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August 2023 by Irina Kurd
Be careful! They sign you up for membership without your permission!! I am in the process of getting my money back for 3 months that they have billing me for membership that I have never given my permission to. All I did, washed my car once at this scam place! Paid with my credit card and they signed me up for a membership using my credit card. Stay away from this place.
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August 2023 by Shaunice
DO NOT SPEND YOUR MONEY HERE!By far the worst customer service ever. Assistant manager rudely called my mother who was a loyal member a scammer for asking about a promotion. This whole company is unorganized and potentially a scam as they charged us double for each service and told us that they “don’t do refunds”. I do not care if this is a convenient stop for your regular wash, literally go anywhere else but these people.
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May 2023 by M Walsh
I have monthly unlimited pass. I set the timer everytime after my car is on track and start rolling. Everytime it take different amount of time,difference in 4 to 15 seconds. I guess they change velt setting based on how busy they are. Quality of wash is okay. But I'd not buy highest package as no guarantee car will be washed per what you pay. rather chose lowest package. End of the day, monthly pass is win-win deal.
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April 2023 by Andrew Kimball
Always a good wash here! Staff does a pretty good pre rinse (which is key) and the wash itself does a pretty solid job as well! ??
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February 2023 by Kristen Dubois
Leaves soap on car every single time at every single place I've tried. Does not rinse clean and does not dry your car properly. Over priced.
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February 2023 by Kris D
Leaves soap on car every single time at every single place I've tried. Does not rinse clean and does not dry your car properly. Over priced.
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February 2023 by Melih A.
I had bad experience in this place it doesn't wash my car completely they just spray a little water and left soap stains on the surface of the car!
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January 2023 by Keith Leclair
Just had a great experience with their customer service department. Left a message about being charged for 2 months I didn't use service and a nice and helpful lady named Lisa called back and refunded me in less then 1 min with zero stress or hassle. I will definitely use their service again, only reason I canceled, is I am in between cars. 5 star customer service and refreshing to actually get a call back when they knew i was looking for refund. Very impressed!
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August 2022 by Sean Carnes
Squeaky clean car and great service!
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April 2022 by Yvonne Melendez
I’ve had my 2021 Nissan since November last year brand-new car. I’ve been going to this car wash almost every single day to wash my car and as the weather is getting warmer, I decided I’m gonna dry my car and I noticed there’s a bunch of scratches all over my car on both sides going from the front to the back. I’ve called corporate office and I was given one option to bring my car from Worcester to Springfield so they can buff and wax it but according to other places I was told that you cannot buff and wax the rubber. I’ve been calling them back and no one‘s calling me back. I need everybody to be aware of this and look at their cars. I have stopped a few cars that come out of the car wash and they weren’t even aware that they had the scratches either
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March 2022 by Luis delko Ortiz
I have been using your car wash unlimited for 5+ or more years 2 cars .As you finish and Almost coming out to the street, there's two major POT HOLES and as a customer my car " or Anybody else's" can't get Around them, so The chance is go over the Big Holes or go around and chance an Accident. I took a picture but can't post . You Business and maybe property owner's you pay taxes, this must be fix as an attorney I will climb the latter
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January 2022 by Ed K.
If you are particular about your car being clean, a car wash at Golden Nozzle is NOT going to satisfy you. It costs $12 -$14 each wash, or $240 per year plan. During the winter and salt seasons I want my car especially cleaner than the spring and summer seasons. The damage ALL YEAR is that the scrub brushes are so close to your car they will flip your mirrors, engrave brush marks, and dismantle antennas, moldings, etc. The attendant pre sprays your paint with a distillate bug and tar remover. This will strip your car wax. And etch your windows and hubcaps. (see pic) The most annoying consequence is the water spots! The blowers are useless. I go through the wash and only drive 1/2 mile to my home. The residual water must have an additive and the spots are already dry!! The spots are horrendous! And my car is WORSE than before I went through.(see pic) What did they apply to my paint this time? I HAVE to bring a chamois dry cloth and wipe my car off myself! In a nearby parking lot. With other dissatisfied customers doing the same thing!! ALL YEAR LONG. Even in the spring and summer. I hate paying for something I do not receive. I expect ONE and DONE!
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December 2021 by Sonia Scanlon
Depending on the worker....for example, there is a guy on Grove st that is amazing and than there is also a guy that is SO slow and does NOT do his job, at all, he is way too busy on his phone and clearly does not want to be bothered to do his job properly. If I showed the video (of him) I do believe he would be released of his duties immediately!
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December 2021 by DAVID SMART
Car wash. 20.00 a mth.
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June 2021 by Rich
Monthly pass is inexpensive and it cleans my car well
