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November 2023 by Elizabeth O.
I ordered a marble cake and when I cut through it at the party there was practically no chocolate only white cake mostly. Very disappointing for our chocolate lovers!! Won't order a cake there again!
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October 2022 by Sue M.
I called the West Boyleston S & S Store to ask if they had pre-prepared Thanksgiving Meals as I wanted to purchase a gift cert. for a family in Athol.Phone rang over 20 times, got a person who xfer'd me to Deli. I ask a simple question if they had these meals. The woman was so Rude, Nasty & didn't know the answer. I asked to speak to a Manager & was hung up on. I will go to Market Basket where they are always lovely & family oriented to speak to.
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December 2021 by Dan C.
Was visiting family in the area and needed to stock up feed an army of children and adults. I don't think I have been in a S&S in over 15 years. Still looks exactly the same, almost nostalgic. The store was neat, clean and well lit. Prices are really low here and there was a good amount of variety on a lot of the basics, however there were several brands we like that we couldn't even find here. Either way, we were able to load up the cart on the cheap and keep everyone from getting hangry.
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August 2021 by Bob Welch
Once again, this one-time local who’s now an out-of-towner needed help finding something in a store that had not been built when he was last in town. They helped this old guy.
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June 2021 by Chance Evans
Great choices and good prices.
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June 2021 by Ted J.
Everything you're looking for, just a little pricey, although they have good sales from time to time. I get the fresh express salads. I know, it would be cheaper if I made my own, but after throwing away 10 heads of lettuce for those salads "I was going to make", I realized I have to go with pre-made. Now I have a salad everyday I like the shopping lanes where you can purchase on your own
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August 2020 by Tonny B.
Today I was treated very well by our cashier Julie, she rocks!! In addition to this great service, the products here are always fresh - we drive about 5 miles, mostly because of how fresh the produce are. Everything we are looking for we are sure to find it here.Keep it up!
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May 2020 by J W.
Like Big Y store this gets two stars only because the staff are nice, but prices are high and they don't honor their flyers. Tomatoes on the vine were $2.69 not $1.99 per pound, mushrooms $3.49 not $2.99 a package, and Oikos yogurt $1.29 not 88 cents each. There were no Boca burgers for $3.50 each, but they had jumbo packs for $9+. They were sold out of Newman's pizza supposed to be $4.99. Other items you need a card to get the listed price. Most things were $1 to $1.50 higher than at Market Basket.
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April 2020 by Andre Viens
Thanks for keeping your customers and staff safe. Lots of staff keeping everything wiped down. Great markings and layout to keep people waiting in the checkout six feet apart.
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October 2019 by 松昭
I went to this place a lot when I moved to Holden this year. Initially, this place gave me good impression. However, later on I found out the quality of goods in here is not great. I got sick after eating the fruit loop for breakfast. And furthermore, I bought charcuterie sampler on oct 4th, but today I found out it was expired on sep 20... Now I am going to switch to another grocery for shopping.
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October 2019 by Monique Duval
Quality foods, knowledgeable staff, good prices
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October 2019 by J O.
I never thought I'd review a supermarket but really enough is enough! 10/6/19, 4-5 pm In this market in the past I've had lack luster service, incorrect items priced, the help texting and cell phone use while they were cashing me out, ok what ever, but today took the cake. In the self checkout line as I was leaving the young lady over seeing these registers who was leaning on her work station looking like she'd rather be anywhere but there, with longlines, she certainly wasn't doing anything to help the lines and customers and didn't seem over worked took issue when I pushed the small cart I was using aside and said to me " excuse me are you through with your cart? She didn't say it as I was bagging my order but walking away after cashing out drawing unneeded attention to what was an unnecessary situation instead of well you know move it the few feet behind her in the corral. I admit to saying to her since she wasn't doing anything at the time (and she wasn't) and from the lines she could have applied herself to help so I told her she could put it in the corral, the look on her face was priceless, while waiting in line I didn't tell her to put the baskets at the front of the registers away, or refill the bags that were more or less empty, I guess part of the stop & shop customer service training is to make sure to tell the customers to put there carts away especially when they are doing their best to do nothing at all, what is their actual job if they are just standing there disinterested? Customer Service? No just what you'd expect, with Market Basket, Shaw's, Price Chopper, Price Rite who know how to treat customers i'll do my shopping there and oh yes also don't try calling the store I gave up after 6 minutes, really now enough is enough,
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March 2019 by Bob N.
Once again throwing away meat that expired before the date.Called the store-Spoke with M O D -Jessica.Explained this was the fith time in 3-4 months that we have thown away bad meat . I did not mention the many times fruit and vegtables were tossed for being rotten. Jessica tells me to bring in the receipt and the product for a refund . I explained they were both in the trash and why must I save every receipt just in case the product is bad. How about selling decent product ?Jessica took my tel # and stop and shop card info to check purchases and told me she would get back to me . Still waiting for that call.
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January 2019 by Tammy Troy Shepard
Before a snowstorm on a Friday, expect delays lol
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December 2018 by Maria S.
Yes, it's a pretty well stocked place, and they finally have vegan options so I don't have to go to other places to find food for when my daughter comes to visit. However, quality has gone down within the deli and produce areas. Just bought a pound of ham yesterday for sandwiches, went to make one and half the ham is brown already. Cucumbers are often rubbery and pruning. It's pretty bad that you can find fresher cucumbers at the Super Walmart rather than at this location. The front end crew has gotten better as when checking out, I don't have to listen to teenagers talking about how they got drunk or stoned at some party recently. However, it's kind of gross when you hear other employees saying things like, "Yeah, I'm not for cuddling, just get it done and leave", in the aisles of the store. The review about the woman who was sexually assaulted and how the employees reacted, my heart goes out to her, and I wish I could say the employee's reactions surprised me but it doesn't. My time shopping here is coming to an end.
