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January 2024 by Demitri Moschos
We were serve today by Fraebert Velasquez. He was outstanding . He provided service to my wife and me.He was excellent . I recommend him to everyone. Verizon is lucky to have him.
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January 2024 by Max Soares
Amazing crew, Jake the gentleman who assisted me , he is fast and right to the point he uses an easy language well , so you dont need to be a geek to understand him. The store has a Good parking lot with easy access !!!
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December 2023 by Jon O'neil
John Guzman, a hero I will always remember. RIP
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November 2023 by Roger Dumaine
Service was going great but the salesman just talks fast and does not answer your questions/interrupts you. I asked for a printout of the charges before I paid, he would not print it, then was charged $45 for a device setup fee, when I did not set up my phone in store and specifically said I would set it up at home. Poor customer service, just ignores questions and tries to push things you do not want. That is shady business practice, and when I ask for a specific detailed list of the charges that should be shown before I pay not after. I would appreciate to be contacted by management here, was shocked how poorly he handled our transaction.
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September 2023 by George Johnson
Ben was great , has gotten last 2 phones from him
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August 2023 by Vladimir Marrero
I will not go anywhere else for my phone needs. The staff there is the best. I've sent so many people there and they've all been happy with it. The manager there is the best, they don't push you or try to up sell you on stuff you don't need. I've literally spent all day there with phone issues and the staff was nothing but nice and accommodating. Best phone store I've ever been to.
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August 2023 by Paula Flanagan
Just bought 2 new phones at Verizon, had a very good experience with Ben, he was polite, knowledgeable and made the transition to the new phones seamless.
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July 2023 by John Canavan
They must value customer service at this store. I was happy with our experience months ago, so I went back when my phone needed replacing. This time I got Nick and was very pleased with the customer service. Knowledgeable and personable. And, like I've read in the reviews, the store stayed open until I was satisfied (including opening the locked door a few minutes after I left, for "one more question.") Sorry about that. Also, I now know it takes a bit of time to complete a new phone purchase if you want it done right. Every bit of data from my old phone is on my new one. In the past, with another store, they assured me I could take care of that myself at home, I couldn't. I came to leave a review of Nick, but I've read some reviews and I realize I'm reviewing the store's culture. And Nick is a good fit.
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June 2023 by Scott Dickman
My friend needed a new phoneWe got there 15 minutes before they closed so we thought they would have us come back but they took care of him got him a new phone and lowered his monthly bill. It took about 40 minutes to complete it all but the Person we dealt with (Forgot his name) was great. Didn't rush anything because they were closing and he was very knowledgeable about the phone and the whole process. I don't have Verizon but if I did I would go there because of the great service my friend got.
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June 2023 by Sandy Levine
This is a shout out to Ryan K. who helped out my elderly sister today. He spent a lot of time cleaning her phone of dozens of accidental apps and helped us with an insurance claim to replace the glass cover on her phone that had a shatter splotch. He even scheduled the repair person to come to her nursing home. None of his kind, patient, and generous service will get him a commission today. He did it all with a smile. Hope your manager reads this, Ryan. Thank you for your awesome service today.
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June 2023 by Grant Gothing
Austin was very helpful, He stayed late after close to ensure our transfers went smooth and overall had amazing customer service!!
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May 2023 by Daniel Devries
You want an easy experience getting a phone and you live around Worcester? Go see Tyler at the gold star Blvd Verizon store. I asked questions at another store about the offer I received and she said I couldn't get it. Tyler got it done.
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May 2023 by Dave Evans
My agent got me all set up efficiently, no hassle, no hidden fees or shenanigans. Had answers to all my questions.
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February 2023 by Robert Arce
Ben was the salesman that help us. He was very knowledgeable and friendly. He was honest and up front about charges and he helped us to select the best phone and plan. Thank you, Ben.
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February 2023 by Gail Barrette
John went above and beyond assisting me with my new phone. He was so nice and patient as I am not tech savvy. I was hesitant to go as I had heard some horror stories about unpleasant staff there but he made my visit pleasant. Thank you John.