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March 2024 by Guy Tomen
You guys are the MVPs thank you for great service EVERY time??
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March 2024 by Dan Strand
Great place
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March 2024 by Kymberlee Brunner
This place is great! They're super nice and very informative!
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March 2024 by Kevin Adjei
Whatever you do, DO NOT take your vehicle to this location. The workers are incompetent, they have conversations when there are cars to be attended to. I took my vehicle there ending of January to get an oil change and decided to add a transmission service as well. Long story short, someone obviously wasn’t paying attention to detail and ended up under filling the transmission which then DAMAGED it totally. This left me stuck in the middle of the road later that same day and they realized they were at fault once I called them to alert them of the situation. The area manager is very deceiving, he kept making excuses about my car being repaired and wasn’t giving me any useful information, NO SENSE OF URGENCY. I ended up having to make painful last minute adjustments to get a rental vehicle because I work early mornings. He promised me of updates throughout the whole repair process, and yet I was the one calling to check every single time. This went on for 2 whole weeks, I was told my vehicle was repaired and ready to be delivered today and guess what?! He called and gave me another excuse that it couldn’t be delivered today because the mechanics forgot to leave the keys in the vehicle for pickup. Just HORRIBLE customer service, lots of false promises, continuous emails being sent out, his boss was also contacted; higher-ups needed to be involved and STILL had terrible communication. Save yourself the headache and take your vehicle to the dealership to get it serviced. These people are VERY INCOMPETENT. They will destroy your vehicle.
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March 2024 by Olivia Pellegrini
Valvoline is getting my oil done today. I am glad they could also have me get another filter for my car that is running on new oil that is conventional and they did also answer my questions about oil in the shop in Worcester. Thank you Valvoline. I will write another review the next time I can get this done to happen for me and my Honda 2010 Sedan! Thank you Valvoline.
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March 2024 by Gage Laythe
Professional and helpful
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March 2024 by Siobhan Marie Keenan
Great service and super friendly staff!
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March 2024 by Jennifer P
Only oil change i got at this location took over an hour for a standard oil change. Nothing else. Not sure why this location is so slow
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March 2024 by Patti Kania
Jay was my service tech. He was very polite and knowledgeable and made it a great experience.
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March 2024 by jack g
J gave me a oil change today and he was super friendly and professional, he is a great technician and got me in and out super quick
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March 2024 by Samanta Borelli
Staffing are always gentle, friendly and fast. Tks, you’re doing a great job ?
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February 2024 by sonia askew
Excellent service this was my first going get oil change outside of the dealer.They were throurow explains everythingGreat experience will recommend to everyone!
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February 2024 by Derlyn Ortega
Excelent customer service. Gerald is the man 10/10!
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February 2024 by Daniel A
Today went in for an oil change got there at 11 left at 2. I knew I needed a battery. All was going well till the tech started changing the battery. Took the dude over 2 hours to do it. I'm glad Gerald was there he is a decent guy but the dude changing the battery didn't know what he was doing. At 1 point the battery was smoking. Now I have to take it to the dealership cause now the auto/stop doesn't work and it states to service auto/stop. It was working before the battery change. I'll go back for an oil change if Gerald is there. If he's not there I'll go somewhere else
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February 2024 by Riz Hunt
I went to Valvoline to get my oil changed and they did not put enough oil in my car and my vehicle was damaged I went back to the shop and told them about the situation one of the attendants check my oil and said it was low and shouldn’t be that low so they told me to pull into they bay which I thought they were going to help me one attendant went down stairs to check my oil bolt and the filter while the other attendant pulled a fast one and filled the oil so when the guy came back up he said I’m sorry I don’t know what to tell you your oil is full what a joke save your money and go somewhere else and don’t let these people destroy you car the quicker oil change is not worth it
