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April 2025 by Michael Sullivan
Visited this branch the other day, staff were great and the branch manager, Justin, was extremely helpful. Recommend checking them out.
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April 2025 by Jackson Driscoll
I called in inquiring about loans and Justin, the branch manager, was extremely helpful. Highly recommend.
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April 2025 by Patrick
The staff at Worcester credit union made getting a new car loan super easy and at a great rate. Everyone from the loan officers to the branch manager were super nice and professional. I will be using them for all future loans.
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March 2025 by Hasmik Tovanyan
Just want to say thank you to all staff at Worcester CU, especially Justin and Veronika for all the help. Amazing communication, fast and personable service. Thanks again for all your help.
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November 2024 by Sarah Miller
I recently opened a new account here and they were great. Super friendly, efficient, it was a pleasant easy process.
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October 2024 by Steven Sinatra
Such a great bank! very friendly people so helpful highly recommended to anyone opening there first account.
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October 2024 by Derek Dolan
I wish I had more money to put into my account here at the Worcester Credit Union. I would never stop putting said money into said account. Ever.
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March 2024 by Gloria Mahoney
I ordered a new debit card because mine was compromised andnitnisntaken a long time to arrived when is a local bank. Terrible
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February 2024 by Kristen S
I helped my son to purchase an engagement ring. I was going to be over my daily limit so I called first to raise it. They said it would take 5 minutes. 30 minutes later my card was declined. I called again, repeatedly. When someone finally answered I again explained what I was using the card for, the name of the business, the amount I was going to be spending, and verified all my personal details. After another 30 minutes the transaction was attempted again and this time went through. Cool. Then the next day I got a voicemail from the fraud department that a suspicious purchase was made with my card and now my account has been frozen. WCU, get yourself together.
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January 2024 by Christo
Was a member here for 20 yrs .Very poor customer service !I have a great credit score , a good income , with no large outstanding debts. I asked the Worcester Credit union for a 5 thousand dollars loan,and got denied. I joined a new local Credit Union in my town , applied for a 10 thousand dollar loan, and had it within a week !I (immediately ) pulled all my finances out of the Worcester Credit Union ,and put it in my New Credit union..
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October 2023 by Tobias Carrero
I have been banking here for 7 years and they have always been slow or late keeping up with their app for digital banking but sometimes they have errors and if your account over drafts because of said errors they don’t want to waive the fees I will be taking my business somewhere 7 years at a credit union and they can’t extend a credit line to keep me building with them 7years and my credit is 690 and I can’t refinance my car what in the world is this place really doing for ppl only has one branch I’m ALL done.
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March 2023 by Chuck Rosseel
You will enjoy a great banking experience at Worcester Credit Union. Nancy and all the managers and staff are professional and very helpful. They provide excellent customer service.
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January 2023 by Denise L.
I transferred all my $ to this credit union because of all my fellow teachers were doing it and it turned out to be the biggest mistake of my life. There isn't enough space to write about every ordeal they have put me through. The fact that they have a high turnover speaks volumes. I have been embarrassed so many times because they somehow manage to screw up my linked accounts and things start bouncing when they shouldn't because I have more than enough $ in one of my Savings account. This has happened twice and Ive had to go to the top to make them refund their "penalty fees" they have charged me for their own mistakes! This time Im filing a complaint with te CFPB to make it public- so sick and tired of their incompetent and unprofessional way they run their business. Unfortunately, there's a Savings account attached to my other two accts with zero $ in it that I cant close bcse my son's name is on it and he needs to come personally to the credit union to close it - that's the account they keep linking my checking account to and I DONT UNDERSTAND HOW THIS HAPPENS. Anyway, my son is a Marine, currently deployed in Japan and he laughs at their ridiculous demand of asking him to go there personally to close an account that has been dormant and with no $ for years.They dont do Apple Pay but somehow they have screwed up not only that account but Instacart and my Red Card from Target.Back in November, they "upgraded" their system and that somehow screwed up my monthly statements that were delivered to my email. Havent seen a statement since. You would think I can get instead an eStatement from the online banking but that doesnt work either. The ignorant customer rep I contacted sent me an explanation as to how to open "edocs" - click here, click there, go to a new window and I was is she kidding me right now? I had already told her that out of the THREE accounts I have, I can only get statements from two but nothing for the primary account, which is the only checking account I have. You would assume that that would've let her know that I do know how to open edocs duh. I asked the customer rep to email me the statements for November and December and she said "no cant do until the next cycle" WTH!!!! No bank would ever tell you, sorry we cant send you copies of the statements we neglected to send you for another month.... This is simply unbelievable! Planning to travel? Prepared to be embarrassed! It doesn't matter how many times you tell them, in writing or in person, they will still decline your out-of-state transaction because they are that incompetent and irresponsible! More... I recently received a check in the amount of $500 from my aunt in PR who is a millionaire so I know her checks are good. The ignorant teller looked at the check and said "I dont think we can accept a check from another country" from another country, you ignorant moron? I patiently reminded him that yes, they have to accept checks from ANY country but that PR is not considered "another country" per se, as it is a territory of the US. Then he says well, she wrote "quinientos" and Idk what that means. How about you look it up? I am certainly not teaching my 85yr old aunt the numbers in English now. Then he goes and discusses the "big issue" with the manager who seemed just as confused as the teller. Im thinking how ridiculous is this!!!! The manager comes over and says "well we are concerned that the check is going to be returned" That's your concern? NOT that it wld happen but if it is returned, so f'n what? Dont you make $ on the returned check by charging me a penalty fee? The $ I have on my accounts would pay for that check 100 times so what is the problem? That was the 2nd time they give me a hard time over a check that was written in Spanish. The first time I complained to the Vice President and that teller was nowhere to be seen again. I dont want anybody fired but I wld certainly like the tellers to be more sensi
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December 2022 by Jonathan Norton
Rude staff where their saying is make people feel unwanted
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September 2022 by Edward G.
Went there to get a secured loan to help my niece build her credit. Took them forever to get back to us and then they declined us believe it or not for a secured loan? Turn it down for credit card to. Went to digital credit union she got a credit card, and a secured loan. And we got customer service, do not go into the bank they are clueless
