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August 2023 by Mary Kota
Awful experience. Laura Campos needs to go on customer service training again. She is completely clueless and gives wrong advise to customers. Please do not trust her when it comes to banking. Do not send your vulnerable kids to her as she will not help them but will take advantage of them financially.
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July 2023 by Isaac Fleming
Don’t offer me a credit builder program immediately after denying my loan, disrespectful as hell.
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June 2023 by A K
So many fees, take your money somewhere else. It also took 5 days for money to be transferred from my savings to checking account...but when I overdraft the $30.00 fee comes out in .012 seconds. Bunch of thieves.
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June 2023 by Adam Kareem
So many fees, take your money somewhere else. It also took 5 days for money to be transferred from my savings to checking account...but when I overdraft the $30.00 fee comes out in .012 seconds. Bunch of thieves.
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May 2023 by Connor Buzak
Had to get a new debit card and they still managed to do it with their computer systems down! It took a little longer to activate it but my account was fixed asap. Always nice and friendly staff at this branch!Thank you!
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April 2023 by Emily Perry
Crystal and Kathy (or Cathy) have been GREAT help in helping me with my fraud case. I had my purse stolen out of my car a couple months ago and not only were they wicked helpful in setting up a new account for me, but they were able to catch my imposter. Crystal was able to identify that person with my ID was indeed not me. She called and asked if I was there that day and I confirmed I was not. Crystal works in the Leominster location and Kathy works in Worcester. They couldn't have been more kind and accommodating with me. Not to mention, I was a basket case during the entire situation (as one would be getting their identity stolen). I work at a bank myself and to see other banks properly identifying people gives me great reassurance. Highly recommend from a fellow banker. Thank you LCU for all you've done to help myself! :)
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December 2022 by David Green
Try calling - You cant get anyone on the phone - Awful
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July 2022 by elizabeth oldakowski
All I want to do is pay my car loan none of websites works problems every month when I call I'm on hold FOREVER!! THINKING OF USING ANOTHER BANK!!
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April 2022 by Colleen R
We have all our accounts here. Great people to deal with.
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November 2020 by Christine Pearson
I agree with others regarding the branch manager at the West Boylston location. She is not customer focused, has pre-conceived opinions of clientele and therefore is very unaccommodating. Wow! That's putting it out there! But it's difficult to do business with her. I avoid the branch although the rest of the staff are pleasant and very professional.The Collections Department - specifically Angel Morales - should be commended for his talent, empathy and effective solutions in what is often a difficult and usually personally awkward situation we sometimes find ourselves in after injury, loss of employment, a death, etc. His professionalism and accommodating manor make doing business a pleasurable experience.
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April 2020 by M C.
I got an auto loan from them it is the last time I will bank with them I much prefer DCU plus I made a 5000 payment and they reported a late payment because they did not break up the payments like I asked
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February 2020 by Ryan Kittredge
I’ve been a good customer for many years, and they display no loyalty to customers. Service and communication between employees/departments is a total disaster. They have lost my checks on a few occasions, and have hit me with late charges and collections calls to treat me like a dead beat even though I have an 830 credit score and have never missed a payment in my life. This bank needs to revamp their process and better train their people if they want to stay a relevant option.
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January 2020 by Brady B.
The drive up window is a complete joke! I can pull up, send my money thru and sit for 10 minutes and nobody even says hello or acknowledges me..hello, I use the window because it's supposed to be FASTER than going inside..it happens every time and I used to give the benefit of the doubt, but I'm literally sitting here as I i type this and still nobody says anything...wtf type of business is that?? I'm watching multiple people breeze thru the atm lane..yet nothing for me...I just hit 'call' maybe now they'll wake up...ugh
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November 2019 by S F
I'm always had a bad experience at this branch. The one in Holden gives beyond stellar customer service. Don't go to West Boylston St. branch.
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August 2019 by Breezy M
Do not go here and do not deal with Tammy Garcia i believe her name is! Extremely rude and very unprofessional. Don't know how she can call herself a branch manager. She is so rude!!
