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January 2024 by Charles Leap
On the 28th of December my phone broke and had to have a new phone sent to me from my insurance. I received it the next day and thought I was set, however I couldn't get my Dexcom 6 blood glucose monitor off my old phone due to the fact the touch part wouldn't work and the bottom half was black. I went to the T-Mobile store at 537 Lincoln St. and was helped by the entire staff, Elsa, Shaq, Mike and Gabriel. i was there for close to 2 hours with each one of them doing everything they could think of to help me try and retrieve my information and delete the app from my old phone. I eventually got to use a wireless mouse to do this, again with the help from each of these employees. This was extremely important to me due to health reasons as well as customer service above and beyond the call of duty. Not only have I ALWAYS spoken highly of Sprint/T-Mobile, but the people at this specific location are the greatest I have ever come across.
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January 2024 by Eli K
Jahali was so helpful, unlike other t-mobile outlets I have been to.
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January 2024 by brenda couture
Freddy, Johali, Elsa and Mike were amazing! Very helpful and kind.
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December 2023 by timothy kane
Called today check in pos gave different prices then Natickmmall store they trying undermine the money for switching then claimCan’t give infor over phone and T-Mobile same corporate store natick as worcester .
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December 2023 by Todd
I have been coming to this location for 2 years. I can honestly say the people that work here really help. They never try to sell me extra junk. One of the few phone stores that work for the customer.Freddy especially goes above and beyond.But I've had good experiences with everyone.
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November 2023 by Judy Cabrera
I must say, going to upgrade my phone was not something I was looking forward to. The thought of waiting forever and having someone transfer my credentials to one phone from another was nerve racking. Today I went in to the Lincoln plaza T-Mobile and was help by VJ. That was the best experience I have ever had with a provider. VJ’s customer service was excellent and efficient. So much so, I tried recruiting him to work with me. VJ was patience, explained the process thoroughly, took the time to educate me on how the phone works and set the phone and Apple Watch up. Not only that, he did so while helping others. As people came in he switched between assisting customers in English and Spanish all with a positive demeanor. If you go to the T-Mobile in Lincoln plaza, see VJ. It doesn’t get better than him. Thank you TMobile. You did good hiring him! 5 star service.
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November 2023 by Samuel Oduro
Thanks to you Shaquan for your outstanding service and care. I really appreciate it and will recommend T-Mobile to anyone because of you. You really treated me like your own brother and I really and truly appreciate it. May the Almighty God richly bless you and your family. Amen! Thanks a million times!
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November 2023 by Kevin Wood
Honestly the two men that were working there tonight had to be the most rude people I've ever encountered in a business. Had no respect, didn't care about making sure i was all set, one of them walked in back said "I'll be back" and never came back out again and his co worker gave us attitude when we asked if he could get him and told us we were all set and to leave. Now I have a different phone number when he told me he would transfer my old number, never received a receipt and had to sit on the phone with customer service for hours trying to get my old number back. DONT EVER GO HERE!
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October 2023 by Jessica Danyali
Gabriel at this location was excellent. Extremely patient, professional and kind. He stayed after closing hours to complete what we wanted, excellent customer service!
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September 2023 by Faiz “pr7” Sobhani
Loved the staff at this store, Johali and Michael were superb in assisting us and gave the right advice and recommendations and helped us solve our queries!
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August 2023 by Lauren Favulli
Great experience today. Freddy and Mike were super helpful and incredibly patient us— even went to another T-Mobile store to get the phone we wanted!
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August 2023 by Ruth Mahoney
Johali at store Lincoln plaza is a peach and a lifesaver. I highly recommend him,
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August 2023 by Shakirat Ajao
Good customer service whenever I stopped by for T-Mobile Tuesday
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July 2023 by Joshua McNair
I was seen right away, and my entire visit was quick with no issues. They set it up so my new screen protector would arrive in just a few days in the mail. This was a good T Mobile location.
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July 2023 by JV Svetoslav
Basically we sat here 1 hour and wasn't even acknowledged after 1 hour we decided to leave def going to Verizon