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March 2025 by Yakup Saygan
People working in this store are cool. Very eager and super efficient. I wish I could say the same about the people they send out to your home.
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March 2025 by Myname Isyourname
Charter internet have easy access from hackers my internet was racked for years
They tried changing the moden but nothing changed they have to have more security for blocking hackers have access or personal information.
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March 2025 by JAIME FERNANDEZ
Nice person and excelent services
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February 2025 by Donald Williams
I went in to just pickup my router as a new customer, I just moved into my 5th floor apartment with no elevator, I was spent. The girl who helped me was awesome, I wish I remembered her name because I was absolutely drained but she made my day
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February 2025 by Kim Ngo
It is sad to say that if there is a slightly better choice I would switch provider in a heart beat. The bill kept getting higher and higher. I went from affordable to a 15% increase and yet another 3.5%. The even sad part is the wifi weaken as soon as we're far from the router and modem. Don't mention the long line at the store. It is very discouraged to see the line each time I passed by. If anyone has any recommendation please feel free to drop a comment. Thank you.
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January 2025 by Alyssa S
worst wifi i’ve ever used. Can’t even get through an episode of a show without my wifi crashing, pretty much daily. My phone doesn’t even connect to it because it can’t support it, yet I pay almost 100 dollars a month. They’ll tell you it’s the MBPS you have but i’ve always had the same amount with no issues until the last 2 years. They change bill prices without notifying you and if you bring it to their attention they say you had a discount that is no longer available, when you were never made aware of the ‘discount’ in the first place. For some people they’ll offer another discount and for others they will not. Anyone you talk to on the phone is not helpful ever. Avoid using them if you can.
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January 2025 by Nancy Lopez Ramirez
If you need assistance with Spectrum and plan to visit in person, I recommend making an appointment online first! This will save you time. While you can still walk in, please be prepared to wait for your turn after checking in with the tablet provided.
I understand that calling Spectrum—like contacting any service—can be frustrating, but waiting patiently on the phone can save you time and prevent unnecessary trips to the store. Sometimes, you may end up talking to an agent who tells you that you need to call Spectrum anyway. I know it can be frustrating!
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January 2025 by G Kos
Very polite....quick turn around.
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January 2025 by Cristina Griffin
Waited about a half hour in store as a walk in (which was about the wait time I expected) to get a representative who seemed completely uninterested.
I will say he was better than the representative helping someone next to me, who was speaking in a very slow and condescending manner to an older woman who was speaking broken English.
I'm giving 2 stars mainly because of the poor attitude of that one representative, but every employee gave a vibe that customers were bothersome and unwelcome.
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January 2025 by Joey Italia
Had a great experience with Jose and Demi. They both went above and beyond to help me. Also waiting time was quick and that’s greatly appreciated when you have a busy day planned. 👍🏼👍🏼
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November 2024 by HENRY GARCIA
Waiting for long time ⌛️
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October 2024 by Luis E Rivera (Ruedas Magicas)
We asked to change the Rostrer and the antennas for more performance, about 550 Megas wireless and wired.
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October 2024 by Matt K
Beyond terrible. A bunch of low life's just there for a check not to actually help and god forbid your waiting 4 hours to return your box and ask why it's taking so long the employees try to fight you and insult you. Literally. Not much more to say besides the place should be shut down. Manager some lazy person who does literally nothing but walk in and out and says or does nothing.
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October 2024 by louisa nyame-addo
The workers help one customer, then go to the back for half an hour. There’s 6 kiosk stands here, with not even three workers, the lines are long, and they are slow.
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October 2024 by Cindy Maldonado
Very slow , long lines and the manager cares least of people are waiting for very long . Stands around just monitoring employees. I would say customer service lags at this location. It is not necessary to wait this long to drop off equipment or pick up equipment. Ohhh and the attitude from some of the employee is unprofessional.
