May 2020 by Keith Hoggard
I’ve been a fan of UNO’s for many years, but I will never visit this location again. I placed a carry-out order in May 2020 while working in Worcester. I had walked from my hotel and upon getting back to the hotel, I found that they had messed up my order. I had to walk back to swap out the incorrect item. The employee rolled her eyes and gave me a disgusted look when I expected her to dispose of the incorrect item, which I had brought back thinking they might want to see it. There was no apology for messing up the order. There was no concern that I had to waste additional time walking back to the restaurant. There was no offer of compensation to make up for their error. I called the manager, Bridgette, to complain about the poor service and she was more concerned that her employee had, in the end, thrown out the item they had erroneously made than she was about the poor service I had received. Ultimately, the only thing Bridgette offered was that I could call back the next day and talk to the GM. Great. Thanks. That’s exactly what I want to do. Call another individual about this. Really, all I wanted was an apology for the mistake. No such luck. I will not be spending any more money at this location.
March 2020 by Wise Man
I love the quality and authenticity of Uno's Brand as a whole. But unfortunately this time my restaurant experience was not nearly as good as our food. Due to unfriendliness of the unwelcoming staff.
March 2020 by John M
Visited with my daughter. Service was good, as was the food. Family friendly. Clean environment, including the toilets. Would use again.
February 2020 by Kim S.
We went in when they first opened. Our waiter, Mikey, was great!! He was very friendly and prompt. The food was good - I got the Windy City Pizza. It was delicious!!
February 2020 by Shawn Diaz
I eat in this great restaurant often! This is my favorite place to dine. I visit this place at least once a month. The meals are fantastic, the crew is helpful and the payment is reasonable. I enjoy going in this place for a nice meal.
February 2020 by C S
Really impressed. New to Worcester area and we had originally went to a restaurant I. The same place that told us there was an hour and ahead wait. We headed over to unos the wait was 15-20 minutes (it was a Saturday night) service was slow but our waiter explained and apologized. Food was good we were all happy.
February 2020 by Jon Maynard
It’s was Valentine’s Day at 9:30 after monster jam went in about 20 people in the restaurant our waitress allie took about 15 minutes to ask us what we would like to drink. Then we ordered our food which then took 45-50 to come out and the majority was pasta foods that we ordered. Never once ask how things were going our pasta came out cold sent back in they heated the chicken up and pasta still cold they gave it on the house. Then while waiting for her once again to get the bill we had to ask a waiter who was really nice to get her at that point it was 1125ish at that point I didn’t want to pay for a thing. The manager came over told her what’s was going on she has a little attitude. In the end paid for our drinks only. I will not be going back there again. The Worcester location should really think more about their customers more
January 2020 by Robin R.
Food was as expected for this chain restaurant.
Service was the worst ever.
No condiments, napkins or fork and knife.
Very bad place, and I do not like to write negative reviews, but own it when you don't even meet minimum standards.
January 2020 by Chelsea B.
My friend and i went here last week. Right when we walked in, ( we havent even sat down at the bar yet ) and she says " um are you even old enough?" First of all if your going to do that, how about doing it nicely when we sit down and not in front of the bar like you did. Maybe ask for an ID instead of assuming. Mind you, we are almost 30 years old. There were 4 people at the bar and it was super slow and it seemed she was taking her time and just didnt care at all. The way she was dressed was unprofessional.. stomach hanging out, drawstrings to her pants undone and messiest bun. So so bad. Root of the story, just plain rude.
January 2020 by Everyday Ghost
Place was completely empty, but surprisingly still had an abundance of staff. I was confused as to why so much staff was there when it was completely dead. They were quite loud and just chatting. Food was unimpressive. Chicken scampi tasted like cheap Chinese food and we had to send it back. Dessert cookie seemed to have been cooked way too long as it wouldn't come off the pan unless we scraped mightily. Allie was our waitress and she was very personable and friendly, can't hold the negatives against her because she did her job great. If you have other options, eat elsewhere. Food may look good, but taste and overall experience is severely lacking.
December 2019 by Adam Rosario
My initial review was one star but because our waiter was so nice I will give a extra star. Nobody was sitting tables, nobody is bussing tables, the place is a mess. There is at least 15 tables with food from past patrons. We have been here waiting 30 minutes for three people and there is no line. Take out is busy, maybe they make more money on that. Easy to say I will never return.
November 2019 by Isis Latham
This was our second time visiting this location of Pizzeria Uno. The first time we happened to pop in with a large group of people and had Christopher as our server. He was excellent. Personable, attentive to details and created such a great experience that I personally recommended to our group of 10 people to go back. Then enter the manager Felicia, the rudest, argumentative and surly restaurant manager I have encountered in 45 years of eating out. Before posting this I asked to speak with her to address the way she had treated us and instead of giving an inch she ramped up her defensiveness and refused to come to any common ground. You can bet we will find a different place to eat on January 4th and every Event in Worcester thereafter.
November 2019 by A B
We had gone to this place sometime ago and ordered the pizza. It was served after 1 hr and all the vegetables were cold and the dough was not properly baked. We complained to the Manager and he apologized saying there oven was having problems and they are trying to get it fixed.
November 2019 by Nathalie G.
Should've checked Yelp BEFORE setting myself up for this failure!!! So it's been quite some time since I've eaten here or done takeout. I don't know what's happened to this chain or this particular restaurant but here's my guesses. All of their food is precooked & frozen, OR they making huge batches hours before & then reheating it OR they only serve this subpar mess to its takeout customers. I ordered a Chicago Classic deep dish pizza & added honey BBQ wings for $6 extra. First of all, WTF happened to the sizes of your pizzas? What happened to the cheese & how it stretches for days when taking a slice or a bite? Y'all should be ashamed of yourselves!!! You're nothing more than a high priced pub restaurant. Y'all will NOT receive anymore of my money
November 2019 by Lauren Adams
0 stars if I could. Came in on a Friday night with our group and was told it was a 50 minute wait. 5-0. The restraunt was practically empty and they had almost no staff working. After waiting 40 minutes for a table and hearing there were people ahead of us had been waiting over an hour and a half and received no service we finally left. I called the 99 up the street and asked if they could accommodate 8 people last minute and they were more than happy to. Not sure what happened to this place but I won't be back to find out.
November 2019 by Peter Dlugosinski
I've had good experiences here before, but.last night was dismal. Took probably 15-20 to get our first beer. Pizza was over an hour. Place was half empty and it still took forever. I think they need to stop doing takeout if they can't handle their dining room. We ended up getting 3 of our 6 beers comped and the pizza was good. Glad I didn't really care about the opening band because I only caught the last song. Wish I went across the street to the Mexican restaurant. The manager seriously dropped the ball.
November 2019 by Daniele L
I went there with several others, yes it was a pretty large group.
November 2019 by The Social Forecast
Service was a bit slow even though we were he only ones in the restaurant at the time. However the food was better than okay. Speedier service and this location warrant 4 stars!
November 2019 by Tayiah Neale
Our waitress was very nice and attentive however we waited over an hour and a half for our food. We finally had to leave money and walk out because it was getting very late. Who knows how much longer it would have taken. I’m really disappointed because UNO’s was our favorite place to go after the Railers game. But we can not be waiting so long for our food every time we go there.
November 2019 by Lauryn Finlay Wilson
food was very good and our waited was awesome!
October 2019 by Anne Lyons
ALWAYS enjoy going to UNO'S, it's a fun place. It has great food, their pizza is Amazing and a decent selection of good beers and wine. Service has always been friendly when I visit and sitting in the lounge is entertaining and fun!! I strongly recommend you check it out for yourself!!
October 2019 by Faith P.
If I could give this 0 stars I would. I went out to eat with two friends... I got steak tips, one friend got salmon and steak , the other got a chicken bbq pizza. All 3 of us wanted to send it back! I hate to post negative reviews but this place was really bad. Two of us sent our meals back because one friend felt bad. When I sent back my tough rubbery steak tips that I ordered to be made medium well (they were totally grey in color) I was kind of getting in a rush and just hungry so I ordered chicken tenders... when it came, I wanted to send it back too. I didn't want to be a hassle so I just picked at it and we ended up leaving disappointed and still hungry. I understand cheap quick food but the deep dish pizza seems like it is from the microwave /: the food isn't fresh! Also took forever to get order when there was one other table in the entire place... Will not be returning ): my friend also felt sick from the greasiness and heaviness of her pizza
October 2019 by Muriel Armstrong
Bartender/waitress was very nice and attentive. She took our order (3 of us) without writing anything down and got it all right! Very impressive. When she brought a box for leftovers she also brought a bag which was a nice touch. My dinner, steak tips, was flavorful and delicious! Good job. I'll definitely go back if visiting here again.
October 2019 by Sarah Walding
Waited 30m to be seated and over an hour to get DRINKS let alone our food. Asked for a side of ranch and never received it. Didn’t have silverware or napkins, asked for some, and received 2 for our party of 3.
September 2019 by Darren L.
The deep dish I thought was a little dry and lacking gooey ness of a deep dish. Service and price were good.
September 2019 by Debra Simoneau
Large group, fast friendly Service. Our Server Sam was great!
September 2019 by Justaguy061
A nice bar/restaurant inside the hotel. The staff are friendly and efficient. The food is good bar food, plentiful and reasonable priced.
September 2019 by Sammy Jordan
The pizza is always good but don't overlook the other entrees on the menu. I had the berry and goat cheese salad, then salmon with brown rice & roasted veggies. Excellent!
September 2019 by Randy Lockhart
Service is well below satisfactory! Very slow and forgetful and for this kind of service prices are a little high. Side note food was delicious.
September 2019 by Ragna ze Brudedge
Any place that has the ability to be humble and comp my soup with my drink when they were busy in the morning and had me waiting for a second at the bar is a place that deserves your patronage if you're a local. Great place to get a drink .