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January 2025 by Richard L. Metafora
Entry kiosk w/bugs, delays, needed reboots. Burden shift to patient. Incorrectly charged me copay when I am in network. Personnel steered me to unscheduled drawing, wouldn;t do the one I was supposed to have.
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October 2024 by Queen T
Could’ve given more stars but i was met upon being called in with a rude women , who proceeded to question me as to why i came in for a Covid test instead of going to my doctors office , which was for one , none of her business as that is the service i booked and clearly was available to book , two people come from out of town , don’t have doctors , haven’t found a new doctor in a new town they are in , clearly she lacked common sense to wrap that around her head and then proceeded to shame me for not having a mask on for several minutes before giving me one (because i did not have any) instead of just giving me one right away .here’s an idea provide a box of mask like other health facilities so that a patient who may not have one can get one . She also left me in the hallway instead of bringing me back to the room and another staff member had to walk me to the room . Unprofessional, uneducated , no compassion and just plain rude . Find a new profession with that attitude
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May 2024 by M K
They were great. Took me early. Nurse was very patient and painlessly drew my blood successfully
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May 2024 by Susan Potvin
The staff member was extremely efficient and pleasant.
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May 2024 by Sabz St
You're messing with people's health. It's Thursday and I got to the door to be greeted by someone who called themselves Rosanna. It was before 430 and I told Rosanna that it was not 430 once she reffered to the closing time on the door. she fired back that it was 425. When I turned around and left and was outside it was 423 . It wasn't even 425 when I was greeted by Rosanna and we wasted time talking and disagreeing. I had explained I was traveling after and was just sent over and she clearly didn't care but also suggested I go to the hospital as if that's where my test was sent. Regardless of the case I was there well before 430 where she could have taken my sample and she had no idea why I was there or how critical it was. Hopefully she isn't delaying critical testing for other people.
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February 2024 by Ralph R.
This is about Quest in general. Had a doctor appointment and was sent upstairs to have some blood drawn. Opened the door and saw 5 people in chairs and 2 people trying to check in with their silly McDonald's kiosk. Since it didn't look very under control I decided to go across to Hahnemann hospital for an x-ray. Got back to Quest about a half hour later and all but one of the people from my first visit were still there plus 2 more trying to check in. Having spent a long time at my doctor's (running 45 minutes late) I didn't want to waste another hour or more trying to get blood drawn. I remembered there was a Quest office where my previous doctor had been in Spencer so I decided to head out there. I was happy with my decision because there was nobody there and I should be out in 5 minutes. Then, the woman, who had nobody else in sight to service, told me that she could only take people who were patients of the doctors in that office. I'm 72 and in all that time I've never before encountered a business intentionally trying to do LESS business. Too bad Quest seems to be the the blood choice most of us are stuck with. I wish zero stars was an option.
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October 2023 by Petros
On 9/25/23 at 0845, I had arrived 10 min before scheduled time as instructed, and was met by a loud and rude employee who claims she was not ready and hadn't set up. The employee that did my drug screen was interrupted by the loud employee as they were loudly announcing another patient's blood pressure and making fun of it. No respect, no privacy. I will be forwarding my complaint to the BBB and state ethics commission.
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August 2023 by Daniel
Don’t bother calling. It is completely impossible to reach a person. Customer service is a solid zero.
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December 2022 by Alicia Nassozi
Scheduled an appointment for covid testing, never got my results back and was never told why. Horrible customer support as well, all robots or pre recorded messages.
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August 2022 by Emily D
My experience at this lab was 100% different from my prior experience at the Marlborough location. My technician was kind, efficient, and on time with taking my blood for a glucose tolerance test. It was worth the drive!
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June 2022 by G
In and out with no complications/delays.
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February 2022 by zaiba ruksar
I had Very good experience at this facility in Worcester today(Feb 14 11:00am appointment), very kind, very quick and very professional staff here. After Very bad experience at Framingham center, i went to Worcester from Marlborough. IWould strongly recommend going here rather than wasting your time at Quest in Framingham, staff at Framingham location are very unprofessional, very rude and never accept patients even with appointments which is insane.
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February 2022 by YuSuf Athar
Had very bad experience at Framingham Quest Diagnostics. Cancelled and come over to Worcester and found complete opposite response. Quick and fast, very kind staff
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December 2021 by Emily Daly
My experience at this lab was 100% different from my prior experience at the Marlborough location. My technician was kind, efficient, and on time with taking my blood for a glucose tolerance test. It was worth the drive!
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September 2021 by Krystel Elliott
I don't understand why all these comments are so bad. First time I went there with my daughter they were both extremely helpful. Easy and quickly out the door.
