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December 2025 by Wesley Posey
Had my Tesla Model S windshield replaced. Wayne did a great job and was willing to work with me on my needs.
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November 2025 by William Sulllivan
Dam any humans to pick up the phone
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November 2025 by Catie Abu
Wayne did a great job with my windshield replacement. When I arrived I was given a warm greeting and told about the process. It took about an hour and a half and I was in and out. Wayne answered all my questions as well.
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November 2025 by Mike Kean
Great shop and people
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October 2025 by Sandra Hernández
Second time I ask for their service, and every experience has been excellent.
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October 2025 by Paul Benoit
Prompt and courteous professional service from start to finish. Very pleased, all around.
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October 2025 by Kaley
Experience was wonderful. Booked a last minute appointment and had no troubles at all. Service was quick and price was decent for how fast I was able to get the windshield replaced.
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October 2025 by Luis Busanet
Quick drop off and pick up. The tech was awesome.
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September 2025 by Joseph Lechert
I had them replace a windshield on a car I just bought. They broke the side molding on my car right in half. They said they would fix it but have ghosted me ever since then. They no call no showed me on an appointment and caused more damage than the windshield is worth, not they’re admitting fault but are refusing to take responsibility. These guys are scam artists.
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September 2025 by Georgia Johnson
These guys were great! Sevice was on time, fast and efficient, and my replacement windshield and calibration are great quality. They also worked seamlessly with my insurance to get me the best price. Friendly service and I am very happy! Thank you, Wayne and Safelite!
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September 2025 by sharon carroll
Safelite does a great job, Wayne did my windshield, quick and efficient!!
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September 2025 by Daniel Gattoni
Great place and great customer service.
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September 2025 by Ferris Bromley
Very Professional Service
Unfortunately
Unable to fix
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August 2025 by Jane Desarro
Fast and efficient service. Part was not available that day but came in next day and appt made for my convenience. Great job by all
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August 2025 by Karen Holton
I received an email from Safelite with a link to leave a review for the Park Ave, Worcester location after my service was completed. I did so and submitted my review to Safelite, who simply responded by saying they were sorry but glad I got a new windshield and was able to get back home. BUT THEY DID NOT POST MY REVIEW!!! And why would they?... Here is my experience:
I am originally from MA and still have family there, and I drove back from TN for a visit in July. During my road trip, a truck kicked up a rock that hit the driver's side of my windshield and started cracking immediately. I needed the windshield replaced before driving back to TN, so I decided to bring it to the Park Ave, Worcester location, where they replaced my windshield. When I picked up my car, David, the technician, told me they get paid for reviews and asked me to please provide one, mentioning that a link would be sent to me. Everything seemed fine until I was home a day or two later and drove in a rainstorm, noticing water streaming down the inside of my newly replaced windshield. I also noticed that the buttons on the steering wheel suddenly only worked intermittently. For instance, my phone, volume, and voice command buttons often didn't work, and we didn't have these issues before the windshield was replaced. We contacted our insurance company for guidance, and they told us to reach back out to Safelite, which they did, and a technician came out to take pictures and inspect the situation. He then told us that Safelite installed the wrong windshield. We have a brand new 2025 Kia, and an OEM windshield should have been installed. Not only was it not OEM, but it also wasn't even the correct windshield for our vehicle! We were then told that Safelite would contact us to schedule an appointment to replace the windshield and check why the steering wheel controls weren't working properly. It has been a nightmare since then. The technician who came to our house told us our appointment would be in Knoxville, which is almost two hours away. When we tried to reschedule to the Nashville shop—closer and with much better reviews—we struggled to reach anyone at the shop and were routed to a call center. Let me just say... NIGHTMARE. The call center was unhelpful, clearly unaware of what's going on!!! There’s much more to this story, but I won't go into all of it. We didn’t attend our scheduled appointment, which was in Nashville—not Knoxville as originally told—and we repeatedly tried to call the shop to cancel. When we didn't show up, someone from Nashville called us, and he was excellent! We felt so much better after speaking with him and receiving the customer service we deserve. Not only did Safelite provide terrible service in Worcester, but now we have to drive an hour and 40 minutes to have the correct windshield installed, wait about three hours, and then drive back another hour and 40 minutes. Safelite, you need to do better to provide the customer service we all deserve. Your call centers are useless, and you need to listen to the countless poor reviews and hear what your customers are saying. You will lose more business because people don't want to deal with your lack of care and service. Train your technicians better and give them the tools they need to do a good job. For example, add a customer-facing representative at your shops to handle issues and deliver quality service. I will never recommend Safelite to anyone and will share our story whenever asked. According to hundreds of other reviews at different locations, the common themes are poor service, lack of proper customer support, and difficulty reaching someone on the phone. DO BETTER!
