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December 2023 by Kevin
I had a car loan through Webster first credit Union. My vehicle got repossessed due to me missing payments towards the end. All the personal property of mine that was in the vehicle was lost. Thousands of dollars worth of my personal electronic equipment. There was a balance of several thousand dollars because they had sold my card auction, it's been over a week and they have screwed up sending the money it seems on purpose they can't be this stupid sending money it's one of the only jobs they have. They never had a hard time taking my money but when it comes to sending my money they've bumbled and screwed up to where I would never trust this company to do business again under my name. Worst experience ever. They still owe me money and still have not found my personal property I'm out thousands.
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May 2023 by Cristina Loaiza
People who work there are now obsolete, unprofessional and lack basic respect. Havingpersonal time and laughs in the middle of a service call, as if banking is not a serious responsibility, they are distracted choosing to transfer calls and issues around to each other to avoid assisting customers at all costs.
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May 2023 by Damaris Forkin
The staff at this location is very friendly, personable and highly approachable. Everyone here is always willing and eager to help and answer any questions you have. I would recommend this location to anyone that is looking for a credit union. I also spoke briefly to Marleny C. Regarding some loan questions I had and she was able to answer my questions and provided information that was extremely helpful. You can tell she in knowledgeable in what she does.
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May 2023 by Ahea Solutions
(Review for institution overall not reflection of current staff at Hopkinton branch!) Our business used Webster for an auto loan we recently finished, we worked with Justin Heatherington on the loan process and again in a failed attempt to obtain a second loan few years later we should have qualified for, Justin left a bad taste in our mouths felt like every step of the process immediately after submitting application was undermined by him as if he wanted to find any way not to give us the loan. His superior at the time the branch manager Jeremy even had assured us a day from scheduled closing that everything was in place and ready to go…next morning Justin emails to cancel or delay closing claiming more paperwork was needed by the silent “underwriters” he constantly referred to. Just in all confused why our first loan was approved and closed no problem with minimal paperwork and red tape yet years later and sufficient payment history on first loan that second loan which I might add was under $20,000 required just shy of my grandmothers third cousins maiden name when it came to paperwork and way too personal questions he asked us. Lastly towards the institution I truly didn’t appreciate how personally guaranteeing the loan resulted in reporting monthly as utilization to my personal credit as well as didn’t do jack squat as far as reports to ANY business credit bureau. We will go elsewhere for future banking products! The current Hopkinton staff is very professional and polite, it appears as though Justin no longer works at that branch
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April 2023 by Jeffrey R.
To explicitly meet Yelps posting policy, I am posting my review to this location because I am a member of this Credit Union AND because this is the address contained on documents outlining my legal relationship with them. I have a savings account with and had a vehicle loan with Webster First Credit Union. I am writing this to alert other would-be victims of their unethical business practices around car loans. They engage in what I believe are predatory lending schemes with auto dealers (see my other reviews for things like places to eat & car dealers not to deal with) to strap car buyers with absurdly high interest rate loans. When confronted (first thru an internal email, then thru a BBB & Mass Attorney General complaint), they admitted in practice to working with these types of unscrupulous auto dealers and then disavowed themselves of any responsibility for the "pay day" style scam being run. Unethical and devoid of any honor or responsibility. Stay away from this institution. This review is authentic and documented. It should not be deleted under pressure from the institution.
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March 2023 by Joey 81
I been at this bank since August, 2000 and I love this bank so much. Everyone are nice and friendly and helpful. I have a car loan from MCU and they are the rudest people in the bank. I will NOT go to any other bank unless they get sold out. Keep up the good work.
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March 2023 by Alison Fallon
I have used Webster first for multiple personal and car loans over the years and they have been great. More recently I refinanced my car with them and it was super easy. Most things were done through email which was convenient for me, and Alex was super quick to respond when I needed something. It took less than a week from the time I applied for the loan to be closed on. I just opened a checking account with them to leave the “big bank” and their ridiculous fees once and for all. Very excited to fully be with Webster First for all my banking.
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March 2023 by Joey Walker
I been at this bank since August, 2000 and I love this bank so much. Everyone are nice and friendly and helpful. I have a car loan from MCU and they are the rudest people in the bank. I will NOT go to any other bank unless they get sold out. Keep up the good work.
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September 2022 by Mavis Atenga
James went above and beyond to help me open an account.I came in a few minutes to closing, but he helped me and was very professional.Thank you James
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August 2022 by J. Douglas Morrison
I've been with Webster First Federal Credit Union for over 25 years. They are awesome! Better than any bank. Banks are a waste of time. Credit Union is the way to go.
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July 2022 by Jon Calixto
I love my Bank and this branch! This team is awesome and rocks. Very efficient and responsive.
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July 2022 by Kris Augustynski
I'm quite happy with Nicole helping me out to create a new account! Definitely deserves a pay raise!
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July 2022 by Kenneth C. Andino
I appreciate their honest accounting. Great team and great bank to trust your money with!
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July 2022 by John Rindone
I am a nrw customer who just opened a new account including a mortgage, checking, saving account debit card and will use bill pay. The people I dealt with to get it all set up are very knowledgeable, efficient, and most of all a pleasure to deal with.Thanks you and I look forward to a great experience.John R
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June 2022 by vaidas l
Bait and switchReached out to Webster First Federal Credit Union for a Home Equity Line of Credit (HELOC) with my wife.We were advised by banks loan officer to apply just for the house refinance and do HELOC after, “it will be easier this way”.Wife was the only one on the house deed, so we asked the bank to add my name to it.Mortgage got refinanced, which cost us almost $5k.And that’s when the fun part started.We had to submit all the paperwork again; all bank statements for both of us, business loss and profit reports, pay-stubs, etc. Wife’s pay-stubs had to be submitted 3 times. By the time we were able to provide most recent pay-stub, the bank would state its outdated and more recent one was needed, though she gets pay-stubs every week.All and all our application got denied on the basis that my wife changed her employment and was at her new job for less than 2 years.When we tried to apply under my name we found out that I was not on the house deed, though all applications and closing signatures were done by both of us.Bank fixed their error in few weeks and we reapplied for HELOC.Got denied on basis of liabilities being more than savings, though bank accounts have much more funds than the liabilities we have.At this point I am not even sure they looked into our application.Not a happy customer.The bank wasted a lot of our time, money and energy to sell what they wanted and we are left without what we came there in the first place.Do not recommend to anyone.
