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December 2025 by P L
I have a new driver in the family, several people had told them that it sounded like they needed new brakes. I made the appointment without checking myself. Dropped the car off, received a call from them that the brakes were fine, they could do something to try to smoothe them out for $90 which might stop the noise (or not), but functionally the brakes were fine. Very honest people there, no charge, didn't try to talk me into something unnecessary or take advantage of the situation. I've only gone there for inspections prior to this. The last time with the same vehicle, there was a tail light out, $17 to replace immediately so it could pass inspection. Perfect!
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November 2025 by Alan Cheng
I've brought multiple vehicles here for service and have been treated kindly, with respect, and promptly ever single time. The staff is easy to communicate with, and always make the effort to update you so that you can make an informed decision. I won't go anywhere else.
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November 2025 by Dan Lacroix Safety
My son damaged 2 rims and tires on his car and had it towed to a random garage. I figured I would get an outrageous bill but I was pleasantly surprised at how reasonable it was. 2 used rims (which they had to order to match) 4 tires and an alignment was only $1100. Everyone was polite and friendly on the phone. It's nice that there are still honest mechanics out there.
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July 2025 by Elaine Hernandez
I took my car to them to look at my radio and replace the plastic covers underneath my car. They did an awesome job with everything. My boyfriend recommended them after a job they did with his car. I definitely recommend them to everyone. I got my car back in perfect condition. I appreciate all the work they did.
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May 2025 by Tyler Daigneault
I recently brought my 2019 GMC in for leaking engine oil coolant lines. The ladies at the front desk were super nice and helpful. I was able to grab a quick appointment and left my truck. Within 48 hours it was fixed and running like new. They were even nice enough to help me out with a stuck, sheered bolt I couldn’t remove.
I highly recommend these guys. This is definitely my go to shop whenever I can’t fix something myself. Pricing is fair and everyone is honest with you. Highly recommend them if you’re looking for great service.
Thank you Gardner Auto!
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August 2024 by John Latino
Never ever again.
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July 2024 by Pramod
Took great care of my Subaru BRZ when I was late on changing the oil and getting regular maintenance done. Would definitely come here again and more often!
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June 2024 by Edward Mott
Do not recommend having your car serviced here although they were friendly. It won’t excuse what they did to me. I brought my car in for a four wheel alignment. They told me they couldn’t adjust the rear because they couldn’t loosen the necessary hardware I spent additional money with my own mechanic to have the hardware loosened, although it was sometime in between Because they were telling me I had to replace my control arms which would cost me $800 so I had to find a different way to resolve my problem. I had my mechanic loosen the hardware necessary so they could finish the alignment when I called to make an appointment to have the rear adjusted, they told me I would have to pay for another four wheel alignment in full.so now I’m up to $200 between paying for the alignment and paying my machanic for this four wheel alignment.now they want me to pay another hundred dollars for a 4wheel alignment because they have to hook my car back up to the machine . This is totally bogus. I used to be mechanic in the early 70s if I couldn’t finish a job I did not charge the person for something I couldn’t do.i paid For a four wheel alignment and only got half the alignment. This is unexc usable. I would not recommend these people to anybody, to be honest. I don’t even know how they’re still in business. If this is how they conduct it. ??? just to be clear, I will let everyone I know about my experience here. I’ve even left a review with the Better Business Bureau. I hope my efforts are worth it.
In response to your comeback, the bottom line is I went in for a particular service. I got half the job and paid full price. I understand there can be unforeseen circumstances that may prevent you from doing what you had to do, but if you only do half the job I should’ve paid for half the job I don’t question your loyalty or workmanship to your customers, I only question why I was charged full price for something you couldn’t complete!
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May 2024 by Johnny B
We are lucky to have this garage nearby. Great work and great people. Very helpful and always give you real advice. They even call you and give you updates and tell you how the work is going and if there are any problems before they complete the work.
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March 2024 by Mary Brosnan
Gardner automotive is my place to go for my car. They are always helpful and efficient. I trust them emphatically with anything I need.
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February 2024 by S
State inspection done easily and they were able to squeeze in time for fixing my tire. Very kind and professional!
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January 2024 by Aashish Aryal
This has been my go to mechanic now and last week I took my wife's car for an oil change, I hadn't got a chance to clean the floor mat of her car, and guess what they cleaned that too.
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November 2023 by Ryan Frerichs
Awful experience. Had them replace the brake and rotors. After, when we used the e-brake, it locked up on one tire so we brought it in. They tell us it needs calipers replaced for ~$400. They replace them and next time the e-brake is used it gets locked up again. They say it needs a cable replaced for $200. After noting that the calipers likely never needed replacing as it did not fix the issue, the employee refused to repair the cable because I "had a problem with their diagnosing ability". Absolutely ridiculous.Service: Brakes
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October 2023 by David Fisher
Gardner Automotive is one of the most honest mechanics around. They always do a great job and are super friendly.
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October 2023 by Louis Garcia
The best service in Worcester...friendly, fair pricing, and well done work. They are our go-to mechanics for all of our needs.
