wash, good employees, fair price. I take advantage of their car wash specials for better pricing.
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April 2024 by Aaron Richman
Got a new car that I want to keep clean, but I don't want brushes cleaning it. Ernie's has been great! Check them out. Thank me later. Peace ✌?
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March 2024 by Stephanie Williams
Alright, I'll admit it: I'm originally from Worcester, having left almost 16 years ago—heading down south where a gleaming car is practically a requirement, a bit of a status symbol, LOL... LOL... Since my return, I've noticed the need to wash my car every weekend has faded away. Despite my love and pride for my vehicle, I've slacked a bit in keeping it clean, especially with the salt-laden roads around here. Normally, I'd use scrub-a-dub coupons for my yearly cleaning, but with their recent renovations, they've been swamped. So, I decided to give Ernie's a shot instead. I've visited a few times in the past couple of months (January-February), and every time, I've been helped by Arnaldo (at least, that's the name on my receipt), and he's been fantastic! I stopped going to Ernie's years ago because I didn't feel like I was getting my money's worth ($18 for a car wash... yikes), but Arnaldo has truly impressed me by ensuring my car is genuinely clean. He goes the extra mile, even scrubbing my tires, and when I drive away from the car wash, my car looks like it just rolled off the lot! If it weren't for him, I wouldn't return because I hadn't previously received such top-notch service for the price. He deserves a raise or at least recognition because without him, I wouldn't choose Ernie's. He provides exceptional service, and I'm absolutely delighted (when he's there) when I leave the establishment.
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February 2024 by Ramakrishnan Natesan
Total waste of money. They pour a lot of liquids and expect the car to clean itself. No brushes or pat dry. I paid for their best offering and after passing through the wash it did not remove the snow in most places. When I pointed to the person that the car is not clean and layers of ice are still there he arrogantly said "we are a car wash and not a ice removal service" and did not even make a small attempt at rectifying the issue. Never going there again.
